Itilpekerjaan
...Software: Familiarity with HAM tools (e.g., ServiceNow Asset Management, BMC Track-It!, SolarWinds Asset Management). · Data Analysis: Reporting and Analytics for asset utilization, depreciation, and cost optimization. · Compliance and Security: Knowledge of regulatory requirements (e.g., GDPR, HIPAA) related to asset management and security protocols. · My proficiency extends to ITIL Service Management Framework and SaaS environments, where I have implemented processes. I also have hands-on experience in integrating multi-provider SSO with SAML 2.0 and managing ITSM processes throughout their lifecycle. I've contributed to end-to-end analysis, development, testing, and roll-out of ServiceNow applications across multiple versions from Cal...
I need a seasoned professional who can assist in the design and documentation of ITIL processes, focusing on Change Management, Incident Management, and Service Level Management. The ideal freelancer must be able to: - Analyze existing processes and reference comprehensive documents I have - Prepare detailed As-Is and To-Be documentation - Create process flowcharts - Develop a thorough Implementation plan The project completion is expected within a month. Please, only bid if you possess the necessary skills and experience to effectively carry out this task.
I'm seeking a professional with expertise in ServiceNow's Incident Management module. My primary concern revolves troubleshooting issues, specifically workflow errors. Key Requirements: - Extensive experience with ServiceNow, particularly in Inci...specifically workflow errors. Key Requirements: - Extensive experience with ServiceNow, particularly in Incident Management. - Proven skills in troubleshooting and resolving workflow errors. - Ability to provide clear, effective communication and updates on progress. Ideal Skills: - ServiceNow certification or equivalent experience. - Strong problem-solving skills. - Excellent understanding of ITIL principles. If you have a track record of improving system performance and resolving workflow issues in ServiceNow, I would lo...
I am looking for a seasoned systems administrator with generative experience in Active Directory management, network troubleshooting, user access management, plus skills in Azure Active Directory and PowerShell scripting. Your knowledge of ITIL processes will also be highly valuable. The project involves managing an Active Directory with less than 100 users, therefore, attention to detail and the ability to work in a small-scaled environment is a must. Your responsibilities will cover: - Implementing and managing Group Policies - Administering DNS and DHCP - Managing and configuring AD objects, including users, groups, and computers. Experience with Active Directory Domain Controller Flexible Single Master Operator recovery is a definitive plus. Please apply if you have proven...
Requiero profesional en ingenierias de sistemas, electrónica, o afines, con certificación ITIL V4 para coordinar profecto de mesa de ayuda en Bogotá Colombia
I'm seeking a Systems Engineer based in Bogotá, Colombia, to spearhead a Help Desk project. The ideal candidate should hold an ITIL V4 certification and possess a robust background in systems engineering. Key Responsibilities: - Oversee system setup and configuration to ensure optimal functionality. - Manage technical support to resolve issues swiftly and maintain user satisfaction. - Conduct user training sessions and create comprehensive documentation to support the Help Desk team. Tools: - The project will primarily utilize GLPI for its operations. Ideal Skills and Experience: - Proven experience in systems engineering, with a solid understanding of ITIL principles. - Prior involvement in Help Desk or technical support projects is highly desirabl...
...en Archivística y Gestión Documental ?Experiencia en análisis y levantamiento de requerimientos relacionados con la gestión documental y automatización de procesos o trámites ?Experiencia en gestión electrónica de documentos ?Conocimientos Técnicos: Experiencia avanzada en tecnologías y plataformas relacionadas con la gestión documental y de procesos. Familiaridad con metodologías como ITIL, CMMI, ISO y herramientas de soporte como Jira Project. ?Experiencia en Proyectos TI: Sólida experiencia en proyectos de implementación tecnológica y gestión documental. ?Competencia Jurídica: Conocimiento profundo de la legislación española aplica...
