Bid Quality Score

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Update 17/11/2017: We received a lot of feedback regarding Bid Quality Score, and we've listened. Changes have been made to Bid Quality Score to improve its fairness and accuracy. Please review this article for an in-depth explanation of these improvements.  

 

What is Bid Quality Score?

Bid Quality Score aims to help quality freelancers to win more projects per bid, by giving feedback to freelancers who may be making too many low quality bids.

Since releasing Bid Quality score, we have observed that it has increased freelancers’ chances of getting work when placing a bid.

Your Bid Quality Score will be based on a number of factors, including real time feedback provided by employers whose projects you have bid on, our own algorithms and other sources. It is designed to reward legitimate bidders by penalising spammers.

Why have we introduced Bid Quality Score?

We frequently get feedback that some freelancers are placing spammy bids on projects. These bids are often duplicates of previous bids or don't properly address the requirements in the project description. This is bad for employers, who have to sift through irrelevant bids, and it is also bad for you, because your bid might be crowded out by the low quality bids.

Our Bid Quality Score feature has been optimised to reward freelancers who take their time to write accurate and high quality bids, rather than quickly spamming irrelevant or generic bids.

You may notice that your Bid Quality Score will change on a day-to-day basis. This is because it reflects the quality of your recent bids, which will change with your recent activity. We are far more interested in the quality of the bids you are placing today, rather than the bids you placed last year.

This also means that it is possible for you to improve your Bid Quality Score, even if you have a history of low quality bids. However, it is essential to maintain such quality to keep your score high.

We will be using the Bid Quality Score in our other Freelancer.com programs and algorithms, including how we rank bids. It may also be used as part of determining eligibility into our Preferred Freelancer Program.

We hope that you will find this feature useful and that it will result in you being awarded more projects.

What factors determine Bid Quality Score?

The following behaviours will be analysed to help you improve the quality of your bids:

  • How well your bids relate to the project description. Employers can tell very quickly whether or not a bidding freelancer has taken the time to read their project brief.

  • That you write bid proposals. If you do not write a bid proposal your Bid Quality Score will be negatively affected.

  • A demonstrated understanding of project requirements.

  • That you have described what would need to be done in your own words; breaking down the project into a series of tasks and/or milestone payments.

  • That projects have not been spammed with irrelevant bid proposals that are identical or similar text from previous bids.

  • Accurate bid amounts have been chosen, based on the information available in the project description, and communication with employers prior to being awarded. Your Bid Quality Score will be affected if project fees are raised after the project has already been awarded.

  • That your bid proposals are free from spelling and grammar errors. Employers are more likely to award proposals that have been written well.

  • Whether your profile has been fully completed — this includes a profile photo.

  • That the relevant skills selected on your Freelancer.com account, accurately reflect your work.

  • That you have a portfolio of your own work uploaded to your Freelancer.com profile page.

  • Whether you have NOT encouraged offsiting, by asking the employer to discuss the project via Skype, Whatsapp, or any other third party communication platforms.

  • That there has been no use of bots or automated bidding tools.

  • Your accept rate and completion rate. This will only penalise you if you reject a large number of bids you are awarded or fail to complete a large number of projects that have milestones created on them.

Where can I see my Bid Quality Score?

You can find your Bid Quality Score in two places:

 

  1. When placing a bid on a project:

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  1. In your Bid Quality Report email, which is sent to you weekly:

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What is a good Bid Quality Score?

Active bidders should aim to maintain a Bid Quality Score above 90. If you are not actively bidding, your Bid Quality Score will tend toward 100.

Score

Description

90 - 100

Your Bid Quality Score is good

65 - 90

There is room for improvement in your Bid Quality Score

0 - 65

Your Bid Quality Score is low and will penalise you

What will happen if I have a low Bid Quality Score?

If you have a low Bid Quality Score, you will be temporarily penalised in terms how your bids rank on projects, how visible your profile is on Freelancer, and access to special programs such as our Preferred Freelancer Program. These penalties are proportionate to your Bid Quality Score, and are designed to target spammers only.

The good news is that these penalties are temporary, so if you improve your Bid Quality Score, the penalty will be automatically lifted.

We value your feedback

We have made several improvements to Bid Quality Score in response to feedback we have received from freelancers:

  • Our algorithms have been honed to make Bid Quality Score fairer and less volatile, by more accurately identifying spammers.

  • Some freelancers have raised concerns about unfair feedback from employers negatively affecting their Bid Quality Score. In response to this, we have reduced the importance of individual employer feedback.

  • We have continued to focus on improving project quality by requiring employers more accurately specify what they want done. This will continue to be a focus into the future.

To give more feedback you may comment on this article.

 

 

Dikirim 20 Oktober, 2017

acorpin
acorpin Kakitangan

Product Liaison at Freelancer.com

I help in approving Community articles and Showcase entries at Freelancer; also responsible for giving people updates on anything under Acquisitions. Outside work, I like reading/watching anything real-life and making my cranky dog even crankier.

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