
Closed
Posted
1. PROJECT OVERVIEW & SCOPE The Goal is to engineer a custom, proprietary Omnichannel Real Estate CRM & AI Marketing Automation Platform from scratch. The system will unify marketing and sales leads from all major digital touchpoints, automate communication via RAG-driven Conversational AI, feature built-in Voice over Wi-Fi (VoWiFi), provide executive analytics, and host an external B2B Broker Portal. ________________________________________ 2. CORE FUNCTIONAL REQUIREMENTS 2.1 Unified Communications & Customer 360° CRM • Omnichannel Data Ingestion: Real-time data and message ingestion from: o Two (2) Corporate Websites o Messaging Channels: LINE OA, WhatsApp Business API, Telegram o Paid & Organic Social: TikTok, Instagram, Facebook Ads, Google SEO, Google My Business • Smart Routing Engine: Matrix-based lead assignment. Dynamically route leads to internal agents based on language proficiency or inquiry type. Include an automated, time-based escalation protocol: if an assigned agent fails to respond within a set window, the lead auto-forwards to the next available team member. • Role-Based Access Control (RBAC): Distinct permissions, feature access, and dashboard views for Sales Agents, Managers, and Executives. • VoWiFi Integration: Native Voice over Wi-Fi capabilities for crisp, browser-based calling, native call logging, and automatic call recording mapped directly to the customer's chronological timeline. • Database Essentials: Automated data deduplication, visual drag-and-drop sales pipelines, robust deal/task management, and push notifications/reminders. 2.2 Embedded Marketing & Conversational AI Software • Market Research & Competitor AI: Automated scraping and analyzer engine that monitors direct real estate competitors, analyzes our active online footprints, and generates strategic recommendations. • Content Generation & Hyper-Personalization: Embedded Gen-AI tools to generate/optimize ad copy and dynamically deliver tailored property recommendations based on user browsing behavior. • Marketing Workflow Automation: Zero-manual-intervention systems for target audience segmentation, automated email/message scheduling, ad bidding optimizations, and continuous A/B testing. • Conversational Customer AI: Custom RAG-based AI agents deployed across LINE, WhatsApp, Web, and Phone to automatically handle 50-100 daily inquiries regarding project layouts, prices, and unit availability. 2.3 Executive Reporting & Analytics Suite • Real-time Dashboards: Absolute visibility into daily activities broken down by individual member, team, and organizational role. • Cross-Functional Tracking: Unified reporting across online marketing performance, paid ad spend/ROI, organic sales pipelines, and customer support metrics. 2.4 B2B Broker & External Agent Portal • External Commission Tracking: Digital dashboard to manage commission tiers, visual payout structures, and status updates for third-party agencies and independent brokers. • Shared Collateral Vault: A central, secure hub for external brokers to download authorized project brochures, floor plans, high-res renderings, and up-to-date pricing lists. ________________________________________ 3. TECHNICAL ARCHITECTURE & COMPLIANCE • Thailand PDPA Compliance: Strict adherence to the Thailand Personal Data Protection Act. Mandatory features include explicit consent logging, secure data encryption at rest and in transit, automated data retention/purging workflows, and an instant "Right to be Forgotten" protocol. • Hybrid Deployment Infrastructure: Core application layers, web entry points, and AI APIs can utilize secure cloud instances (e.g., AWS/GCP Singapore or Thailand regions). However, all sensitive customer databases, call recordings, and PII (Personally Identifiable Information) must be hosted locally on our on-premise servers via secure, private tunneling. • API-First Extensibility: The platform must expose clean, securely documented REST/GraphQL APIs (hooks) allowing internal legacy software and approved third-party applications to connect seamlessly. ________________________________________ 4. INTELLECTUAL PROPERTY & OWNERSHIP • 100% Full IP Transfer: Upon completion, 100% of all intellectual property, custom source code, algorithms, UI/UX designs, data models, and deployment configurations will belong exclusively to our company. White-labeling or building custom wrappers on top of existing commercial CRMs (e.g., HubSpot, Zoho) is strictly prohibited. ________________________________________ 5. Conversational Customer AI (RAG-Driven) • Retrieval-Augmented Generation (RAG): The LLM must connect directly to your local database of project layouts, pricing lists, and real-time unit availability. This prevents "hallucinations" when answering customer questions. • Omnichannel Deployment: A single unified LLM backend must handle 50-100 daily incoming inquiries seamlessly across LINE OA, WhatsApp Business API, and your corporate websites. • Intent Recognition & Escalation: The model must detect when a lead is highly qualified or frustrated, immediately handing the conversation over to a human agent via your smart routing matrix. Embedded Marketing & Content Generation AI • Hyper-Personalized Recommendation Engine: An LLM module that analyzes a customer’s website browsing history and automatically writes tailored property pitch summaries matching their exact behavioral profile. • Ad Copy Optimization: Integrated Gen-AI tools built directly into your sales agent dashboard to instantly generate and optimize ad copy for TikTok, Instagram, and Facebook Ads. Market Research & Competitor Intelligence AI • Scraping & Synthesizing Engine: An autonomous LLM agent tasked with monitoring direct real estate competitors by scraping their public online footprints. • Strategic Recommender: The model must process competitor pricing and promotion data to automatically generate strategic marketing suggestions for your executives. Technical Architecture & Data Constraints for the LLMs • Hybrid Deployment Data Privacy: Because your system must strictly comply with Thailand's PDPA, the LLM APIs can sit on regional cloud servers (e.g., AWS Singapore), but they must access PII and sensitive data through secure private tunneling to your on-premise infrastructure. No customer PII can be used to train public open-source models. 6. URGENT PHASED DEVELOPMENT CLAUSE This project is a high-priority, urgent initiative. To accelerate time-to-market and mitigate deployment risks, development teams must structure their proposals into logical, independent delivery phases.
Project ID: 40597549
29 proposals
Remote project
Active 4 hours ago
Set your budget and timeframe
Get paid for your work
Outline your proposal
It's free to sign up and bid on jobs
29 freelancers are bidding on average ₹967 INR/hour for this job

