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I need an AI-driven chat widget embedded into my SaaS platform that can greet visitors, field routine questions, and then, on explicit customer request, hand the conversation over to a live agent. The core focus is customer support, not sales or technical troubleshooting. Here’s what I’m after: • Smart dialog flow that recognises intent, answers simple queries, and clearly offers a “talk to a human” option. • Seamless, real-time handover the moment a user selects that option, with full conversation history passed to the agent. • Lightweight front-end widget that drops into my existing app with a single JavaScript snippet and can be styled to match our branding. • Back-end logic (Node, Python, or similar) wired to an LLM or NLP service of your choice, plus a webhook/API endpoint for the live-agent system I already use. • Admin dashboard or config file where I can tweak canned responses and view basic transcript logs. • Installation guide and brief documentation so my dev team can maintain it going forward. Acceptance criteria: widget loads inside the SaaS app without performance hit, answers at least 80 % of a supplied FAQ set in testing, and hands off instantly (≤2 s) when a user clicks “speak to a human.” If you’ve built AI support bots with human handover before, especially using Dialogflow, Rasa, or an OpenAI stack, I’d love to see an example.
Project ID: 40409744
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104 freelancers are bidding on average $40 USD for this job

Hello, As an experienced developer with diverse technical skills that include JavaScript and PHP, I assure you that I can build the perfect AI-driven chat widget for your platform. Not only do we promise a lightweight front-end widget that will blend seamlessly into your SaaS app without compromising performance, but our team is adept at customizing designs to match branding which means your aesthetic requirements are taken care of. In addition, we have significant experience in developing and designing websites using the latest technologies and utilizing APIs to facilitate handovers such as the one you're looking for. Seamless handover is crucial to attaining optimal user experience, which is our paramount concern during any development project. Moreover, our team provides long term application support, including essential installation guides and comprehensive documentation so your internal developers can maintain and modify the system independently in the future, ensuring lasting value. Let's not forget the 'WOW' factor we add to every project, a commitment that ensures we consistently exceed client expectations. So, don't hold back on those dreams for your platform; let us deliver the 'miracle' of enhancing your user experience! Thanks!
$30 USD in 1 day
8.6
8.6

Hello, This is exactly the kind of AI support system I’ve built before—an intelligent chat widget with smooth human handover and minimal impact on app performance. I understand your priority is reliable customer support (not sales bots), with fast escalation and clean integration into your SaaS. Relevant Experience: AI chatbots with human handover flows OpenAI / NLP-based support systems API integrations with live chat platforms Lightweight embeddable widgets If you can share your FAQ set and live-agent API details, I can quickly outline the exact flow before starting. Ready to begin immediately. Best regards, RAHEEL
$20 USD in 7 days
8.0
8.0

Dear I am excited to submit my proposal to integrate an AI-driven support chat widget into your SaaS platform. I specialize in building intelligent, lightweight chat solutions with smooth human handover, designed to improve customer experience without impacting app performance. Why Choose Me: Experienced with AI chatbots, NLP, and SaaS integrations. Built multiple support bots with human handover capabilities using OpenAI, Rasa, and Dialogflow. Focused on performance, reliability, and user experience. Deliver clean, maintainable, and well-documented code. I can deliver a lightweight, responsive, and intelligent chat widget that handles routine queries efficiently while ensuring a seamless handoff to human agents. Best regards, ADEEL
$20 USD in 7 days
8.0
8.0

Hello, I see you need an AI chat widget integrated into your SaaS platform to handle visitor interactions seamlessly. The hidden challenge is ensuring smooth, real-time communication without slowing down your app. We excel in Laravel, React.js, and embedding AI features for responsive user experiences. You can check samples from our work at https://www.freelancer.com/u/eliaa. Let's discuss how we can build this right for you.
$30 USD in 7 days
6.9
6.9

Hi! My name is Marjan and I'm here to offer you my services as a skilled applicant with over a decade of experience working on Freelancer.com. l believe I am the best fit candidate for this project due to my extensive experience; I would like to have a discussion to get to know that we both are on the same page. Once the scope will be locked, I will start working on it right away.
$200 USD in 7 days
6.6
6.6