...(QTZ) need a seasoned ITIL professional to assist us with the implementation of ITIL service strategy. The ideal candidate should have extensive experience with ITIL implementation, specifically in service strategy and project management frameworks. Key Responsibilities: - Expertise in IT service management and ITIL best practices - Focus on building the strategy and visioning - Ensure the ITIL implementation aligns with the service strategy - Implementing ITIL project management framework Requirements: - Extensive experience with ITIL implementation - Proven expertise in IT service management - Specialism in service strategy and visioning - Strong experience with project management frameworks - Excellent communication skills and abil...
...(QTZ) need a seasoned ITIL professional to assist us with the implementation of ITIL service strategy. The ideal candidate should have extensive experience with ITIL implementation, specifically in service strategy and project management frameworks. Key Responsibilities: - Expertise in IT service management and ITIL best practices - Focus on building the strategy and visioning - Ensure the ITIL implementation aligns with the service strategy - Implementing ITIL project management framework Requirements: - Extensive experience with ITIL implementation - Proven expertise in IT service management - Specialism in service strategy and visioning - Strong experience with project management frameworks - Excellent communication skills and abil...
I am in need of a skilled ServiceNow developer. The developer must have experience working with Incident Management, Change Management, and ...Management modules specifically. Key requirements include: - Strong understanding of Incident Management, Change Management, and Problem Management modules in ServiceNow - Ability to develop and implement solutions in these modules - Excellent communication and problem-solving skills Ideal but not mandatory skills: - ServiceNow certification - Experience with ServiceNow workflows - Knowledge of ITIL best practices This is a long-term project, and I'm looking for someone who can provide consistent support. Competitive pay is offered for the right candidate. Please submit your bid with relevant examples of your work and any certifica...
Objetivo: Crear una presentación en PowerPoint utilizando flujos de trabajo en Bizagi (u otro alternativo). La presentación de...diferentes tipos de incidentes. Flujo de Escalamiento: Diseñar un proceso claro de escalamiento para incidentes que no puedan ser resueltos en el primer nivel de soporte. Incluir roles y responsabilidades en el proceso de escalamiento. Participación de Equipos y Herramientas: Integración de herramientas de ticketing. Colaboración entre células de desarrollo y equipos de infraestructura. Alineación con ITIL (Information Technology Infrastructure Library) para asegurar las mejores prácticas en la gestión de incidentes. Formato de la Presentación: Diapositivas claras y visuales. ...
Hi All, We need ServiceNow BA resource needed to join our team on Monthly Basis. ( ONLY SERVICENOW BA APP...unique problem-solving approaches 7. Proven ability to appropriately prioritize and plan complex work in a rapidly changing environment 8. Customer-focused approach with outstanding interpersonal skills 9. Highly skilled with Microsoft Outlook, Word, Visio, Excel, PowerPoint and Teams Preferred Qualifications 1. ServiceNow Certified Systems Administrator (CSA) 2. ITIL v3 or v4 certification 3. ScrumMaster certification (CSM) 4. Understanding of Managed Service providers and how they work with various customers 5. PMI Professional in Business Analysis (PMI-PBA)® or IIBA Certified Business Analysis Professional (CBAP®...
Good day, We are seeking an expert to support our client with a migration of reports from Power BI to Grafana. Background: - The client uses the BMC ITSM Suite, consisting of BMC Helix Digital Workplace, Smart-IT, and Remedy. - The reports for ITIL processes are currently created in Power BI based on Remedy data. - Due to the upcoming cloud migration, displaying reports in Power BI is no longer possible, necessitating the transfer of reports to Grafana. Task Description: - Migration: Converting arround 50 Power BI reports into Grafana dashboards. Requirements: - Expertise: Experience in both Grafana and Power BI (please only apply if you have knowledge of both). - Project Experience: Proof of similar projects (references must). - Special Knowledge: Experience in migrating from P...
