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    We're looking for a pro to write the Business for a startup Call Center Business. among all other points, the plan must include: 1- Business Description and Type of Call Center. 2- Management Plan 3- Efficient Technology to us for a better controlled 4- Security of the system (Since everything will be done online, we need to be able to control/monitor

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    ...met will send promo codes or credit the customer’s wallet with additional credits. 3) BIRDS VIEW – Track provider fleet in real time on a map, great tool for field force management. 4) PROVIDER WALLET – A provider wallet to manage provider earnings. This is a useful feature in countries where the provider largely receives cash payments. In case of

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    ...client inside the reminder emails and SMS. - Call-to-Action Mails to Administrators: System must send 2 emails per day to admins. Those email shoud report that “This client paid for this invoice. So action! Renew it” or “This client failed to catch-up the deadline. So pause the service.” For each service we should be able to define the tolerance ti...

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    ... Centralized fulfillment and processing of bookings from multiple point of sale channels o In built Customer Relationship Management o User friendly virtual booking card for booking processing o Booking Management through various booking queues o Comprehensive admin panel for managing the business processes o Manage complex sale and

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    ...anad Julian - Image, title, Bio and LinkedIn link to be provided. Case Study - Add case study for Capitec with form for access, Change existing case studies to require form to access (case studies are linked under service management as well as success stories) Solutions: Remove Solutions->Software Development Link Mobile: Add mobile interface for the

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    ...anad Julian - Image, title, Bio and LinkedIn link to be provided. Case Study - Add case study for Capitec with form for access, Change existing case studies to require form to access (case studies are linked under service management as well as success stories) Solutions: Remove Solutions->Software Development Link Mobile: Add mobile interface

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    ...Javascript language.   1. CUSTOMER SERVICE Basic requirement: Customer Dashboard: Number of Freshdesk tickets by day
(Freshdesk API) Average Phone Call (Dialpad API) Speed to Email Responses
Email Response Rate
(Freshdesk API) Speed to Text Responses
Text Response Rate
(Dialpad API) Speed to Return Phone Call
(Dialpad API) Speed to Respond on Messaging
(MyVR

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    ...Administrative Assistant to complete a variety of administrative and clerical tasks. Job duties may include providing support to our managers and employees, paper work management, and phone call coordination. The ideal candidate should have excellent oral and written communication skills and be able to organize their work using tools, like MS Excel and office

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    ...credit consumption & refunds HLR Lookup Services Missed-call subscriber list Connect via SMPP and submit SMS SMPP Route Management Add/edit/remove SMPP Split Single SMPP in multiple routes Advanced Kannel SMPP config options Manage queue on its own end (2-way queue monitor) SMS Queue Traffic Management Shuffle Traffic Exchange traffic between routes Drop

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    ...Development – build a new website/web platform with an administrative backend for ongoing management o Consumer/User Access – Users sign up and create a Shipment (front-end) o Driver/User Access – Drivers sign up and bid on Shipments (front-end) o Backend/Client Access – Client manages both User and Driver accounts, Shipments and Payments &b...

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    ...Development – build a new website/web platform with an administrative backend for ongoing management o Consumer/User Access – Users sign up and create a Shipment (front-end) o Driver/User Access – Drivers sign up and bid on Shipments (front-end) o Backend/Client Access – Client manages both User and Driver accounts, Shipments and Payments &b...

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    ...Administrative Assistant to complete a variety of administrative and clerical tasks. Job duties may include providing support to our managers and employees, paper work management, and phone call coordination. The ideal candidate should have excellent oral and written communication skills and be able to organize their work using tools, like MS Excel and office

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    ...and brokers to sell and buy a digital product/Service I wan an option to show all Buy Requests , Sell requests All Sellers profile All Buyers Profile All brokers Profile Request for buy or sell can be made via Source Buyer o Source Seller or Intermediate/Broker We also want to add a Role which is call Mandate which is Intermediate/broker who is

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    ...users gain access and authentication to enterprise and SaaS applications. Password management is a highly visible organizational challenge and Password Centric solves the problems encountered by users, Service Desk personnel, and security administrators. Password Centric relieves Service Desk from call volume, reduces costs through self-service passwo...

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    ...MBPS high speed bandwidth, switches setup. Software: VICIDIAL CRM for Call Management, X-Lite to connect with dialer, Windows 10, MAC OS X 10.13 Infrastructure: ♣ HRM for internal HR Management ♣ Skilled agents for dialing with team leader per 5 agents. ♣ Full time security service with security personnel. ♣ Full-fledged office area with work...

