ITIL is a 5 volume set of practices that aligns IT services with business needs, and underpins the International Service Management Standard for IT service management. Each volume details a separate part of the ITSM lifecycle (ITSM meaning Information technology service management). ITIL isn’t applicable only specific to certain technologies or organizations, but instead provides guidelines that are fully adjustable to the users’ needs. ITIL certification can only be given to individuals, not organizations.

ITIL was originally published in the 1980s.

 

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    Unit 1 - Introduction To ITIL  4   Best Practice   ITIL History   ITIL Framework   ITIL Service Value System   The Four Dimensions Model   Benefits of ITIL   Unit 2 – ITIL Key Concepts  In addition to the below, also include User, Customer, Service Level Management, Service Provision, Service Consumption  Service   Service Management   Value   Outputs Vs Outcomes   Costs   Risks   Utility and Warranty   Stakeholders   Value Co-creation   Products and Services   Service Offerings   Service Relationship  Unit 3 – ITIL Guiding Principles  ...

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