Building a system this ambitious as a proprietary, ground-up platform means the architecture decisions in week one will define everything. The RAG pipeline alone, connecting an LLM to live unit availability while keeping PII routed through on-prem tunneling under PDPA, needs careful orchestration before a single UI component gets built. I've built CRM dashboards with role-based views, real-time chat integrations across WhatsApp and LINE, and AI-driven automation layers. I'll map out the phased delivery starting with the data model and API layer, then the omnichannel ingestion engine, then the RAG conversational AI with escalation logic. One thing worth flagging early: for the VoWiFi piece, WebRTC with a self-hosted SIP gateway gives you full call recording ownership without third-party data exposure, which matters a lot for PDPA compliance. Best regards, Shayan
₹925 INR in 40 days
3.8
3.8

Hi, I can support the phased development of your proprietary omnichannel Real Estate AI-CRM and B2B Broker Portal, starting with a practical MVP architecture and scaling toward the full platform. The best solution is to break the project into independent phases: CRM core, omnichannel lead ingestion, smart routing/RBAC, RAG-based conversational AI, broker portal, analytics dashboards, compliance workflows, and hybrid deployment with sensitive PII kept on-premise. I’m comfortable with CRM development, REST/GraphQL APIs, database design, AI chatbot workflows, RAG pipelines, WhatsApp/Telegram/web integrations, lead routing, dashboards, automation, secure deployment, consent logging, audit trails, and role-based access control. Deliverables can include: * Custom CRM architecture * Customer 360 timeline * Lead ingestion from websites/channels * Smart routing and escalation * RBAC for agents/managers/executives * RAG AI assistant for project/pricing/unit queries * Broker portal and collateral vault * Commission tracking * Executive dashboards * PDPA-focused consent and retention logic * Hybrid cloud/on-premise deployment plan * API documentation * Source code and IP handover I’ll focus on clean phased delivery, secure architecture, maintainable code, and practical MVP milestones so your team can launch core value first and expand safely. Best regards Ankit
₹1,000 INR in 40 days
3.7
3.7

Hey! As an experienced Full Stack Developer with a clear inclination towards AI and automation, I am well-suited to engineer your custom proprietary Omnichannel Real Estate CRM and AI Marketing Automation Platform. My expertise lies in building efficient, high-performance web and mobile applications using modern web stacks such as MEAN and MERN. Additionally, I have hands-on experience in incorporating advanced technologies like n8n for workflow automation and chatbot development, which are essential elements of your project's scope. The abilities of this AI-powered solution to scrape competitor data, generate hyper-personalized content, automate email/scheduling tasks, and handle customer inquiries resonate well with my skill set. Lastly, what sets me apart is not just my technical know-how but my commitment to efficient communication-essential in delivering complex projects timely. With me on board, you will not only have a developer but someone keen on streamlining your business operations by reducing manual work while connecting multiple platforms through secure automated pipelines. Let's create scalable applications with intelligent automation systems together!
₹950 INR in 40 days
1.9
1.9

