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Field Technical Support is a technical problem-solving position that functions as an interface between the organization and the customer. It requires a good understanding of the products and services being used, and they provide customer service, troubleshooting support, train users on software products, and more.
When considering hiring a freelance Field Technical Support expert, they should be able to analyse complex technical problems, create technical documentation and provide basic instruction as necessary. They should also have knowledge in multiple operating systems, databases, hardware and software.
The best way to choose a freelance Field Technical Support professional for your project is to define each candidate’s abilities by asking detailed questions about past experience related to your project. This will make it easier to determine which candidate is best for the project. You should expect to pay the professional anywhere from $30 - $60 per hour depending on the level of difficulty of the task and their experience level.
Hiring a freelancer on Freelancer.com today ensures that you are getting a quality individual who can deliver results quickly and efficiently. Plus Freelancer offers flexible payment options such as Milestones that help you stay in control of your budget.