Hello Dear! Greetings from Toriqul Global Solutions! We are pleased to introduce our company as a reliable and experienced provider of Web Design & Development services. Founded and led by Engineer Toriqul Islam, a B.Sc. graduate in Computer Science & Engineering from Rajshahi University of Engineering & Technology (RUET), our team brings over 10 years of industry experience. At Toriqul Global Solutions, we specialize in building modern, user-friendly, and high-performance websites that help businesses grow and stand out in the digital world. Our design approach focuses on simplicity, elegance, and functionality to ensure maximum user engagement. Technologies We Use: Custom Websites Development Using ======>Full Stack Development. 1. HTML5 2. CSS3 3. Bootstrap4 4. jQuery 5. JavaScript 6. Angular JS 7. React JS 8. Node JS 9. WordPress 10. PHP 11. Ruby on Rails 12. MYSQL 13. Laravel 14. .Net 15. CodeIgniter 16. React Native 17. SQL / MySQL 18. Mobile app development 19. Python 20. MongoDB What you'll get? • Fully Responsive Website on All Devices • Reusable Components • Quick response • Clean, tested and documented code • Completely met deadlines and requirements • Clear communication We would be honored to discuss your project requirements and help bring your ideas to life. Thank you for your time and consideration. Warm Regards, Toriqul Global Solutions
$20 USD in 4 days
6.1
6.1

As an adept Full Stack Developer, I bring over 6 years of professional expertise to the table; experience that includes creating solutions to drive results and add value, just like your project requires. My skills in React JS and Node.js are particularly salient as they align seamlessly with your requirements for a lightweight front-end widget that can be smoothly embedded into your existing SaaS platform using a single JavaScript snippet. Moreover, my proficiency in PHP forms a strong foundation for the wiring of back-end logic. Your project description highlights the importance of having an AI-enhanced system that can equivalently entertain customer queries before handing over conveniently to a live agent when required. What sets me apart in this pursuit is my skillfulness with Laravel; Lastly, allow me to demonstrate my accountability and attention-to-detail by noting some characteristics of our work together if hired: timely bug fixes, ongoing support, and reliable post-launch maintenance and support. These elements underscore not only my commitment to your immediate needs but also my proactivity in ensuring long-term viability for whatever project we navigate together. Experience combined with a clear understanding of your project's scope make me the perfect choice for executing this task. Let's connect soon and discuss how we can create an efficient and user-friendly AI Support Chatbox tailored to match your branding!
$10 USD in 1 day
6.1
6.1

نحن فريق تطوير متخصص في بناء حلول AI Chatbots بخبرة تتجاوز 10 سنوات في تطوير أنظمة دعم العملاء الذكية القابلة للتوسع. سنقوم بتطوير Chat Widget احترافي يندمج بسلاسة داخل منصتك عبر JavaScript snippet خفيف دون التأثير على الأداء، مع تجربة مستخدم سلسة تبدأ بردود ذكية على الأسئلة الشائعة وتنتقل فوراً إلى موظف حقيقي عند الطلب. ما سنقدمه: نظام ذكي لفهم نية المستخدم والإجابة على ≥80% من الأسئلة الشائعة خيار واضح وسريع “التحدث مع موظف” مع تحويل فوري (≤2 ثانية) نقل كامل لسجل المحادثة إلى فريق الدعم بدون فقدان السياق Backend مرن (Node أو Python) متصل بـ LLM متقدم تكامل API/Webhook مع نظام الدعم الحالي لديك لوحة تحكم بسيطة لتعديل الردود ومتابعة المحادثات نركز على السرعة، الدقة، وسهولة الاستخدام لضمان تجربة دعم احترافية لعملائك. نعمل كفريق متكامل (AI + Backend + Frontend) لضمان تنفيذ قوي وتسليم سريع مع توثيق واضح لفريقك التقني. جاهزون للبدء فوراً وبناء نظام ذكي يعزز تجربة الدعم في منصتك. ?
$20 USD in 7 days
6.8
6.8

Hello, I can build your AI support chat widget with smooth human handover for your SaaS platform. I will create a lightweight embeddable JavaScript widget that loads fast and matches your brand styling. The backend will use Node.js with an LLM integration to handle intent detection and FAQ responses. It will answer routine questions and always present a clear “talk to a human” option when needed. When the user requests it, the system will transfer the full conversation history to your live agent system in under 2 seconds. I will integrate webhook or API support depending on your current agent platform. An admin config panel will let you update canned responses and view chat transcripts. Performance will be optimized so it does not impact your SaaS load time. You will also receive installation guide and maintenance documentation. I have built similar AI support and handover systems and can share examples if needed.
$20 USD in 7 days
5.5
5.5

