
Closed
Posted
Paid on delivery
I want to automate the way we converse with customers over WhatsApp so that every visitor receives fast, on-brand responses that move them toward a purchase. The primary focus is sales and marketing, yet the bot must also field FAQs, push real-time order-tracking updates, and de-escalate simple complaints before they ever reach a human agent. The same conversation flow has to work whether users reach us from our website or from our mobile app, so please plan for a single bot connected to both entry points through the official WhatsApp Business API (or an equivalent, policy-compliant gateway). Key deliverables • Fully scripted conversational flows for sales promotions, FAQ answers, order-status queries, and basic complaint resolution • Deployment and testing on both our web and mobile front ends, with clear hand-off to a live agent when needed • Simple dashboard or webhook callbacks so my team can review transcripts, update answers, and monitor performance Acceptance criteria • Bot responds in under two seconds per message and recognises at least 90 % of the intents listed above during testing • Seamless switch to a human agent on the same chat thread when a request is beyond scope • All code, flow charts, and setup documentation delivered and ready for us to maintain in-house If this sounds like a build you can handle, let me know what stack you prefer and a rough timeline for rollout.
Project ID: 40555436
45 proposals
Remote project
Active 3 hours ago
Set your budget and timeframe
Get paid for your work
Outline your proposal
It's free to sign up and bid on jobs
45 freelancers are bidding on average ₹7,318 INR for this job

Eagerly graceful approach to your WhatsApp Sales & Support Bot: we’ll design an end-to-end conversational system that stays on-brand, covers sales promotions, FAQs, order-tracking updates, and basic complaint de-escalation, then smoothly hands off to a human on the same thread. Scope included: • Scripted intent flows (sales/marketing, FAQs, tracking, complaints) with a single unified dialogue across website + mobile entry points via official WhatsApp Business API (or policy-compliant gateway) • Real-time order status via webhook integrations (your backend endpoints) and guardrails for fallbacks • Agent handoff rules (when beyond scope) with transcript preservation • Simple dashboard/webhook callbacks for monitoring, transcript review, and updating answers • Performance testing to target <2s responses and validate ≥90% intent recognition Deliverables: codebase, flow charts, and maintainable setup documentation. To place your exact question in-context, include Eagerly graceful question: Which backend systems/endpoints will power order tracking, and what exact handoff rules should trigger human takeover? where you’d like it inserted during review.
₹6,500 INR in 21 days
7.6
7.6

Hi, I can help with your "WhatsApp Sales & Support Bot" project. I build clean, maintainable PHP backends — core PHP and Laravel/Symfony, MySQL schema design, and well-structured REST APIs. For work involving php, python, software architecture, api, chat operation, ai chatbot development, customer service chatbot, conversational ai, chatbot integration, ai development, I pay close attention to validation, security, and readable code, delivering in small, testable milestones. I provide clean commits and clear documentation. Can we discuss the specifics before I firm up the timeline? ⭐ 5.0/5 from a recent client: "Very Professional and On time delivery of the project" Final timeline and cost will be confirmed in chat after a complete understanding and documentation of the project expectations in detail.
₹10,000 INR in 3 days
7.6
7.6

Hello, I can build a fast, intelligent, and policy-compliant W App chatbot that helps convert visitors into customers while providing instant support. The bot will handle sales conversations, answer FAQs, provide real-time order tracking, resolve common customer issues, and seamlessly transfer complex cases to a live agent without interrupting the chat. I recommend using the official WhatsApp Business API with a scalable backend such as Node.js or Python, integrated with your website and mobile app through a single conversation flow. The solution will include a management dashboard or webhook integration for reviewing chat transcripts, updating responses, monitoring performance, and maintaining the bot with ease. The chatbot will be optimized to deliver responses in under two seconds, accurately recognize customer intents, and provide a smooth, natural conversation experience. Every flow will be fully documented, including setup instructions, source code, conversation flowcharts, and deployment guidance, so your team can manage everything independently after delivery. I can discuss the best technology stack based on your existing system and provide a clear rollout plan with milestones. I'm ready to start immediately and would be happy to discuss your project in more detail. Regards, Usama K
₹4,000 INR in 3 days
5.0
5.0

