Number of part time positions for a system/network administrator to manage varied environment remotely on ongoing basis. This is a customer facing position therefore English skills are a must, French is a definite asset. Interaction with customers would include email, telephone(inbound/outbound), chat, text etc. As part of a team you would be responsible for timely issue resolution, accurate notes and ticket tracking, following up with stake holders and users regarding their issues confirming resolution. Daily reports to be submitted to supervisors. All work to be completed through virtual desktops on customer sites. No information can ever leave customer environment NDA's apply. Attention to detail is an absolute must. Issues must absolutely be resolved within a give SLA's timeline and constraints, follow ups, KPI's, resolution rates, customer satisfaction and other factors do play a significant role. You will be working with Exchange, Active Directory, Windows 7, 8, 10, Windows Server (virtual and physical(HP, Dell, Lenovo)), Linux (Debian & CentOS), MS-SQL, PostgreSQL, MySQL, PBX (Asterisk, Panasonic, Fortivoice, Mitel, Northstar, FreePBX, Elastics), Firewalls & Switches (Fortigate, Cisco, Checkpoint, Sonicwall). Networking is a must as well, switching and routing (Cisco, Forti, Netgear). As menitoned previously this is a position/contract that will incorporate multiple individuals and when we've mentioned that attention to detail is a must mention word artichoke in your offer/submission. Schedules for technical staff would vary and would incporate business hours in North America as well as Western Europe. Ideally candidates would have bachelors degree in computer engineering as well as 2-5 years of relevant field experience. Industry accepted certifications would be an asset as well. Candidates chosen would be provided with access to the virtual desktops, softphones and will work closely with the rest of the team on the ground to provide assitance to users and complete required maintenace and project work. Scripting skills are an definite asset VB, Batch, Bash, PowerShell and others. Above skills are the base requirements for any engineers or technicians hired. While we thank all candidates for applying we will be contacting only individuals that fulfill needs of the business based on customer requirements.