Hello, I’m a full-stack developer with experience building AI-powered support chat widgets using Node.js/Python backends and LLM integrations, including real-time handoff to human agents. I’ve built similar systems where the bot handles FAQs with intent recognition, then seamlessly transfers the conversation (with full history) to a live agent via webhook/API, keeping latency low and UX smooth. I can deliver a lightweight JS widget (embeddable via snippet), a clean backend service, and a simple admin/config layer for managing responses and viewing transcripts. Quick questions: which live-agent system are you currently using (so I can align the webhook/handover), and do you prefer a fully managed LLM API or a more controllable setup? Also, should the widget support multi-tenant branding if your SaaS has multiple clients? I can build a fast, reliable solution that meets your handover and performance targets. Best regards
$20 USD in 7 days
4.9
4.9

Hello, I am an expert with 15+ years of experience in the technical world, delivering simple to complex websites, e-commerce platforms, membership systems, and custom portals. I always provide clear communication, continued support after delivery, and 100% client satisfaction. I specialize in Node.js development, creating secure, scalable, and high-performance backend systems with RESTful APIs, real-time applications, and database integration (MySQL, MongoDB, etc.). My focus is on building future-ready applications with clean and optimized code. If you are looking for a dedicated Node.js expert who delivers quality, innovation, and timely results, I’d be glad to work on your project.
$20 USD in 7 days
5.2
5.2

Drawing on my extensive 12+ years in web development, I possess the technical expertise and breadth of skills to deliver on your project's requirements. As a developer well-versed in the MERN stack, Ruby on Rails, and ASP.NET, I'm confident that I can successfully integrate an AI-driven chat widget into your existing SaaS platform. My strong suit lies in backend development, and I have previous experience building smart dialog flow systems in Python utilizing NLP services such as Dialogflow and OpenAI. Having worked extensively with AI frameworks like TensorFlow, PyTorch, Keras along with my solid skills in Node.js, JavaScript, PHP, and Python; I have honed my ability to create conversational AI solutions that not only understand user intent but provide seamless human handover when needed. In addition to the core requirements you've laid out, I can also offer an admin dashboard or config file for easy modification of canned responses as well as for viewing basic transcript logs. To ensure efficient knowledge transfer and ease of maintenance going forward, I always complete my projects with a comprehensive installation guide and thorough documentation for clear understanding. Trust me with your AI support chatbot integration and together we'll achieve a solution that meets 100% of your specific needs with zero performance compromise.
$20 USD in 1 day
4.6
4.6

Hello, We went through your project description and it seems like our team is a great fit for this job. I build and optimize fast, responsive websites that are designed to perform smoothly and convert visitors into leads or customers. Please come over chat and discuss your requirement in a detailed way. Best regards, Khadija Amin freelancer.com/u/khadijaamin9
$16 USD in 3 days
4.2
4.2

I can design and integrate an AI-driven support chat widget directly into your SaaS platform that feels native, responsive, and reliable. The chatbox will greet visitors, handle routine questions, and pass complex issues to your team without disrupting the user experience. I’ve implemented similar AI support flows for SaaS products, connecting chat widgets to knowledge bases, FAQs, and ticketing systems. This includes training models on product-specific content to give accurate, context-aware responses that reduce support load. My approach would be to map core user journeys, connect the widget to your existing data (docs, help center, CRM if needed), define escalation rules, and then test thoroughly in staging before production rollout. I would love to chat more about your project! Regards
$20 USD in 7 days
4.7
4.7

With over 5 years of experience in full stack development, AI integration, automation, and database scripting, I am uniquely positioned to deliver the AI Support Chatbox Integration project you have outlined. Not only do I possess extensive knowledge of core chatbot technologies like Dialogflow, Rasa and OpenAI, but also have a strong grasp of Node.js, Python and other backend languages that allow me to design seamless LLM or NLP integrations for your SaaS platform. Moreover, thanks to my work with the likes of n8n workflow automation and WhatsApp/Telegram bot development, I understand the pivotal role of 'human handover' in such applications. I will ensure that the chat widget smoothly transfers all essential user data to your live-agent system within 2 seconds as required. Furthermore, my experience and proficiency in front-end styling (React.js/Angular/Vue.js) guarantee a widget that not only aligns perfectly with your branding guidelines, but also carries no performance hit. To aid you in future maintenance, I'll also provide an installation guide along with comprehensive documentation. My focus on delivering intelligent and robust solutions would enable your SaaS app to achieve at least 80% success rate in answering your FAQ set during the testing phase. By choosing me for this project, you can be confident that you are hiring not just a developer who can deliver an intelligent chatbot solution but a partner who is dedicated to your project's success.
$50 USD in 1 day
3.9
3.9

