Due Date: 24th of March 2017
Question. Question: Question: Tigerair is Australia’s smallest national airline, but it is flying way out in front of the others when it comes to complaints from its customers. The 2014 report from the Federal Government-appointed Airline Customer Advocate (ACA) showed Tigerair received more than double the number of complaints than for all three other airlines combined. Among many complaints (e.g., flight delays), the most common complaint was the substandard customer service at airports. In 1000 words, Using the Training Needs Analysis as an overarching framework, define the actual problem behind this complaint by analysing the possible internal causes and contextual factors contributing to the poor customer service at airports and provide solutions to fix the problem.