Expedia Partner & Finance Support

$10000-20000 USD

Closed

Posted 7 days ago

$10000-20000 USD

Paid on delivery

I need someone who has actually worked on Expedia’s Partner Support AND Finance Support teams and can jump in without hand-holding. You should be fully comfortable with the internal toolset, escalation paths, and the tone expected when talking to hotel partners. DO NOT BID UNLESS YOU ARE WORKING OR WORKED AT EXPEDIA. NOT INTERESTED. ONLY BID IF YOU ARE WORKING OR WORKED AT EXPEDIA. Here’s what I’d like to hand over: Partner Support • Account management – keep assigned lodging accounts healthy by monitoring performance dashboards, pushing updates I supply, and flagging risks early. • Technical troubleshooting – track down connectivity or availability errors, open accurate internal tickets, and follow them through to resolution. • Training & onboarding – give new partners short, practical walk-throughs (or quick Loom videos) so they can self-serve the basics from day one. Finance Support • Expense reporting – prepare and reconcile reports that follow Expedia’s internal coding. • Invoice processing – match incoming invoices to bookings, fix discrepancies, and close the month with everything balanced. We’ll work in Google Sheets, Slack, and the standard Expedia consoles; turnaround is two business days for routine tasks, same-day when tagged urgent. At the end of each week I expect an updated tracker and a brief summary of resolved issues so nothing slips. When you reply, tell me which Expedia systems you used most (Voyager, EPS, Finance Hub, etc.) and roughly how many tickets or invoices you handled per week. If you can handle the mix of partner questions and finance follow-ups, we’ll get started right away.

Project ID: 40705737

About the project

20 proposals

Remote project

Active 3 days ago

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20 freelancers are bidding on average $14,140 USD for this job

@tangramua

Hello, We carefully studied the description of your project and we can confirm that we understand your needs and are also interested in your project. Our team has the necessary resources to start your project as soon as possible and complete it in a very short time. We are 25 years in this business and our technical specialists have strong experience in PHP, Excel, Troubleshooting, Microsoft Access, Technical Support, HTML, Risk Management, Account Management, Google Sheets, Slack and other technologies relevant to your project. Please, review our profile https://www.freelancer.com/u/tangramua where you can find detailed information about our company, our portfolio, and the client's recent reviews. Please contact us via Freelancer Chat to discuss your project in details. Best regards, Sales department Tangram Canada Inc.

$15,071 USD in 5 days

4.8

(258 reviews)

8.9

@sufyanasmat38

Hello, I have direct experience with Expedia Partner Support and Finance Support workflows, including lodging account management, technical troubleshooting, escalations, invoice reconciliation, and expense reporting. I’m comfortable working with Expedia’s internal processes and partner communication standards, along with Google Sheets and Slack, while maintaining accurate trackers and meeting urgent and routine turnaround times. I can handle partner connectivity and availability issues, internal ticket follow-ups, onboarding support, invoice discrepancies, and weekly reporting independently. I’d be happy to discuss the Expedia systems I have used and my typical weekly ticket and invoice volume.

$15,000 USD in 7 days

5.0

(4 reviews)

6.4

@SkillCrafts

Having successfully managed a portfolio of over 50 hotel partners for Expedia, I consistently achieved an average partner satisfaction score of 92% and reduced response times to critical inquiries by 15% through proactive monitoring of performance dashboards and timely escalation of potential issues, mirroring the account management responsibilities outlined. My experience directly aligns with the need for minimal ramp-up time. My approach involves leveraging my established expertise with Expedia's internal CRM, partner portals, and financial reporting tools to immediately begin monitoring assigned accounts. I will analyze performance metrics, implement provided updates efficiently, and proactively identify and flag risks using a pre-defined escalation framework, ensuring adherence to the precise communication protocols required for hotel partner interactions. To ensure we're perfectly aligned from the outset, could you clarify the primary metrics you'll be using to evaluate partner success and the typical volume of partner inquiries I should anticipate? I'm available for a brief call to discuss how my direct Expedia experience can benefit your team.

$16,470 USD in 21 days

5.0

(6 reviews)

5.0

@mobasherreza10

Hi there, With over a decade's worth of experience in the travel and finance industry, specifically within Expedia, I am proficient with internal systems like Voyager, EPS, Finance Hub, among others. Having worked for this company, I am intimately familiar with the tone and escalation paths expected when communicating to hotel partners as well as managing accounts. During my time at Expedia, I handled on average 50+ tickets per week and processed up to 1000+ invoices. In addition to that background, my agency Aesthetic Logic is skilled in a range of areas that can add value to your project. We bring expertise in data analytics, cloud engineering and automation which are essential skills for accurate finance reporting you need. Moreover my personal proficiency in Excel is just one piece of this puzzle, The larger Aesthetic Logic team is backed by in house experts of G suite tools including Google sheets. Best regards, Mobasher Reza

$15,000 USD in 3 days