I am looking for an expert to design a concrete process flow for handling both incidents and service requests, following ITIL principles. The main aim of this project is to create a process flow that can manage incidents and service requests proficiently. The process flow must focus on both Incident Management and Service Request Management. Ideal skills and experience for this job include: - Strong understanding of ITIL principles - Proven experience in Incident and Service Request Management - Proficiency in creating process flows This should take no more than 30 minutes or less.
...on-call support protocols. - Ensuring the solution allows for effective case management until resolution. Requirements: - Proven experience with ITIL and ITSM frameworks, ideally with an ITIL certification - Proven experience in implementing ITSM solutions with a focus on Incident and Problem Management - Familiarity with the integration of well-known ITSM tools like Zen desk, Service Now, and Jira. - Demonstrated ability to work with small to medium-sized teams. - Previous experience in setting up service desks for IT support. - Ability to deliver within a modest budget without compromising quality. Interested freelancers with the requisite ITIL ITSM experience are invited to submit their proposals. Please include a brief overview of your approach, estimated time...
I'm in need of a professional course developer to help me create 5 certification courses and their corresponding mock exams. These courses are for ITIL, PMP, PMI-ACP, SCRUM Master, and Product Owner certifications. The course content must be high-quality and engaging. Key Requirements: - Creation of 5 interactive courses based on the provided content and guidelines - Each course should have 6 mock exams. - The number of questions in each mock exam should be equivalent to the official certification exams - The questions should be uploaded into our Jira platform - Each question should be followed by 4 to 6 answer choices - Incorrect answers should be accompanied by a detailed explanation of why they are not the correct choice - Correct answers should be followed by a comprehens...
I'm seeking an experienced instructor who can deliver virtual ITILv4 foundation training. The main purpose of this training is to help me understand the ITIL framework, as I'm gearing up for a new project that requires this knowledge. Key Requirements: - Expertise in ITILv4 framework - Proven experience in delivering virtual instructor-led training - Ability to cater to a beginner/ foundation level audience This role requires someone who can not just deliver the content but also ensure it is well understood and applied in a practical context. A clear and engaging communication style is crucial.
I am looking for a talented designer who can create...the organization. • Excellent communication and interpersonal skills, with a proven ability to collaborate effectively with stakeholders at all levels of the organization. • Provided training and support to staff at the acquired facility to facilitate the adoption of new IT systems and workflows. • Proficient in ITIL framework and best practices Corp Address: 430 Magpie Court Kissimmee, Fl 34759 Physical Add: 1230 Continental Congress Parkway, Savannah Tx 76227 Industry Standards: ITIL, CompTIA A+ and CompTIA Network+ Principles. HDI Certified (I will include a few images for these to give you inspiration) I am also attaching a logo that was created for a radio show I use to do; I would like a cartoon vers...
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For my upcoming technology pro...need of a proficient and experienced project report writer with a deep understanding of Project Management Principles (PMP) and IT Service Management (ITIL) practices. Key Responsibilities: - To use the inputs provided by me to create the project report. - Make sure the report is focused on the relevant field in technology which is both PMP and ITIL. Ideal Candidate: - Someone with a background in technology. - Proven experience in writing reports focusing on PMP and ITIL. - Detail-oriented and able to meet deadlines. - Strong written communication skills. Please attach samples of past project reports, especially those related to PMP and ITIL when placing a bid. I look forward to working closely with you to craft an insightf...
...in configuration of Fiori Transactional Apps. • Excellent working experience in Development of Customer Fiori • Excellent Knowledge of ODATA creation in Fiori App. • Good Knowledge of Role assignment for Fiori apps. • Expertise in debugging Fiori apps for frontend and backend issues. B.2 Knowhow on tools â–ª SAP FIORI / SAP UI5 â–ª Business Application Studio â–ª SAP BTP B.3 Knowhow on methodologies â–ª ITIL based processes. â–ª DevOps Agile way of working C.1 Expected deliverables â–ª Design and develop applications consistent with the UI strategy of the Company. â–ª Work with the IT solution leaders to develop wire- frame models and UI prototypes. â–ª End to End testing of all applications. â–ª Compile Technical Specification document for all the developments as per the Compa...