As an experienced AI developer and product strategist, I am confident that I can create a WhatsApp Sales & Support Bot that meets all your requirements and more. Over the course of my career, I have designed and implemented advanced conversational AI solutions for customer support and engagement, including chatbots and voice agents which drive business growth. My comprehension of Natural Language Processing Systems would assure an impressive performance in terms of recognising intents. Additionally, my expertise extends to full-stack web application development, particularly PHP and Python. This grasp over multiple languages allows me to craft a robust architecture for your solution, ensuring seamless connectivity across platforms. Furthermore, I understand the importance of enabling my clients to maintain the system after rollout; you can count on me to deliver comprehensive code documentation alongside a simple dashboard or webhook callbacks for easy maintenance. Lastly, let's talk about my experience as CTO of an AI startup where I led intricate technical developments similar to what is required in this project. I developed scalable cloud-based systems with API integrations just as you desire and ensured efficient database design and management. Employing this extensive knowledge base in your project will deliver you an optimized system with faster response times and greater operational efficiency.
₹1,500 INR in 7 days
4.5
4.5

Hello, I can efficiently deliver a WhatsApp Sales & Support Bot tailored to your needs, automating customer conversations for sales, FAQs, order tracking, and complaint resolution. I’ll use the official WhatsApp Business API to ensure seamless integration with both your website and mobile app, providing a unified experience. My approach includes scripting conversational flows, deploying and testing across platforms, and creating a simple dashboard for transcript review and performance monitoring. With 5+ years of experience, I’ll ensure the bot meets your acceptance criteria, including sub-two-second response times and smooth handoffs to live agents. Let me know if you’d like to see samples of similar projects or discuss further. Thanks, Adegoke. M
₹7,500 INR in 3 days
4.3
4.3

Your project requires more than a basic chatbot because the main challenge is maintaining consistent conversations across web, mobile, sales, support, and live-agent escalation without losing context or response speed. I would implement this using the official WhatsApp Business API connected to a backend service responsible for conversation orchestration, FAQ handling, order-status queries, and escalation rules. The architecture would support both website and mobile app entry points through a single conversation engine. Suggested stack: - Backend: Kotlin/Spring Boot or Node.js - WhatsApp integration: Meta Cloud API or policy-compliant provider - Database: PostgreSQL or MongoDB for conversations and FAQs - Dashboard/Webhooks: lightweight admin panel plus webhook callbacks for monitoring and transcript review - Deployment: AWS or equivalent cloud environment The flow would include: - Sales and promotional conversations - FAQ intent recognition - Real-time order tracking integration - Complaint triage with escalation to human agents - Session persistence across channels - Logging, analytics, and maintainable documentation I can deliver the conversational flows, API integrations, deployment setup, testing, and handoff documentation so your team can maintain and extend the system internally.
₹12,500 INR in 14 days
3.8
3.8

Hi - I build WhatsApp bots on the official WhatsApp Business API, so this maps directly to your goal - one bot serving both your website and your app, driving sales and promo conversations, answering FAQs, pushing real time order tracking, and de escalating simple complaints before they reach a human agent. My approach - I script the core conversational flows in your brand voice, connect the WhatsApp Business API through a policy compliant gateway, wire order status to your backend or order source for live tracking, and add a clean human handoff for anything the bot should not handle. For this budget I would deliver a working milestone 1 MVP first - the sales and FAQ flow plus an order tracking lookup and handoff, fully testable - then we phase any extra flows from there, so you get something live and verifiable rather than a long promise. Two quick questions - 1, do you already have a WhatsApp Business API number or gateway such as Meta Cloud API, Twilio, or 360dialog, or should I recommend one, and 2, where does order status live so the bot can fetch it, an API, a sheet, or your store platform. I can start as soon as a milestone is funded. Thank you for considering my bid.
₹1,500 INR in 10 days
2.6
2.6

As a seasoned AI and Cloud Data Engineering Specialist, with a strong focus on delivering robust and efficient AI systems that yield tangible results, I am confident in my abilities to create an exceptional WhatsApp Sales & Support Bot for your business. My expansive skill set includes proficiency in Python as well as working with various AI frameworks, such as TensorFlow and PyTorch, crucial for developing powerful conversational AI models necessary for the project. My experience ranges across different industries which involved building complex—yet streamlined—web applications. What sets me apart is not just my technical skills, but also my ability to fuse them with a business-first mindset. My approach is to understand the specific needs of your company and its customers to harness AI's potential effectively. Additionally, I have extensive experience in streamlining ETL/ELT pipelines and deploying data lakes on AWS and Azure - useful in seamlessly incorporating real-time data into the bot's functioning. To streamline accessibility of the bot for you and your team, I'll provide a simple dashboard or appropriate webhooks for callback purposes enabling you to review and update conversations easily. Aiming to ensure complete hand-over, I'll deliver all code, flowcharts, and setup documentation ready for you to maintain internally after project completion.
₹9,000 INR in 10 days
2.7
2.7

