Virtual Call Administrators for Solar Applications

About the Role We’re looking for a highly organized, professional, and self-motivated Virtual Administrator / Call Center Representative to manage the intake of applications across our platform. This role is ideal for someone with experience working in a virtual call center environment, where handling high volumes of inbound and outbound calls is part of the daily workflow. You’ll serve as the first point of contact for applicants, assisting them throughout the process while ensuring a smooth, efficient, and professional experience from start to finish. This position is ideal for someone who is detail-oriented, tech-savvy, comfortable communicating by phone, and thrives in a structured remote work environment. Key Responsibilities Make and receive inbound/outbound calls with applicants and customers daily Respond to applicant inquiries and provide status updates over the phone, email, and CRM platforms Receive and process incoming applications via email, forms, or CRM systems Review submissions for completeness and accuracy Follow up with applicants to collect missing documents or required information Maintain accurate notes, call logs, and applicant records in CRM systems Organize applicant information and maintain digital files and workflows Coordinate with internal departments to route qualified leads and applications Meet communication, responsiveness, and productivity expectations in a virtual environment Prepare weekly summaries and reports on application volume and status Provide general administrative and customer support as needed Who You Are Proven experience working in a virtual call center, remote customer service, or high-volume phone-based support role Comfortable making and receiving calls throughout the workday Strong verbal communication skills with a professional phone presence Excellent written communication and follow-up skills Highly organized with strong attention to detail Comfortable using Google Workspace, Excel/Sheets, CRMs (HubSpot, Zoho, Salesforce, etc.), dialers, and virtual communication tools Able to multitask and work efficiently in a fast-paced remote environment Reliable, proactive, and able to work independently with minimal supervision Bonus: Experience with lead intake, application processing, appointment setting, or sales support What We Offer Flexible working hours Remote-first culture Opportunity to grow into a team lead or operations role Supportive and collaborative team environment Performance-driven growth opportunities

Project ID: 40535377