I am looking for a professional with expertise in ISO 20000 certification and acclaimed knowledge of either the ITIL principles or COBIT framework. While I am not sure whether we have started the process or not, I am sure that the scope of the services that need to be included in the certification encompasses IT services, customer support, and internal operations. Currently, we are utilizing Service Desk Plus on-prem from Manage Engine. Therefore, the ideal candidate should have experience with this infrastructure. Key responsibilities include: - Guiding us in understanding how far we have come in obtaining ISO 20000 certification if at all we have begun - Ensuring our IT services, customer support, and internal operations align with the ISO 20000 standards - Nurturing compliance...
...The second priority, an efficient resolution time is key to successful operation of the Service Desk. - Escalation process: Lastly but crucially, a systematic and structured escalation process is the third priority to be addressed. Other secondary but still significant factors to present are UX User Experience and Call/Email Handling. Skills and experience needed: - Profound understanding of ITIL and Service Desk operations. - Ability to craft engaging, clear, and informative presentation slides. - Strong communication skills, with attention to the minute details and their impact on overall service delivery. - Past experience in creating SLA-specific content would be a plus. The freelancer's task will be to extract the key information from these criteria and present them...
I'm in search of an Excel expert with knowledge in Incident Management within ITIL. I have data of about 60 major incidents. I need you to: - Put a pivot table on specific parameters - Apply particular formulas Your task would be to: - Calculate Mean Time To Resolve (MTTR), - Determine the number of incidents by category, - Examine Mean Time to Resolution, - Compile a summary of incidents by priority Regarding specific calculations or formulas, you will need to calculate the average duration for both MTTR and the mean time to resolution. Ideal applicants will have great Excel skills and some experience with ITIL incident management. A keen eye for detail and understanding of data analysis will be advantageous. If this sounds like a task you can excel in, I would lo...
...threats - Unidentified threats (to be identified through a comprehensive safety dashboard) Ideal candidate should have proven experience in cybersecurity, especially in creating and implementing strategies for large companies. Knowledge of the energy sector and regulatory compliance is a strong advantage. Professional certifications like CISSP or CISM CISSP, CISM, CISA, GICSP, CEH, CCSP, NCSF, CSSA, ITIL, CCSOM, ISO/IEC 27001 Lead Auditor/Implementer MBA in Cybersecurity are highly desirable....
As someone well-versed in the field of ITIL®4 Specialist: Create, Deliver and Support, I'm seeking an expert tutor to assist me in passing the exam. Although I have advanced knowledge, I'm struggling to fully understand and apply the concepts, as well as memorize the necessary vocabulary. The ideal tutor for this personal project should be: - A certified ITIL®4 Specialist - Experienced in conducting successful exam preparation classes - Skilled in explaining complex ITIL®4 concepts in simple, easy-to-understand terms - Able to identify learning gaps and provide targeted, effective learning strategies - Proficient in Arabic, as I am a native Arabic speaker The goals of this tutoring project are twofold: to gain a thorough understanding of th...
...prowess, showcasing us as the outstanding candidate for this Academy Trust contract bid. Requirements: - Craft a bid using highly technical, industry-specific language, targeting each "Mandatory" (M) and "Desired" (D) point in the Tender document. - Integrate our comprehensive company background, emphasizing a narrative of reliability, proven track record, and ascendancy in the IT field using ITIL principles. - Detail our technical expertise and hands-on experience, utilizing case studies or past project examples to illustrate our competence and fit for the contract. - Outline our value proposition without a cost breakdown, focusing on qualitative strengths and strategic advantages we offer. Ideal Skills: - Proven experience in writing and winning IT servi...