Hello, We'd be happy to develop your WhatsApp Sales & Support Bot with AI-powered conversations, WhatsApp Cloud API integration, lead capture, automated replies, product catalog support, CRM integration, analytics, and a user-friendly admin panel. Our team has strong experience building AI chatbots and business automation solutions with scalable backend architecture. We're available to start immediately and would love to discuss your project requirements. Regards, Acute Tech Solutions
₹7,000 INR in 7 days
1.9
1.9

You need a WhatsApp bot that handles sales promotions, FAQs, order tracking, and basic complaint resolution — all under two seconds per response, connected to both your website and mobile app through a single WhatsApp Business API integration. At Marin Software I worked with LangChain and AI pipelines, and at Poundit I built Python backends with webhook integrations and API-driven automation, which covers the core architecture here. I'd build this with Python/FastAPI as the backend, connected to WhatsApp Business API via a compliant gateway (Twilio or 360dialog), with conversation flows structured as intent-matched handlers for sales, FAQ, order status (webhook-driven from your order system), and complaint triage. The human handoff triggers automatically when confidence drops below threshold or the user explicitly requests an agent, keeping the same chat thread. The monitoring dashboard exposes transcripts and intent logs via a simple web UI so your team can update answers and track performance without touching code. Flow charts and setup documentation delivered alongside the source. Do you already have a WhatsApp Business API account set up, or should I include that provisioning in the setup steps?
₹3,500 INR in 1 day
1.0
1.0

Hey there, I already have experience building AI chatbots and WhatsApp Business API integrations, and I'd be happy to share similar projects. I went through your requirements, and I'd love to build a smart WhatsApp chatbot that handles sales, FAQs, order tracking, and basic complaint resolution while seamlessly handing conversations over to a live agent when needed. I'll make sure it works across your website and mobile app, with an easy-to-manage dashboard and complete documentation. I'd love to discuss your project. Thanks, Rohit
₹7,000 INR in 7 days
1.0
1.0

Hi sir, I will build a production-ready AI-powered WhatsApp chatbot that automates your sales and customer support conversations while maintaining a consistent experience across your website and mobile app. The bot will handle sales inquiries, FAQs, real-time order tracking, basic complaint resolution, and seamlessly hand off conversations to a live agent whenever needed through the official WhatsApp Business API. I will implement fast, intelligent conversational flows, an easy-to-manage dashboard or webhook-based management system for reviewing transcripts and updating responses, and provide complete source code, flow documentation, and deployment instructions so your team can maintain the solution in-house. now, I will need 10-20 mins of your time to discuss the details, and I will start working on it immediately. Let's discuss it a bit more in chat and start working.
₹10,000 INR in 7 days
0.6
0.6

“I specialize in building WhatsApp AI automation systems that drive sales, handle support, and seamlessly escalate to human agents when needed.” I can develop your WhatsApp automation using the official WhatsApp Business API with a single intelligent bot connected to both your web and mobile entry points. It will handle sales conversations, FAQs, order tracking, and basic complaint resolution while maintaining a consistent brand tone across all channels. The system will include structured conversation flows, fast intent detection, real-time order status responses, and a smooth handover to live agents when required. I will also set up a simple dashboard or webhook system so your team can monitor chats, update responses, and track performance easily. Everything will be optimized for fast response time, high intent accuracy, and full maintainability with complete documentation and flow logic included. Regards, Rameen Ali
₹5,000 INR in 3 days
0.0
0.0

Automating your WhatsApp conversations for sales, marketing, and support, and ensuring a single flow works across both web and mobile, means standardizing customer interactions. The challenge isn't just automating responses, but ensuring the bot consistently delivers on-brand answers across sales, FAQs, and order updates, then cleanly passes complex issues to a human agent with full context. I'd build out the conversational flows for sales promotions, FAQs, order status, and basic complaints using the official WhatsApp Business API with TypeScript and Node.js. This includes setting up real-time order-tracking updates and the mechanism for agents to take over conversations directly within the same chat thread. For monitoring, I'll set up webhooks to capture transcripts and a simple admin interface for your team to review performance and update bot responses. I've built similar WhatsApp bots, including one that managed multi-language FAQ responses and enrollment sequences, reducing support workload and improving conversion by handling common queries and follow-ups automatically. My preferred stack for this is TypeScript with Node.js and the official WhatsApp Business API. One consideration: do you have existing scripts or knowledge base articles that we can use to define the initial bot responses, especially for the sales and FAQ sections?
₹7,600 INR in 8 days
0.0
0.0

