E-Commerce Customer Support Assistant

@lrgndzgbrl

Count me in, My name is Lou from the Philippines, and I’d love to be your next assistant! I’m excited about the chance to support your business and provide excellent customer service. I can help manage daily tasks, assist customers, and keep operations running smoothly. I’m reliable, flexible, and ready to start anytime. Experience: Virtual Executive Assistant / Client Support (2023–2025) – Amazon, Shopify, and website management: customer service, order handling, and general VA tasks. Virtual Executive Assistant – Customer Care (2024–2025) – Lash Plus International: managed Outlook emails, Shopify orders, Business Suite messages, and outreach. Customer Support – Ticket Closer (2022–2023) – Silicone Intakes: handled Amazon, eBay, and website orders with quick resolutions. Former Call Center Agent (3 years) – Service-to-Sales, Customer Support, and Technical Support. What I Offer: I’m passionate about helping customers, solving problems, and making sure things get done right. I work well independently, stay organized, and adapt quickly. I’d be happy to bring my skills and enthusiasm to your team and help your business grow. Warm regards, Lourgene B.

@ProfMercy

Hello? I have strong experience in customer support and inbox management, assisting customers with pre-sale questions, order updates, and resolving issues in a friendly and professional way. I’m comfortable working with tools like Gmail and help-desk platforms, using templates efficiently while keeping conversations organized. I’m reliable, detail-oriented, and focused on maintaining fast response times and a positive customer experience. I’d be happy to support your team and help keep your support inbox running smoothly. Regards, Mercy

@mahbub557

Hello, Your job description is a great fit for what I do. I've been supporting e-commerce businesses as a Virtual Assistant for over ten years, with four years dedicated specifically to customer support across Amazon, eBay, Walmart, and Shopify stores — both on Freelancer.com and other platforms like Upwork. I'm comfortable working with Zendesk, Gorgias, Gmail, and similar help-desk tools, and I know how to use templates and knowledge bases efficiently without sounding robotic. I consistently maintain response times well under 4 hours and aim for first-contact resolution wherever possible. In my previous e-commerce support roles, I've helped reduce repeat inquiries by flagging recurring issues and suggesting FAQ updates — exactly the kind of proactive contribution you're describing. I write clearly, stay calm under pressure, and genuinely care about leaving customers with a positive impression of the brand I'm representing. I'm available full-time, open to any time zone, and ready to start immediately. I'm looking for a long-term role, not just a quick gig. Happy to answer any questions or do a short trial if that helps. Best regards, Mahbub

@linuxwarm

Hi, I have been dealing with E-commerce and it's support since 20+ Years. I am very confident that I can serve you the best. I am sure that you will be 100% satisfied with my service. I am ready to start working immediately. Please find here with list of services I am dealing with. Services We deal with 1. Server Management •24x7 Server Management •Virtualization Management •Technical Support •Security Services •24x7 Webhosting Support 2. Infrastructure Management •Datacenter Management •IT Infrastructure Automation •Remote Infrastructure Management •Cloud Infrastructure Management •NOC Management •Home & Office Automation 3. Software Development •Web Application Development •Mobile Application Development •IOT Application Development 4. Staffing Services ( Your requirement falls under this service) •Dedicated Technical, Support & Sales Staff •Shared Technical, Support & Sales Staff Looking forward to start the conversation asap.

@tangramua

Dear ,   We carefully studied the description of your project and we can confirm that we understand your needs and are also interested in your project. Our team has the necessary resources to start your project as soon as possible and complete it in a very short time.   We are 25 years in this business and our technical specialists have strong experience in Accounting, Virtual Assistant, Customer Service, General Office, Helpdesk, Email Handling, Zendesk, Customer Experience, Administrative Support, Data Management and other technologies relevant to your project.   Please, review our profile https://www.freelancer.com/u/tangramua where you can find detailed information about our company, our portfolio, and the client's recent reviews.   Please contact us via Freelancer Chat to discuss your project in details.    Best regards, Sales department Tangram Canada Inc.     