...tackle my ITIL Foundation certification as a part of my journey to enhance my personal knowledge. I'm seeking someone with expert knowledge of ITIL Foundation who can guide me and help me focus on the entire exam syllabus. I'm not currently struggling with any particular areas but I'm determined to pass the exam in a single attempt. Here are the essential skills and experiences required for this task: - ITIL Foundation certified - Proficient in presenting complex ITIL concepts in an easy to understand manner - Experience in providing effective ITIL Foundation exam coaching - Proven track record of success with past students Your role will include creating a tailored study plan and teaching methods that can enable me to understand and ...
...Proficiency in Cisco and Microsoft principles and best practices. * IT Systems and Infrastructure: Familiarity with IT systems, networks, databases, and software development processes. * Data Analysis: Ability to analyze data, perform data mining, and use data analysis tools to identify anomalies and patterns. * Understanding of IT Governance: Knowledge of IT governance frameworks (e.g., COBIT, ITIL) and regulatory compliance * Risk Assessment: Ability to identify and assess risks associated with IT projects and their management. * Audit Methodologies: Proficiency in audit methodologies, such as the ISACA Risk and Control Framework, and the ability to apply them to IT project audits. * Internal Control Evaluation: Understanding of internal controls, segregation of duties, an...
Project Title: ITIL Trainers Description: I am seeking an expert ITIL trainer with specific industry experience in IT. The trainer will be responsible for conducting ITIL certification training for a group of 10-20 trainees. Requirements: - Expert level ITIL certification - Strong knowledge and experience in IT industry - Proven experience in delivering ITIL training programs - Excellent communication and presentation skills - Ability to adapt training materials to meet the needs of trainees - Familiarity with adult learning principles and instructional design - Ability to effectively engage and motivate trainees - Strong organizational and time management skills Ideal Skills and Experience: - Expert level ITIL certification - Minimum of 5 years...
...experience would be a distinct advantage • 3+ years of experience with Oracle Solaris and Linux. • Strong in shell script and good understand in Cloud and virtualization. • Capable of planning and delivering small intra team programs and leading small to medium projects Ability to run deliver small projects. • Strong understanding of computer operations and data center procedures, understanding of ITIL methodologies an advantage • Strong interpersonal, written and oral communication skills, Ability to actively listen and clearly communicate with other teams globally. • Strong Problem management and troubleshooting skills • Self-motivated and adaptable to change • Ability to manage and prioritize multiple tasks • Communications (verbal ...
Hi, I am looking for someone to provide me with the full ITIL framework + templates of all the polies and process to implement. Will need some explanations so you will need to have a good knowledge of ITIL 4 and ITSM
IT Governance Framework and Processes Implementation I am looking for a freelancer who can help me implement an IT governance framework and processes to enhance operational efficiency. The ideal candidate should have experience in ITIL and be able to provide a detailed implementation plan. Project Requirements: - Implement an IT governance framework and processes to enhance operational efficiency - Familiarity with ITIL framework - Develop a detailed implementation plan Skills and Experience: - Strong knowledge of IT governance frameworks, specifically ITIL - Proven experience in implementing IT governance processes - Ability to create a detailed implementation plan - Excellent decision-making skills If you have the skills and experience required for this project, ...
...Delivery Lead/Practice Lead Business Analyst - IT Service Management (ITIL) IT Service Manager (ITSM / ITIL 4) General: Robotics Related Roles AI/Automation Related Roles Cyber Security Roles Executive/Director ITSM/SIAM/AGILE Roles Risk Management and ITIL Discipline Highly specialised roles ServiceNow Architect Automation Robotics / Artificial Intelligence Agile Service Management Specialist Risk & Availability Management Orchestration Cyber Security What I am after is someone that is knowledgeable in recruiting for these types of roles in future so that they can tailor my resume untowards that, so that future roles will be easily captured by it. The ideal candidate for this role is someone who has recruited for ITIL/AGILE/ITSM/SIAM executive and spe...
