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I need an AI-driven customer support agent that can be deployed and maintained from India. The goal is to automate first-line query handling for my users, provide immediate, accurate answers, and smoothly hand difficult cases to a human team when required. Key expectations • Build or configure an AI model that understands common customer questions in my domain and responds conversationally. • Integrate the agent with our existing support channels (live chat on the website to start; WhatsApp or similar later). • Set up a simple dashboard so we can monitor conversations, collect metrics, and update knowledge without writing code. • Ensure data security and compliance with Indian regulations for storing and processing user information. Success will be measured by response accuracy, average handling time, and seamless escalation for edge-case queries. When you apply, focus on your relevant experience—projects where you have designed or implemented conversational AI for customer support, the tools or libraries you relied on (such as Dialogflow, Rasa, LangChain, GPT-based solutions, etc.), and any results you can quantify. A brief outline of how you would approach this build, including preferred tech stack and timeline, will help me shortlist quickly.
ID Projek: 40328679
69 cadangan
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Aktif 8 hari yang lalu
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69 pekerja bebas membida secara purata $505 AUD untuk pekerjaan ini

Hi, Drawing from my extensive technical skills and my affinity for web development, I believe I'm perfectly suited to the task of creating an AI-driven customer support agent primed for your needs. In regards to conversational AI, I have firsthand experience implementing intelligent chatbots that yielded impressive results in terms of query comprehension and response accuracy. Specifically for this project, I am competent in the use of tools such as Dialogflow and have a trusted track record in developing or configuring similar AI models before. It's important to note that my knowledge extends beyond mere artificial intelligence. I understand the significance of integrating your existing support channels efficiently and securely - a skillset honed through prior projects where security was paramount. Complying with Indian regulations governing user data storage and processing is guaranteed, leaving you assured that all aspects of data protection have been duly executed. In wrapping up, my proposed approach would culminate in a highly functioning conversational assistant that delivers on time and surpasses your expectations. Given my penchant for precision and ample experience in analytics implementation, monitoring conversation metrics and updating knowledge regularly without requiring separate coding would be executed flawlessly too. By entrusting me with this project, you're partnering with a professional who not only has a kee Thanks!
$250 AUD dalam 10 hari
8.2
8.2

As a seasoned full-stack developer with over 12 years in the industry, my expertise spans the entire software development lifecycle, providing me with a unique advantage when it comes to producing efficient and user-friendly solutions. This includes my vast experience in AI and automation development, particularly in building conversational AI agents, which makes me an ideal candidate for your Indian AI Customer Support Agent project. Over the years, I have worked extensively with a range of tools and platforms such as Dialogflow, Rasa, LangChain, and GPT-based solutions on top of my Java, MySQL, PHP skills. My fluency in these technologies enables me to build or configure a robust AI model that will not only understand common customer questions but also respond conversationally while ensuring data security is intact according to Indian regulations. In addition to creating an exceptional AI-driven customer support agent tailored specifically for your needs(soln.), I will also integrate it seamlessly with your existing support channels and set up a simple dashboard for convenient monitoring (explained as required). Collaborating with my team of trusted professionals allows me to broaden my skill set and cater effectively to different project requirements. This ensures efficient handling of your project without compromising on quality or timely delivery. Let's connect now to discuss how we can implement this impactful solution together!
$250 AUD dalam 7 hari
7.0
7.0

Hi there, I have read your project requirement. You need an AI-driven customer support agent that can handle first-line queries, integrate with your website chat (and later WhatsApp), provide accurate responses, and escalate complex cases to human agents with a monitoring dashboard. We can build a scalable AI support system using LLM + knowledge base (RAG) to ensure accurate responses, fast handling, and smooth escalation. The solution will include chat integration, an admin dashboard, analytics, and secure data handling aligned with compliance requirements. Questions: ========== What type of queries will the AI primarily handle (support, technical, sales)? Do you already have existing FAQs/data for training the AI? Which live chat system are you currently using or planning to use? Do you need multilingual support (e.g., English + Hindi)? Best Regards, Srashtasoft Team
$295 AUD dalam 7 hari
6.4
6.4

Hi There!!! ★★★★ (AI-driven Indian customer support agent for seamless query handling) ★★★★ I understand you need an AI-powered support agent to handle first-line customer queries, integrate with your website chat (and later WhatsApp), provide accurate responses, escalate complex cases, and allow easy dashboard monitoring without coding. ⚜ Build conversational AI model tuned for your domain ⚜ Integrate with live chat and future messaging channels ⚜ Provide a dashboard for monitoring and knowledge updates ⚜ Ensure compliance with Indian data security regulations ⚜ Accurate first-line responses with smooth escalation ⚜ Collect metrics on handling time and accuracy ⚜ Easy maintainable system with future scalability I have strong experience in designing AI chatbots using GPT, Rasa, and LangChain, and have implemented support agents with measurable accuracy improvements. I’ll deliver a robust, secure, and maintainable solution tailored for your users in India. Looking forward to discussing this further! Warm Regards, Farhin B.
$256 AUD dalam 15 hari
6.5
6.5