@antonyogada88

Hello there, I am an experienced Virtual Assistant with 7 years of experience, and I would love to assist with your task. Please message me for more information. Thank you.

@kabirat12

Customer support is often the moment where customers decide whether they trust a brand or not. A slow or unclear reply can easily turn a simple question into frustration. From your description, it sounds like your goal is to keep every customer interaction smooth, friendly, and organized while your business continues to grow. I can help manage the shared inbox by responding to inquiries in a warm, professional tone, keeping response times within your 4 hour target during business days, and making sure each conversation is properly tagged or documented. Clear notes also make it easier to identify recurring issues so the FAQ and support templates can improve over time. I’m comfortable working inside tools like Gmail, Zendesk, or similar help desk systems, and using templates efficiently while still making responses feel personal to each customer. Over time, I can also suggest small improvements to templates or workflows that help the team answer questions faster. Quick question before starting: approximately how many customer emails do you receive per day?

@sarveshram0405

Hello, I’m interested in supporting your growing online business as a Virtual Assistant for customer support. With over 8 years of experience in customer service and virtual assistance, I’ve handled email and help-desk support for eCommerce brands, resolving order inquiries, returns, and product questions. I’m experienced with tools like Gmail, Zendesk, and Gorgias, and I focus on providing friendly, professional responses while maintaining quick response times. I’m detail-oriented, reliable, and comfortable using templates and knowledge bases to assist customers efficiently. I also document conversations clearly and flag issues that need attention. I’d be happy to contribute to delivering a smooth, positive experience for your shoppers. Best regards, Shobana

@mrresearcher99

Hi there, I’ve gone through your project and would be happy to assist. With 10+ years of experience in E-Commerce development, I specialise in building secure, scalable, and conversion-focused online stores. I’ve worked with platforms like Shopify, WooCommerce, Magento, and custom MERN/MEAN solutions, ensuring seamless shopping experiences. You’ll get clean, optimised code, user-friendly design, smooth payment integration, and reliable performance — with transparent updates throughout. Let’s connect and take your e-commerce business to the next level! Best, Bhargav E-Commerce Developer | 10+ Years Experience

@WiredAI

Dear Client, I can support your growing online business by managing customer inquiries and ensuring every shopper receives a fast, professional, and friendly response. I have experience handling inbox-based support workflows and maintaining organized communication using help-desk tools. What I’ll handle: Monitor and manage the shared support inbox during agreed hours. Respond to pre-sale questions, order issues, and return requests with a clear and brand-consistent tone. Maintain response times within your target window. Tag and escalate messages that require management review. Keep structured conversation notes to track recurring issues and improve support resources. I’m comfortable working with Gmail, Zendesk, and similar help-desk systems, and I focus on maintaining clear communication while resolving customer concerns efficiently. I’m reliable, detail-oriented, and available to start immediately. Best regards, WiredAI Ventures

@Soniasweet15

Hi there, I am confident I’m a great fit for this role. I have over 4 years of customer support experience, and in my last role I handled customer emails and messages while also managing a Shopify store. I processed refunds, returns, invoices, and resolved disputes while making sure customers always had a smooth and positive experience. I am very comfortable working with inboxes and help-desk tools, keeping conversations organized, and responding quickly using templates and knowledge bases. I’m reliable, detail-oriented, and genuinely enjoy helping customers. I will love the opportunity to support your business and take customer support off your plate. Best, Sonia

@naomi110

Hi, I’d be happy to help support your customers and make sure they have a smooth experience with your business. I have experience working as a Virtual Assistant and handling customer communication, so I understand the importance of responding quickly, clearly, and in a friendly tone. I’m comfortable managing support inboxes, answering questions, resolving order concerns, and keeping conversations organized so nothing slips through the cracks. I’m also detail-oriented and take pride in making sure every customer feels heard and supported. I’m familiar with tools like Gmail and other support platforms, and I’m always open to learning new systems if needed. I’m reliable, proactive, and available to start right away. I’d love to learn more about your workflow and how I can best support your team. Please feel free to send a message so we can discuss the role further. Warm regards, Naomi