...processus de gestion de configuration et du PLM. Former les membres de l'équipe et assurer le support technique nécessaire. Qualifications Requises : Diplôme en génie mécanique, génie électrique, génie industriel ou domaine connexe. Expérience significative dans la gestion de configuration et la mise en place de systèmes PLM. Connaissance approfondie des méthodologies de gestion de configuration (CMII, ITIL, etc.). Maîtrise des outils PLM couramment utilisés. Compétences techniques en sélection et configuration d'outils informatiques. Fortes compétences en communication, en gestion de projet et en travail d'équipe. Capacité à ré...
I am looking for a freelancer who can create a presentation on Change Management process best practices as per ITIL 4. The desired outcome of the presentation is to provide practical tips for implementing change management. The intended audience for this presentation is Management/Executives. I envision the presentation to have 10-20 slides. Skills and Experience: - Strong knowledge of Change Management principles and ITIL 4 - Experience in creating engaging and informative presentations - Ability to translate complex concepts into easy-to-understand visuals - Proficiency in PowerPoint or other presentation software - Excellent communication and storytelling skills to captivate the audience - Familiarity with successful change management case studies would be a plus.
We are looking for Technical support with the below requirements. Working Knowledge of the following: ï‚· Experience 5 - 15 years ï‚· Microsoft Windows 10,11, 2012, 2016 Active Directory, DNS, WINS, DHCP ï‚· Strong understanding of cloud technologies - Office 365, Azure & ...technologies ï‚· Understanding of network concepts in the virtualized environment (VMware and Hyper V) ï‚· Strong Ability to troubleshoot large multi-vendor networks ï‚· Effective communicator both verbal and written ï‚· Rises to the challenge when working under pressure ï‚· Ability to break complex issues down into management elements ï‚·Experience working in a Network Operations Center is considered an asset ITIL Foundation v3 or later accreditation preferred. ï‚· Fluency in English is a Must. ï‚· Egyptians only
...Konsolidierung einiger lokaler IT-Services in gruppenweite IT-Services Coaching von internen Mitarbeitern und Benutzern im Verantwortungsbereich   Dein Profil:   Abgeschlossenes Studium in der Fachrichtung Informatik oder vergleichbare Qualifikation  Mind. 5 Jahre Erfahrung in einer ähnlichen Funktion und Umgebung mit sehr guten Fachkenntnissen   tiefgreifendes Verständnis von IT-Prozessen (ITIL), Services und IT-Administration  ISO 27001 / IT-Security-Kenntnisse und Erfahrung Hands on Mentalität für die Umsetzung der Themen  Hohe Dienstleistungs- und Kundenorientierung   starke Problemlösungs- und Entscheidungsfähigkeit, Ownership-Mentalität  Verhandlungssichere Deutsch – und Englischkenntnisse  Überzeugende Pe...
ΚλαημÎρα σας, Θα χρειαστω τη βοηθερια ενος ατÏŒμου με τη πιστοποιηση ITIL με άμεση διαθεσιμÏŒτητα. Μπίρμπας Κωνσταντινος
...maturata in ambito consulenza e delivery di soluzioni ServiceNow. Requisiti richiesti: • Conoscenza dell’architettura ServiceNow e delle best practice per la realizzazione di progetti di Digital Transformation su piattaforma ServiceNow • Possesso di almeno una delle certificazioni ServiceNow CIS (Implementation Specialist) • Conoscenza a livello funzionale di almeno uno dei processi di gestione IT (es. ITIL) e Operation Management, Risk management, Demand/Project & Portfolio Management, Human Resources, Customer Service Management • Conoscenza dell’ inglese Si richiede inoltre: • Conoscenza delle basi di programmazione ad oggetti/procedurale, di linguaggi di programmazione (C/C++/C#, JAVA, Python, …) e delle tecnologie web based (...
