Write Customer email Letter

  • Status: Closed
  • Hadiah: $33
  • Penyertaan diterima: 15
  • Pemenang: bronzextrabox

Ringkasan Peraduan

I will be sending out an email to my customers.
Following are the points that I want to bring across, while showing that we are acknowledging the problem that we have and taking responsibility to improve.

 To our valued customer
 We are out to bring the best for clients
 Constantly looking for ways to improve
 Got feedback on long phone wait and hard to get through
 So we hired new staff which is constantly being upgraded to assist with technical support.
 Additionally we are looking into new communication method for VIP Customers, to have access to Live Chat to be used instead of waiting on the phone when appropriate. What is your opinion on that?
 Considering making separate voice mailbox and email address specifically for non-emergency feature requests and bug reports
 This mailbox will be monitored twice daily by our developers team and will be responded to in timely fashion (2-3 business days)
 We are interested in your feedback on this and any other of your suggestions.
 Kindly submit any of your feedback to sales@[login to view URL]
 p.s. We are working with a company from Hong Cong to integrate POS system with a your own private label website. Inquire for more details

Kemahiran Disyorkan

Maklum balas Majikan

“Great! good job!”

Gambar Profil ProgramDelphi, United States.

Penyertaan teratas dari peraduan ini

Lihat Lagi Entri

Papan Penjelasan Umum

  • chaitanyathengdi
    chaitanyathengdi
    • 2 years ago

    Hi Contest Holder,

    • 2 years ago
    1. chaitanyathengdi
      chaitanyathengdi
      • 2 years ago

      This contest is still showing as pending in my feed. Have you selected all winners?

      • 2 years ago
  • chaitanyathengdi
    chaitanyathengdi
    • 3 years ago

    Hi ProgramDelphi, will you be selecting runner-up entries? This contest is still showing as pending in my feed

    • 3 years ago
    1. chaitanyathengdi
      chaitanyathengdi
      • 3 years ago

      Just curious.

      • 3 years ago
  • HKPatel7
    HKPatel7
    • 3 years ago

    Please rate entry #26. It's short and very easy to read while hitting all the right points.

    • 3 years ago
  • chaitanyathengdi
    chaitanyathengdi
    • 3 years ago

    Do you rate entries? And do you allow submission of multiple entries?

    • 3 years ago
    1. ProgramDelphi
      Penganjur Peraduan
      • 3 years ago

      yes, multiple entries is ok.

      • 3 years ago
    2. chaitanyathengdi
      chaitanyathengdi
      • 3 years ago

      Thanks.

      • 3 years ago
  • ProgramDelphi
    Penganjur Peraduan
    • 3 years ago

    We acutely only hired one Rep. at the begging she only responded to the phone callas and forward it to Tech Support. now she is fully trained on how to use the program and other technical details of tech support. But a lot of customers still ask for the older tech guy, Assuming she only answers the phone. - Somehow I would want this to come across

    • 3 years ago
    1. chaitanyathengdi
      chaitanyathengdi
      • 3 years ago

      Thanks for clarifying.

      • 3 years ago
    2. chaitanyathengdi
      chaitanyathengdi
      • 3 years ago

      Hi, I have resubmitted my entry including this: #24

      • 3 years ago
  • ProgramDelphi
    Penganjur Peraduan
    • 3 years ago

    I would not be in the office till Monday so I extended the contest.

    • 3 years ago
    1. chaitanyathengdi
      chaitanyathengdi
      • 3 years ago

      Thanks a ton for this! I found some improvements I could make to my letter, but I couldn't incorporate it. Now I can.

      • 3 years ago
    2. michelledmilne
      michelledmilne
      • 3 years ago

      Thanks for that! When you are back in your office, can you provide me with feedback and a rating for my entry #21

      • 3 years ago
  • bronzextrabox
    bronzextrabox
    • 3 years ago

    Dear ProgramDelphi Herewith, a DRAFT of a letter to your customers. It's a draft because it needs revision by you. Ideally you and I need to chat to see if this style suits your style. I have included optional phrases that you can choose to customise this letter to your customers. You may also find that it is useful to discuss HOW you want to put the information across to the client - being customer-friendly but not the customer's doormat. I can help you with that. Please chat to me so that I can assist you with your further needs for written work - website work, letters, newsletters etc. You will undoubtedly need further written work! Contact me! Thanks, Bronwyn

    • 3 years ago
  • ProgramDelphi
    Penganjur Peraduan
    • 3 years ago

    We could understand that in a way some people prefer speaking to a live person on the phone on the other hand the more you use the other channels, when possible, the better it is for everyone.

    • 3 years ago
  • ProgramDelphi
    Penganjur Peraduan
    • 3 years ago

    Chat is something that would be phased in in order to assure it goes smoothly. The fact that some clients would be using chat would benefit all other clients as well because it would ease wait time on phone for everyone.

    • 3 years ago
  • chaitanyathengdi
    chaitanyathengdi
    • 3 years ago

    Hi, I enjoyed writing the letter.

    • 3 years ago
    1. chaitanyathengdi
      chaitanyathengdi
      • 3 years ago

      I have written it a little differently, so I'd like to know what you think.

      • 3 years ago
    2. chaitanyathengdi
      chaitanyathengdi
      • 3 years ago

      #23

      • 3 years ago
  • florypaula
    florypaula
    • 3 years ago

    Hello, I hope you had a chance to take a look at my entry #17. A while back I've worked on a position that was requiring me to write exactly these types of emails, so I am sure I did a good job. I hope it turns out to be what you are looking for. Have a nice day. - florypaula -

    • 3 years ago
  • michelledmilne
    michelledmilne
    • 3 years ago

    Please check #21, thank you!

    • 3 years ago
  • michelledmilne
    michelledmilne
    • 3 years ago

    submitting soon!

    • 3 years ago
    1. michelledmilne
      michelledmilne
      • 3 years ago

      Please check #20 when you have a chance, thank you in advance for your consideration! -Michelle

      • 3 years ago
  • mahendi
    mahendi
    • 3 years ago

    I wiil draft an email for you.

    • 3 years ago
  • ViviStreep
    ViviStreep
    • 3 years ago

    I have re-uploaded my draft email, per your request

    • 3 years ago
  • priya0702
    priya0702
    • 3 years ago

    I will draft an email for you

    • 3 years ago

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