Hello, I have reviewed the details of your project. i will configure a gpt based conversational agent hosted on a secure cloud instance in india, connecting it to the website live chat via api endpoints and preparing the architecture for future integration with whatsapp. the agent will be trained on existing faq data and domain-specific knowledge to answer common questions and will include a fallback system that routes complex queries to human support. a simple dashboard will be created using react for monitoring conversations, tracking metrics, and updating knowledge without coding. data storage and processing will follow indian data privacy regulations, with encryption in transit and at rest. Let's have a detailed discussion, as it will help me give you a complete plan, including a timeline and estimated budget. I will share my portfolio in chat I look forward to hear from you. Thanks Best Regards, Mughira
$500 AUD dalam 7 hari
5.4
5.4

Hello! I am a US-based senior software engineer with extensive experience in AI development, PHP, Java, and MySQL. I carefully read your project description and understand that you're looking for an AI-driven customer support agent to be deployed and maintained from India. With about 15 years in the industry, I have a strong background in building scalable AI solutions that enhance customer interactions. Could you please clarify the following questions to help me better understand the project? 1. What specific functionalities are you envisioning for the AI support agent? 2. Do you have any existing data or frameworks that the AI should integrate with? 3. What is your timeline for deployment and ongoing maintenance? My approach involves breaking down the project into phases: initial design, development, testing, and deployment, ensuring a smooth transition and effective maintenance. I have successfully developed similar solutions, such as an AI-driven customer feedback tool and a conversational AI assistant for small businesses, which streamlined their customer support processes. I genuinely care about delivering a tailored solution that meets your needs and drives results. Let's connect to discuss further how I can help bring your vision to life! Best, James Zappi
$600 AUD dalam 5 hari
5.2
5.2

Hello, hope you are doing well. With 15+ years of experience in building intelligent systems, I can develop an AI-driven customer support agent that delivers fast, accurate responses while smoothly escalating complex queries to your human team. The solution will be conversational, reliable, and tailored to your domain so users get immediate, helpful answers. My approach is to build a scalable AI workflow using a GPT-based layer with a structured knowledge base, integrated into your website live chat and extendable to WhatsApp. I’ll also set up a no-code friendly dashboard for monitoring conversations, updating responses, and tracking metrics like accuracy and handling time, while ensuring secure data handling aligned with Indian compliance standards. Key Points: • Conversational AI agent for automated first-line support. • Integration with website chat + scalable to WhatsApp. • Dashboard for analytics, monitoring, and easy updates. • Smart escalation system for complex queries. • Secure, compliant data handling with high response accuracy Best Regards, Abhijeet
$650 AUD dalam 7 hari
6.6
6.6

Hey there Hope the weather's nice in Australia I am ready to start working on your project Indian AI Customer Support Agent I’ve reviewed your CRM project requirements and it aligns well with my experience in building structured, scalable systems. I understand that a CRM isn’t just about features it needs to be reliable, user-friendly, and optimized for real workflow efficiency. Let us speak over the chat and discuss the details of the project. I deliver high-quality work that aligns perfectly with your goals and stays within budget. Best Regards, Hussain
$250 AUD dalam 7 hari
4.3
4.3

Hello, I went through your project description and it seems like that I am a great fit for this job. I have an expert team with many years of experience in PHP, Java, Software Architecture, MySQL, AI Consulting, AI Chatbot Development, AI Model Development, Conversational AI, AI Development, AI Agents. Please come over chat and discuss your requirement in a detailed way. Thank You
$500 AUD dalam 7 hari
4.4
4.4

Hi there, I'm Kristopher Kramer from McKinney, Texas. I’ve worked on similar projects before, and as a senior full-stack and AI engineer, I have the proven experience needed to deliver this successfully, so I have strong experience in AI Agents, AI Chatbot Development, MySQL, Software Architecture, PHP, AI Development, Java, AI Model Development, Conversational AI and AI Consulting. I’m available to start right away and happy to discuss the project details anytime. Looking forward to speaking with you soon. Best regards, Kristopher Kramer
$500 AUD dalam 7 hari
4.8
4.8

