Freelancers untuk diupah di Zambia
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Freelancers Ditaja
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-Quality Control -Maintaining client records - Negotiate payment plans and payments dates with clients -Identify customers with outstanding debts -Updating payment records, tracking and reporting on all business transactions. -Analyzing financial performance -Carrying out sales and marketing to potential clients...-Quality Control -Maintaining client records - Negotiate payment plans and payments dates with clients -Identify customers with outstanding debts -Updating payment records, tracking and reporting on all business transactions. -Analyzing financial performance -Carrying out sales and marketing to potential clients -Managing costs / expenses within the approved budget to achieve cost efficiencies. -Delivering exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions. -Resolving all customer queries efficiently, and within agreed timelines. -Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets. -Ensuring all communications with clients are professional, resulting in compliments. -Ensuring client investigation deadlines are met and the consultant keeps the client continually in the loop. -Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information. -Comply with governance in terms of legislative and audit requirements. -Ensuring efficiency of service productivity and performance in the Call Center. -Ensuring that all issues or feedback arising out of client contact be accurately recorded on the system. -Reporting on required Call Center activities and deliveries to improve business results. -Managing own development to increase competencies kurang
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