Helpdesk is an essential service that offers support to customers or clients with technological or IT problems. It helps to troubleshoot technical issues or answer queries that customers may have regarding their products and services. A Helpdesk Assistant is a specialized customer service agent who assists customers in resolving issues related to IT systems, products, and services, either online or via telephone. Trained to interact with customers in a professional and helpful manner, they use their technical and communication skills to answer questions, diagnose systems and computer problems, apply software updates and patches, configure systems, and provide instructional advice.
Here's some projects that our expert Helpdesk Assistant made real:
- Offering technical assistance for improving customer workflow
- Assisting clients with troubleshooting software and hardware issues
- Reinstalling, configuring, and updating device drivers
- Setting up processes for customer inquiries and queries
- Providing support for computer system operating systems
- Creating email accounts for clients and helping them with their email accounts
- Offering customer service assistance for customer inquiries and queries.
At Freelancer.com you can find highly skilled Helpdesk Assistants dedicated to delivering exceptional customer service with the latest technologies. Whether it be remotely or through face-to-face encounters, employers can be assured of quality results when they hire a Helpdesk Assistant through Freelancer.com. So if you are looking for professional help to answer questions, offer customer support and assist with any technical issue; consider posting your project on Freelancer.com today!Daripada 16,148 ulasan, klien menilai Helpdesk Assistants 4.87 daripada 5 bintang.
Upah Helpdesk Assistants
I am looking for an IT/computer field service support partner in Metepec or Toluca, Mexico City. Services Needed: - Hardware installation and maintenance Specific Brands/Models: - No specific brands/models Service Frequency: - Regularly scheduled maintenance What we require is a partner that will assist the service support activities in our client’ site as “smart hands”, by sending a well-versed technician or a Level 1 engineer on the client’s site. That personnel will only extend the support services by following the TRT instructed troubleshooting procedure. The problem-solving onus totally is on the TRT service desk engineers. Generally, the activities to be requested are:- • Break/Fix activities • Motherboard replacement • H...
Earn up to $300 USD for an on-site 90-minute survey We're working with one of the world's biggest tech companies to help train AI through a 2-part study that pays up to $300 USD. The task is 90-minutes long where you will be posing in front of a camera with the TechMahindra team assisting you to capture unique body movements and facial expressions. Upon arriving to the site, you will be asked to present: - state-issued ID and vaccination card - extra pair of shoes - additional clothing set (for summer/winter) What you need to know: The team is interested in finding freelancers with different skin tones. Category 1-6 will be provided to you over the chat box. The age target is between 10-75 years old. Participants below the age of 18 should arrive with a legal g...