Hi there! You are building an AI customer support agent and the real challenge is delivering accurate first-line responses while ensuring smooth human escalation — that is exactly where most projects struggle. I recently deployed a GPT-based conversational AI for a service platform, integrating it with live chat and WhatsApp, which reduced first-line response time by 60% while keeping user data secure. By combining intelligent data handling with a no-code dashboard, updates and monitoring became effortless for the client. I will design and deploy your AI support agent, connect it to your website chat, configure escalation flows, and set up a secure dashboard so your team can monitor interactions and update responses without coding. Check our work: https://www.freelancer.com/u/ayesha86664 Do you want the AI to learn continuously from each conversation or only update knowledge manually through the dashboard? I am ready to start — just say the word. Best Regards, Ayesha
$420 AUD dalam 5 hari
4.3
4.3

Hello, I’ve carefully reviewed your project Indian AI Customer Support Agent and it’s something I can confidently handle. I’m a professional developer with strong experience in MySQL, AI Chatbot Development, Java, AI Consulting, Software Architecture, AI Model Development, PHP, Conversational AI, AI Development and AI Agents, delivering reliable and high-quality solutions with clean code and efficient performance. I ensure every project is handled with attention to detail and a results-driven approach to meet your expectations. If you’ve shared any files or details, I’ll review them and provide quick feedback. Let’s connect and get started right away you can also check my profile reviews for similar work. Regards, Mahad Sheikh
$250 AUD dalam 5 hari
3.9
3.9

I have successfully developed AI agents for social media management (Meta/Facebook), customer support, lead generation, and appointment booking—all powered by n8n and integrated seamlessly with existing business systems. My expertise lies in designing end-to-end automation workflows that combine n8n orchestration with advanced AI models such as OpenAI GPT-4, Claude,Vapi, LLaMA, and other state-of-the-art LLMs, enabling intelligent, context-aware, and scalable business solutions. Sure, I can handle your project on developing an AI Customer Support Agent. Kindly please connect in chat to discuss. I specialize in: • n8n Workflow Development: API integrations, webhook automation, multi-step workflows, and data transformations. • AI Agent Design: Conversational models, NLP/NLU pipelines, prompt engineering, and fine-tuning for domain-specific tasks. • Cross-Platform Integration: Social media APIs (Meta/Facebook, Instagram, LinkedIn), CRM systems, email marketing platforms, and custom backend systems. • Automation Infrastructure: Self-hosted n8n on Docker/VPS, cloud deployments, API authentication (OAuth, tokens), and data security best practices. • Advanced Use Cases: Intelligent lead qualification, AI-driven customer engagement, automated scheduling, and content generation pipelines. Whether it’s creating a fully automated sales funnel, AI-powered content research tool, or real-time customer support agent.
$750 AUD dalam 15 hari
4.6
4.6

Hello, I’ve reviewed your requirement and can build a reliable, scalable AI customer support agent tailored to your business needs. With 9+ years of experience in AI, NLP, and chatbot development, I’ve implemented conversational systems that significantly reduce support load while maintaining high accuracy and user satisfaction. <<---I understand you need:---> AI agent to handle first-line customer queries conversationally Integration with website live chat (future: WhatsApp, APIs) Smart escalation to human agents for complex queries Admin dashboard for monitoring, analytics, and knowledge updates Secure data handling aligned with Indian compliance standards <<--My approach would be:-->> Use GPT-based models with LangChain for contextual, accurate responses Implement RAG (Retrieval-Augmented Generation) for domain-specific knowledge Backend with Python (FastAPI) + vector DB (FAISS/Chroma) Live chat integration via widget/API; WhatsApp via official Business API Admin dashboard (Streamlit or React) for logs, retraining, and metrics Smart fallback + escalation logic based on confidence thresholds <<----Relevant Experience:---->> Built AI support bots reducing response time by 60% Deployed chat systems with 85–90% query resolution accuracy Integrated multi-channel support (web + messaging platforms) LET’S BUILD AN INTELLIGENT SUPPORT AGENT THAT WORKS 24/7 AND SCALES WITH YOUR BUSINESS. Looking forward to discussing this further. Thanks!
$250 AUD dalam 7 hari
4.3
4.3

Hello, I understand your need for an AI-driven customer support agent based in India to automate first-line query handling and provide accurate responses to users. The key objectives include building or configuring an AI model to understand common customer questions, integrating it with existing support channels, setting up a monitoring dashboard, and ensuring data security and compliance with Indian regulations. With my experience in designing and implementing conversational AI for customer support, I have successfully utilized tools like Dialogflow, Rasa, and GPT-based solutions. I have a proven track record of improving response accuracy, reducing average handling time, and enabling seamless escalation for complex queries. My approach involves leveraging a robust tech stack and adhering to a structured timeline for efficient deployment. I am ready to discuss further to clarify the scope, timeline, and expectations. Looking forward to the opportunity to collaborate on this project. Best regards, Justin
$500 AUD dalam 7 hari
3.8
3.8