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    A. Operation Module 1. Lead Management 2. Service Enquiry 3. AMC Conversion 4. Stocks Register 5. Inventory 6. Service Tracking 7. Barcode & Scanning 8. Employee Attendance 9. Feedbacks & Rating 10. Engineer Job Sheet Creation 11. Online Payment B. Login & Access Roles 1. User Accounts - Admin Profile 2. Change/ Forgot Password 3. User Roles 4. IP

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    ...through the guidance we give with the interface. It will be necessary to carry out the previous study and the proposal of possible correspondences, validated by the project management. 3. The last part is the request for availability and confirmation of the reservation. When a user makes a request to reserve, the implementation will take care of responding

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    ...electronic devices Background Vibes is a voice service which allows a customer personalize their phone call environment with music that matches the mood of the conversation. A subscriber can select a song from an extensive content catalogue and hear the music play in a non-disruptive manner during the call. And that’s not all; one can also customize different

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    ...advice on the move ( means that they can leave a voice message, send short note or attachment or even call or chat online). The idea that they will be paying annual membership as a fee for these services 24/7 for the 365 days. In addition to this service, their will be a hiring request for a personal assistant to be charged per day and another one to hire

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    ...scheduling meetings, conferences, and travel – and change all those at a moment’s notice Email management and organization - responding on the client’s behalf, flagging important emails, putting an email management system in place, etc. Social Media management - able to use Hootsuite, Blogger, Wordpress and familiar with Facebook, Twitter, LinkedIn, Yout...

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    ...positions in the area of Customer Service You choose the client you wish to work such as: Theme Park Cruise Line Cable/Internet Provider High-End Retail Online Auction Major Car Rental and more Overview: The Customer Service Specialist is responsible for providing effective customer service for all internal and external customers

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    ...consumption & refunds HLR Lookup Services Missed-call subscriber list Connect via SMPP and submit SMS SMPP Route Management Add/edit/remove SMPP Split Single SMPP in multiple routes Advanced Kannel SMPP config options Manage queue on its own end (2-way queue monitor) SMS Queue Traffic Management Shuffle Traffic Exchange traffic between routes

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    JOB SUMMARY: Growing wedding video company seeks full-time contractor for project management position, working remotely. Salary dependent upon experience. THE COMPANY: Toast Wedding Films is a rapidly growing wedding video company with a start up mentality. We have set out to create the largest community of wedding videographers in the US to help

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    Seeking Freelance Volunteers (new startup E-commerce/ISP business) (El Paso Texas) Volunteer services while building business products Small start up ISP – internet service provider opportunity, Seeking freelance volunteers near Microsoft. Looking for entrepreneur freelance Router guru and Software programmer and technical writers, at least 2-8

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    ...Support an On-Call rotation with Posera Customer Support L2’s • Be available for collaboration requests by phone and/or remote access, as needed and within reason • Assist the frontline to find a solution, on an as needed basis, and ensure SLAs are maintained by providing such assistance • Ongoing support and relationship management with named major

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    ...from freelancers from either Hyderabad, Ahmedabad or Bangalore ONLY in order to meet with the team. Do not call or email, we'll select you upon your reviews! Mobile friendly, Trusted, Quality, Reputation, Industry Focused, Global, Full Service, Consulting Firm, Thought Leaders, Interactive, more personality, grow-able Ultimately, the website should

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    ...position gives you the opportunity to work as a commissioned sales person selling one of the best business services out there. You provide the phone, computer with internet access, and the pleasant voice...we provide the product, support, and generous commissions and enable you to work whatever hours you want from 8 a.m. EST to 5 p.m. PST, Monday through

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    ...• Allows for integration with third-party applications such Business Process Management (BPM) software • Allows remote access with appropriate permissions and security • Capable of “smooth” transfer between existing Client Contact Center Service agents • Automatic call distribution (ACD) and Skills Based Routing • Inbound Das...

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    ...chatting service with clients, also audio and video call 2. payment integration (paypal and creditcard) 3. admin give access to muliti users 4. Login and Sign up 5. User Login/Registration -> Manage Profile 6. Therapist Login 7. Therapist-User Management 8. one to one message board 9. Push Notification 10. therapy section management 11. Send

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    ...chatting service with clients, also audio and video call 2. payment integration (paypal and creditcard) 3. admin give access to muliti users 4. Login and Sign up 5. User Login/Registration -> Manage Profile 6. Therapist Login 7. Therapist-User Management 8. one to one message board 9. Push Notification 10. therapy section management 11. Send

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    ...must have proper chatting service with clients 24/7, also audio and video calls. my website features should as the following:- payment through paypal, creditcard. admin gives access to multi users. Log in and sign up features. High level feature list - user Login/Registration/ Manage Profile - therapist user management - One to one Message board

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    ...professional theme implement the integrations of the necessary functionalities for the API of the SIM roaming platform: at. Integration Global Platform API Sim card to display call rate Per minute, the data rate per Mb, the SMS rate per country once the Customers selections the country. b. Creating the Database and Integrating

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    ...Blackberry Windows Phone Customer Experience* Ability to Make and Receive Calls Balance Display Destination and Rate Display Call Forwarding Call History Display with Time and Call Status Call Hold Call Waiting Caller ID Contact List Enable/Disable Work Only with WiFi Option Follow Me In-app Registration Multitasking Music on Hold