I am excited to apply for the AI-driven chat widget development project for your SaaS platform. With experience in building conversational AI systems using Dialogflow, Rasa, and OpenAI, I am confident in delivering a solution that meets your needs. I specialize in developing intelligent chatbots that recognize user intent, answer routine queries, and seamlessly hand over conversations to live agents. I have successfully implemented real-time handover systems, ensuring that full conversation history is transferred instantly to the agent. I will build a lightweight, customizable front-end widget that integrates easily with your existing app. On the back-end, I will ensure smooth integration with your live-agent system via webhooks or APIs. Additionally, I will provide an admin dashboard or config file for you to adjust responses and monitor chat logs. With my experience in back-end development (Node.js/Python) and AI chatbot integration, I will ensure the widget performs well, answers at least 80% of FAQ queries, and hands over to a human agent in under 2 seconds. I look forward to the opportunity to discuss this project further.
$320 USD in 7 days
4.1
4.1

Hi, I am a Full Stack Engineer specializing in autonomous agent architectures and vertical AI. I can build this lightweight widget for your SaaS with a focus on state-preserved handovers and zero performance lag. My Approach to your Requirements: • Frontend: A vanilla JS/Preact custom widget to ensure the "single snippet" installation is lightweight and doesn't bloat your app's main thread. • Backend: Node.js/Fastify backend integrated with OpenAI (GPT mini) for intent recognition. I will implement a Redis-backed session manager to ensure that when the "speak to human" trigger fires, the full JSON transcript is pushed to your webhook in under 500ms. • The 80% FAQ Goal: I'll use a RAG (Retrieval-Augmented Generation) approach or a fine-tuned system prompt to ensure the AI stays strictly within your support parameters. Screening Answers: 1. Relevant Work: I recently built a Lead Intelligence Agent that handles intent parsing and automated routing via n8n and LangChain. 2. Tech Stack: I recommend an OpenAI + Node.js stack for the fastest deployment and highest accuracy for support routine queries. 3. Human Handover: I have experience building "Safe-State" monitors that handle real-time handoffs between automated processes and manual overrides. I can deliver the prototype, documentation, and handover logic within 3 days. Are you available for a quick chat to discuss which live-agent system you are currently using? Thank you
$30 USD in 3 days
4.2
4.2

Hey , I just finished reading the job description and I see you are looking for someone experienced in API Integration, AI Chatbot Development, Node.js, Python, NLP, JavaScript, AI Development and PHP. This is something I can do. Please review my profile to confirm that I have great experience working with these tech stacks. While I have few questions: 1. These are all the requirements? If not, Please share more detailed requirements. 2. Do you currently have anything done for the job or it has to be done from scratch? 3. What is the timeline to get this done? Why Choose Me? 1. I have done more than 250 major projects. 2. I have not received a single bad feedback since the last 5-6 years. 3. You will find 5 star feedback on the last 100+ major projects which shows my clients are happy with my work. Timings: 9am- 9pm Eastern Time (I work as a full time freelancer) I will share with you my recent work in the private chat due to privacy concerns! Please start the chat to discuss it further. Regards, Adil Yousuf
$10 USD in 3 days
4.2
4.2

Greetings! I am ready to start the project immediately and provide high-quality work. I have 8 years of professional experience in video editing and creation, and I have completed 350+ similar projects. You can check an example of one of those projects in my portfolio here: https://www.freelancer.com/u/Vsion2 I'm interested in discussing your project, If you have any questions or special requirements, please don’t hesitate to message me. I'd be pleased to have the chance to assist you further with your project Best Regards Alema Akter
$20 USD in 1 day
3.1
3.1

Hi,\n\nI’m Cindy Viorina, and I’m excited about the opportunity to integrate an AI-driven chat widget into your SaaS platform. I understand the importance of a seamless customer support experience and have extensive experience in developing AI support bots, particularly with tools like Dialogflow and OpenAI.\n\nTo address your requirements, my approach involves creating a smart dialog flow that can effectively recognize user intent and respond to routine inquiries. The widget will be designed lightweight so it can be embedded effortlessly with a single JavaScript snippet, ensuring a seamless integration. The back-end can leverage Node.js or Python, working in harmony with an NLP service to manage conversations and facilitate smooth handovers to live agents while retaining conversation history.\n\nI will provide an intuitive admin dashboard, allowing you to customize responses and access transcript logs. I'll also deliver comprehensive documentation for your development team to ensure ease of maintenance.\n\nI’m available for real-time communication in your time zone and can provide a demo within 12 hours of starting. What specific features do you envision for the admin dashboard?\n\nQ1: What specific features do you envision for the admin dashboard?\nQ2: Are there particular branding elements you want the widget to reflect?\nQ3: How do you plan to measure the success of the chat widget?\n\nThanks,\nCindy Viorina
$10 USD in 17 days
3.3
3.3

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