Hi there, I’m excited about the opportunity to work on Indian AI Customer Support Agent and believe my skills and experience make me a strong fit for this project. I fully understand your goals and the direction of this project. My focus will be on accuracy, quality, and efficiency throughout the process. I am committed to delivering an outcome that meets and exceeds your expectations. I am a Senior Software Engineer with over five years of experience in PHP, Java, MySQL, Software Architecture. I’ve successfully delivered projects that required aligning technical solutions with specific role and skill requirements. My background allows me to combine strong engineering expertise with precise skill evaluation. Before we proceed, I’d like to clarify a few points. Please feel free to message me in the chat so we can go over them together. Talk soon, Dax Manning
$600 AUD dalam 7 hari
3.8
3.8

Hi there. What support channels and knowledge sources are already in place, website chat only for now, or CRM, email, and internal docs too? How do you want escalation handled, simple human handoff after low-confidence replies, or rule-based routing by topic, urgency, and customer type? This is a strong use case for an AI support layer, and the best result will come from a controlled system, not just a chatbot. Best approach is to build a secure support agent with retrieval from your knowledge base, confidence-based fallback, and a simple dashboard for updates, monitoring, and handoff. Built AI support and workflow systems where fast answers, clean escalation, and reliable tracking were critical. A similar challenge was reducing repetitive support load without giving users vague or risky replies. Solved it by combining LLM responses with structured knowledge retrieval, human escalation rules, and conversation logging. That improved response time, answer quality, and support efficiency. Senior software engineer with strong experience in AI systems, backend architecture, web products, and scalable integrations, plus 3 years as senior security auditor on Immunefi. Ready to start immediately and build a practical, secure solution. Best, Ivan
$700 AUD dalam 7 hari
3.9
3.9

As an experienced software engineer based in Australia, I've spent a considerable amount of time designing and developing AI-based solutions that cater to productive customer support experiences. My expertise not just lies in building innovative support systems, but also ensuring compliance with various privacy regulations akin to what's required for this Indian-based project. Key focus areas include: 1. Conversational AI: I'm well-versed in using Dialogflow, Rasa, LangChain, GPT-based solutions, etc. -- the very tools/system you've mentioned as preferred. This familiarity helps me quickly build or configure an AI model that can ably understand common customer questions and ensures accurate, prompt responses. 2. Integration savvy: Leveraging my proficiency in API integration, I can smoothly integrate the AI support agent into your existing channels like website live chat (WhatsApp in future). And of course - the integration will be in accordance with data security measures. In conclusion, by choosing me for the job not only will you secure a solution-driven freelancer who's deeply committed to delivering quality work within your preferred timeline but also someone who genuinely understands the complexities of integrating AI into real business use cases and ensures it works reliably.
$750 AUD dalam 3 hari
5.4
5.4

Dear Sir, I am thrilled to bid your project. Your requirement is clear, and I understand the goal is to build a reliable AI support agent that handles first-line queries accurately while escalating complex cases smoothly. I have experience building conversational AI systems using LLM-based workflows, integrating them into web chat environments, and designing escalation logic with monitoring dashboards. For your system, I would combine a GPT-based or open-source model with a structured knowledge layer, integrate it into your website chat first, and design a clean dashboard for tracking conversations, updating responses, and measuring performance. The architecture would support future channels like WhatsApp and include secure data handling aligned with Indian compliance requirements. My focus is practical accuracy, fast response times, and a system your team can manage without technical overhead. I’d like to go over a key point: Do you already have a structured knowledge base (FAQs, documents, past tickets), or should part of the build include creating and organizing that data for the AI to perform effectively? I can deliver a scalable, maintainable AI support system with clear setup and ongoing usability. Sincerely, Adison.
$500 AUD dalam 7 hari
3.8
3.8

Hi there, Strong alignment with this project comes from building AI-powered customer support systems with RAG pipelines, multi-channel integrations, and escalation workflows. Clear understanding of creating an AI agent that handles queries, integrates with web chat and WhatsApp, and routes complex cases to human support seamlessly. Hands-on expertise with LangChain, GPT-based models, and dashboard systems ensures accurate responses, easy knowledge updates, and performance tracking. Risk is minimized through controlled responses, fallback logic, secure data handling, and compliance-ready architecture for Indian regulations. Available to start immediately—happy to outline stack, timeline (~1–2 weeks MVP), and similar chatbot implementations. Recent work: https://www.freelancer.com/u/chiragardeshna Regards Chirag
$250 AUD dalam 7 hari
4.2
4.2

Sydney, Australia
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