With my extensive background in developing AI-powered systems and working on CRM platforms, I am the perfect fit for your proprietary Omnichannel Real Estate AI-CRM & B2B Broker Portal. Having served more than 80 businesses globally, I've helped these organizations scale and automate their operations efficiently. My experience encompasses backend architecture, API development, third-party integrations as well as AI chatbot deployment - all salient features crucial for your project's success. In summary, by choosing me for this project you will have a seasoned professional leading the end-to-end development of your CRM platform. My portfolio encompasses all the required skills like Mobile app development (Flutter, Android iOS), API development and above all an efficient business automation ability that could prove highly beneficial in implementing features like lead routing, role-based access control and generation of executive analytics.
₹800 INR in 40 days
1.5
1.5

You need one backend that ingests every channel, answers with RAG grounded on your live listings/pricing (no hallucinations), and keeps PII on-prem for Thailand PDPA — that's exactly my lane. I've shipped production RAG voice+chat agents (GPT-4o + Pinecone) handling 500+ meeting-hours at 97% answer-alignment, with full audit logging + RBAC, plus an omnichannel lead chatbot that cut support tickets 40%. For yours, Phase 1: unified ingestion (websites + WhatsApp/LINE/Telegram) → Customer-360 in Postgres → RAG conversational agent across web/LINE/WhatsApp with intent-based human escalation → browser VoWiFi (WebRTC) with call logging. LLM APIs on AWS-SG, PII via private tunnel to your on-prem DB. Portfolio: https://www.freelancer.com/u/ZohaibSathio For Phase 1, is the smart-routing matrix keyed on language, inquiry-type, or both — and which channels are must-have first? — Zohaib, AI Engineer (Voice AI · Autonomous Agents · RAG)
₹900 INR in 40 days
1.6
1.6

I have extensive experience in QA automation, test framework design, and end-to-end testing using tools such as Selenium, Java, TestNG, REST Assured, and CI/CD pipelines. I can help deliver reliable, scalable, and high-quality solutions by understanding your requirements, maintaining clear communication, and ensuring timely delivery. My focus is on providing accurate results, comprehensive testing coverage, and long-term support for the project.
₹1,000 INR in 40 days
0.0
0.0

3x Certified Zoho Professional I am Saurav Mandal, a 3x Certified Zoho Professional with 4+ years of experience in the Zoho ecosystem, specializing in business process optimization, customization, and development. Core Competencies Zoho Consultancy API Integration Configuration & Customization App Development Data Migration Zoho Training Ongoing Support Expertise Across Zoho Platform Custom Modules Custom Fields Canvas Widgets Blueprints Schedules Workflows Validations Advanced Formula Deluge Scripting Security Controls Process Management Automations Data Administration General System Setup Channels Setup Portals Reports & Dashboards With strong hands-on experience across multiple Zoho applications, I focus on delivering scalable, efficient, and automation-driven solutions that align technology with business goals. Looking forward to collaborating and helping you get the best out of the Zoho ecosystem. Best Regards, Saurav Mandal
₹1,000 INR in 40 days
0.0
0.0

Hi, Your vision requires a scalable, enterprise-grade platform, and I can help build it from the ground up with a phased development approach to accelerate delivery while maintaining quality. The solution will be designed with a secure API-first architecture, role-based access, omnichannel CRM, AI-powered automation, executive dashboards, and a dedicated broker portal, while ensuring full ownership of the source code and intellectual property. The platform will be developed with security, performance, and Thailand PDPA compliance at its core, including encrypted data handling, consent management, audit trails, and hybrid cloud/on-premise deployment. The AI layer will support RAG-based conversational agents, marketing automation, intelligent lead routing, and executive analytics, all integrated into a unified ecosystem. I will provide a detailed development roadmap with clear milestones, regular progress updates, comprehensive documentation, and deployment support. I am ready to discuss the architecture, development phases, and timeline to begin this project immediately.
₹1,150 INR in 40 days
0.0
0.0