IT Support L1 and L2 We are looking for IT support professionals who can provide both L1 and L2 ...effectively interact with end-users - Ability to prioritize and manage multiple support tickets - Proactive approach to identify and resolve potential issues before they impact the users Ideal Skills and Experience: - Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA) - Previous experience in providing IT support on an onsite basis - Knowledge of ITIL best practices - Familiarity with remote support tools and techniques - Understanding of Active Directory, DNS, DHCP, and other network protocols If you have the required skills and experience, and are available to provide onsite support across the country, please submit your...
Position Overview: As an Oracle Apps DBA (Database Administrator), you will be responsible for the installation, configuration, maintenance, and optimization of Oracle E-Business Suite applications and databases. You will p...to non-technical stakeholders. Preferred Skills (not mandatory but advantageous): Oracle certifications related to database administration or Oracle E-Business Suite. Knowledge of Oracle Cloud infrastructure and deployment models. Experience with Oracle WebLogic Server administration. Familiarity with scripting languages (e.g., PL/SQL, Shell scripting, Python) for automation. Understanding of ITIL processes and principles. Experience: Minimum 3-4 years’ experience as Oracle Apps DBA. Salary Package: 5.0 LPA for suitable candidate. Remote work facili...
I am looking for a freelancer who can assist me with the design and documentation of the ITIL processes. Specifically, need assistance with all areas of Incident Management, Change Management, and Service Level Management, Cost / Demand etc. We also require a comprehensive process documentation that covers all aspects of these processes. The ideal freelancer should have a strong understanding of ITIL processes and best practices. They should also have strong experience in designing and documenting ITIL processes. The project needs to be completed within a month and needs to be started within a week.
...the “Form Design” for any ITSM related changes for deploying each use case Understanding AI and Machine Learning concepts and assist in the deployment of automation use cases. Review and approve the use case solutions. Optimizes and enhances applications and interfaces to meet SLA/functional requirements. Assists in the production support and maintenance of applications as needed. Works within the ITIL framework. Coordinates feasibility studies/proofs of concept to evaluate solutions. Actively participates in all team Agile ceremonies. Partners with ITS Security and Infrastructure teams to ensure cloud-based systems and programs are secure. This job profile is not meant to be all inclusive of the responsibilities of this position; may perform other duties as assigned ...
...of applications as needed. Works within the ITIL framework. Coordinates feasibility studies/proofs of concept to evaluate solutions. Actively participates in all team Agile ceremonies. Partners with ITS Security and Infrastructure teams to ensure cloud-based systems and programs are secure. This job profile is not meant to be all inclusive of the responsibilities of this position; may perform other duties as assigned or required. What You Bring With You (Qualifications): Bachelor’s degree in Computer Science, Computer Information Systems, Business Information Systems, Engineering or related discipline or equivalent work experience and technical training is required. Any SAFe certification or training or experience on Agile teams is preferred ITIL Foundations Certific...
I am looking for a freelancer who can assist me with the design and documentation of the ITIL processes. Specifically, need assistance with all areas of Incident Management, Change Management, and Service Level Management, Cost / Demand etc. We also require a comprehensive process documentation that covers all aspects of these processes. The ideal freelancer should have a strong understanding of ITIL processes and best practices. They should also have strong experience in designing and documenting ITIL processes. The project needs to be completed within a month and needs to be started within a week.
...feasible approach to implementation while showing value for Customers through improved Customer Experience and system efficiencies. The solution offering should include software application, subscription licensing, configuration, testing, implementation, training, ongoing maintenance and technical support for a SaaS ITSM and integrated Telephony solution. Proposed solutions must be based on the ITIL Framework and support the Provincial, 24/7/365 First and Second tier Service Desk, including Telephony, Incident, Request, Knowledge, Service Catalogue, Problem, Change, Release, Configuration, Asset, and Service Level and Customer Relationship Management as described in Section B - Material Disclosures of the RFP Particulars (Appendix D)....