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    ...about promotions​8 3.2​Usability​8 3.2.1​Graphical User Interface​8 3.2.2​Accessibility​9 3.3​Reliability & Availability​9 3.3.1​Back-end Internal Computers​9 3.3.2​Internet Service Provider​9 3.4​Performance​9 3.5​Security​9 3.5.1​Data Transfer​9 3.5.2​Data Storage​10 3.6​Supportability​10 3.6.1​Bitbucket Tool​10 3.7​Design Constraints​10 3.7.1​Standard

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    ...saving money and streamlining the process to dramatically reduce the time that is currently required to complete this process. Developer will be provided with a preliminary Access 2000 file containing some tables, queries, & reports, as well as wireframe mock ups (for desktop and mobile versions) intended to clarify the owner's intent. This software

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    I need an iPhone/iPad app. I would like it designed and built. Mobile development Details Bids Management PROJECT BUDGET (CAD) $ 30 - 250 AVERAGE BID (CAD) $ 551 BIDS 51 PROJECT STATUS Open : 6d 17h 44m 58s Upgrade this project Post a similar project PROJECT DESCRIPTION I need iPhone and iPad apps. I would like it designed and built. Basic

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    ...Safely in the Construction Industry, at Heights and in Confined Spaces). Audience Whilst our services are aimed at the average tradesperson (25 - 40 y/o male) we also need to service the HR managers that are looking to up skill their staff and recruitment agencies/labour hire organisations that have clients seeking our services to qualify for specific roles

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    ...programmer who can help us with creating a special module or addon for SuiteCRM (sugarcrm) which would allow to create and manage schedules to manage a service business. In short: When a lead or call comes in, a staff person would then create a "job" with the relevant information for a dispatch job and then depending on the location of the area be

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    This is intended to be a merge between a: CMMS - Computer Maintenance Management Software And a FMS - Field Management Software General Purpose description: The activity to be managed can be related to a single installation with a single set of equipment up to a field service operation including multi client focus, each one having one or more different

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    ...the bank? Discover out revolutionary service provided by the LOWD Transportation Management System Before we tell you how to download the app. Let’s start with why YOU should use LOWD Previously, you would need to contact a broker in order to transport your car but with LOWD we’ve developed a brand-new service that not only is quick but cost effective

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    ...Here's the twist: We're not selling, we're buying on these calls. Most calls are followup calls to prospective clients that have contacted us first and have requested a call back. Some are cold calls where we have not yet had contact. We may be a good fit for you if: -- You are an awesome professional at working from home – You’re a solid

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    Trophy icon Design a Brochure Ended

    ...website?" - Digital Presence -Access to more customers - be found through google search -Showcase your products and services on the net Manage communication & customer perception -Show how you/your company is better/different -Customers associate high quality website with high quality product/service -You control the information

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    ...Excellent customer Service skills. [login to view URL] writing skills. Content creation. (Original, Copyright infringement checked) [login to view URL] ease working with Timeproof software or similar. Regular performing checks will be made. [login to view URL] Video Call feedbacks with central offices. [login to view URL] Assistant support. [login to view URL] entry. [login ...

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    ...Excellent customer Service skills. [login to view URL] writing skills. Content creation. (Original, Copyright infringement checked) [login to view URL] ease working with Timeproof software or similar. Regular performing checks will be made. [login to view URL] Video Call feedbacks with central offices. [login to view URL] Assistant support. [login to view URL] entry. [login ...

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    ...Excellent customer Service skills. [login to view URL] writing skills. Content creation. (Original, Copyright infringement checked) [login to view URL] ease working with Timeproof software or similar. Regular performing checks will be made. [login to view URL] Video Call feedbacks with central offices. [login to view URL] Assistant support. [login to view URL] entry. [login ...

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    ...Excellent customer Service skills. [login to view URL] writing skills. Content creation. (Original, Copyright infringement checked) [login to view URL] ease working with Timeproof software or similar. Regular performing checks will be made. [login to view URL] Video Call feedbacks with central offices. [login to view URL] Assistant support. [login to view URL] entry. [login ...

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    ...Customer Relationship Management software (CRM) that shall facilitate: • Relevanscreen pop-ups to the agents along with the details of previous calls during the last 30 days, on the Agent’s desktop. • SMS, Email, Fax and Web based lodging of queries, web chats & resolution • Proper workflow management to support service requests raised by t...

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    ...the application that the end users should use. B. Mediation Server – a collection of WCF or Web Service for handling client's requests. C. Administrator Management System – ASP.NET Portal for administrative tasks, and user's registration. D. DAL (Data Access Layer) - A Class library for handling DB operations. E. DB (SQL SERVER) - store system and user...

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    ...[login to view URL] The size of the banner should be 640 x 180 and should be a static image. I would like to change this to a generic one that is a call to action and has the intention of capturing contact details etc A landing page will also need to be created so when people click on the Banner then they will be lead to a

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    We need someone to make cold call from a list we provide; We work in the real estate industry servicing co-op and condominium management in New York New Jersey, Connecticut, Pennsylvania and Massachusetts several states. We will work together to come up with a scripts, The person must have other skills so they can perform other admin duties like dealing

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