Hi, Your vision for a custom Omnichannel Real Estate CRM & AI Marketing Automation Platform is ambitious, and I'd be excited to help build it from the ground up. I have experience developing scalable full-stack applications with AI integration, CRM workflows, API-first architecture, and enterprise-grade security. I'll develop a proprietary platform with a Customer 360° CRM, omnichannel integrations (WhatsApp, LINE OA, Telegram, websites, social platforms), intelligent lead routing, RBAC, VoWiFi-ready architecture, and advanced sales pipeline management. The AI layer will include RAG-powered conversational agents, personalized property recommendations, AI content generation, competitor intelligence, and marketing automation, all designed with Thailand PDPA compliance in mind. The system will feature executive analytics, a secure B2B broker portal, REST/GraphQL APIs, hybrid cloud/on-premise deployment, encrypted data handling, and complete source code ownership. To accelerate delivery and reduce risk, I'll structure development into independent phases with clear milestones, regular progress updates, and continuous testing. The final solution will be scalable, secure, well-documented, and built exclusively for your organization—without relying on commercial CRM platforms or white-label solutions. I'm available to discuss the architecture, phased roadmap, timeline, and implementation strategy in detail. I look forward to collaborating on this exciting project. Abhishek
₹1,000 INR in 40 days
0.0
0.0

When it comes to conversational AI, having a system that accurately answers questions about unit pricing or availability is essential — a common struggle for many teams. I’ve faced this challenge head-on. I created SupportIQ, a multi-tenant AI support platform that utilizes hybrid retrieval methods (like SPLADE and dense vectors on Qdrant) to ensure every answer is based on real-time data, not guesswork. With features like semantic caching, we can reduce inference costs by 40-60%, which is crucial given your expectation of 50-100 inquiries daily across LINE, WhatsApp, and the web. I also have experience in Market Intelligence, though it's newer for me. I suggest starting with a small proof-of-concept for this area to validate the approach before committing to a larger budget. For this project, I’d prefer to focus on the initial phase that I can fully own, including your Conversational AI needs and the Market Intelligence engine, both designed for effective human escalation and competitor monitoring. Additionally, I'm familiar with Presidio-based PII redaction, so handling your PDPA and on-prem requirements won’t be an issue. I can work independently or alongside your CRM/telephony team, ensuring clean API handoffs that align with your API-first approach. Would you like to discuss how you're planning to sequence the phases?
₹1,000 INR in 40 days
0.0
0.0

e can build a custom Omnichannel Real Estate CRM & AI Marketing Automation Platform from the ground up with 100% source code ownership and no reliance on third-party CRM platforms. The system will unify leads from websites, LINE OA, WhatsApp Business API, Telegram, social media, and Google services into a centralized Customer 360° CRM with intelligent lead routing, automated escalation, RBAC, sales pipelines, VoWiFi integration, task management, and executive dashboards. The platform will feature a RAG-powered AI assistant connected to your property database, pricing, layouts, and live inventory to deliver accurate responses across web, LINE, WhatsApp, and phone while automatically escalating qualified leads to human agents. We'll also develop AI-powered property recommendations, ad copy generation, competitor intelligence, audience segmentation, and marketing automation. Additional modules include a secure Broker Portal with commission tracking, document management, and real-time analytics for sales, marketing, and customer support. The solution will use a scalable microservices architecture with secure REST/GraphQL APIs, Docker, cloud + on-premise deployment, and full Thailand PDPA compliance, including encryption, audit logs, consent management, retention policies, and Right-to-be-Forgotten workflows. We'll deliver the project in phased milestones for faster deployment, along with complete source code, documentation, CI/CD, deployment support, and full IP transfer.
₹1,100 INR in 40 days
0.0
0.0

Oodlabari, India
Member since May 15, 2026
min ₹2500 INR / hour
₹750-1250 INR / hour
$250-750 USD
$30-250 CAD
$250-750 USD
₹12500-37500 INR
₹600-1500 INR
₹400-750 INR / hour
₹400-750 INR / hour
₹12500-37500 INR
$250-750 USD
₹750-1250 INR / hour
$10-30 USD
₹12500-37500 INR
$25-50 USD / hour
$30-250 USD
$250-1500 USD
₹12500-37500 INR
₹500-5000 INR / hour
₹12500-37500 INR
₹750-1250 INR / hour