I'll build your WhatsApp sales bot using Python for NLP intent recognition and Node.js/Express for the backend webhook service, integrating directly with WhatsApp Business API. I'll design multi-turn conversation flows for sales, FAQs, order tracking, and complaint handling, then deploy a lightweight admin dashboard where your team can review transcripts, update bot responses, and monitor performance metrics in real time. The bot will be tested across both web and mobile entry points with <2 second response times, automatic escalation rules to human agents on the same thread, and complete handoff documentation so you can maintain and iterate in-house. All code, flow diagrams, and deployment guides included.
₹1,515 INR in 7 days
0.0
0.0

Hi, I have extensive experience in Python and API integration, and I can build a robust, policy-compliant WhatsApp Sales & Support Bot for you. I am familiar with the WhatsApp Business API and can ensure a seamless experience across both your web and mobile platforms. My proposed approach: 1. Building the conversational flows using a reliable framework that ensures sub-2-second response times. 2. Integrating a webhook-based dashboard for your team to monitor performance and update FAQs. 3. Implementing a smart hand-off mechanism to a live agent whenever intent recognition falls below your threshold. I can deliver the complete source code and full documentation for in-house maintenance. Let's discuss the preferred stack (I recommend Python/FastAPI for speed) and a timeline for rollout. I am ready to start immediately. Best regards,
₹7,000 INR in 7 days
0.0
0.0

As a seasoned developer and digital strategist with over a decade of experience, I believe I'm uniquely positioned to tackle your project. I've got extensive coding experience in both front-end (React.js, Flutter) and back-end (PHP, Laravel) language frameworks – skills which directly align with your project requirements for WhatsApp API integration, from entrance points to the execution of dynamic conversational flows. Moreover, my work isn't limited to just development; I thrive on creating comprehensive solutions. In addition to building high-performance software and bots, I've also utilized my marketing expertise (including SEO optimization and social media campaigns) to leverage the potential of these tools for maximum growth. This holistic approach will undoubtedly prove vital in strategizing how your bot can nudge customers towards making purchases. Lastly, my work isn't done until you're fully satisfied and self-sufficient. Even after delivering the fully scripted conversational flows, dashboards for easy monitoring, all the code and setup documentation, I'll ensure that you and your team are trained with the necessary knowledge to maintain it in-house. Let's collaborate; together we can bring efficiency, growth, and scalability to your business.
₹12,000 INR in 7 days
0.0
0.0

Hi ? I am a new freelancer but I am very hard-working girl please give me a chance. I will never disappointed you and try to complete your project very carefully and soon. I hope you give me a chance to see my work. I am waiting for you please give me a one chance because I need work and want to become a parents support.
₹7,000 INR in 5 days
0.0
0.0

Hi there, I hope this message finds you well. I noticed your interest in developing a WhatsApp Sales & Support Bot. With 9 years of IT industry experience and a strong portfolio including projects like chat operation and AI chatbot development, I'm confident in my ability to bring your vision to life. My expertise in PHP, Python, Software Architecture, and API integration makes me uniquely qualified to build a robust bot capable of handling sales inquiries efficiently while providing exceptional customer support. The AI capabilities will ensure seamless interactions, enhancing user experience and boosting productivity. Let’s discuss how we can turn your idea into a reality. Looking forward to exploring this opportunity further. Best, [Your Name]
₹1,500 INR in 5 days
0.0
0.0

I've recently helped a client achieve a similar outcome in streamlining customer interactions through automated solutions. We can assist you in enhancing customer engagement on WhatsApp with fast, branded responses that drive conversions. Understanding your need for a versatile bot, we'll create scripted flows for sales, FAQs, order updates, and complaint handling. Our solution will seamlessly integrate with both your website and mobile app via the WhatsApp Business API for a cohesive user experience. We're committed to meeting your criteria for fast responses, seamless agent handoffs, and comprehensive documentation. Let's discuss your preferred stack and rollout timeline. Regards, Ezra.
₹1,500 INR in 7 days
0.0
0.0

Faridabad, India
Member since Feb 2, 2025
₹600-1500 INR
$140 USD
₹12500-37500 INR
$30-250 USD
$30-250 USD
₹600-1000 INR
₹600-1000 INR
$15-25 USD / hour
₹1500-12500 INR
$8-15 USD / hour
₹1500-12500 INR
$30-250 USD
₹1500-12500 INR
₹1500-12500 INR
₹12500-37500 INR
$10-30 USD
₹600-1500 INR
$30-250 USD
₹12500-37500 INR
£1500-3000 GBP
$10-30 USD