AI Voice Assistant for Medical Clinics

# AI Medical Receptionist – Project Requirements ## Objective Build an AI voice receptionist for medical clinics that answers incoming calls 24/7, books appointments, answers common questions, and transfers urgent calls to staff when needed. ## Features ### 1. AI Phone Receptionist * Answer incoming calls automatically. * Greet callers professionally. * Speak natural English with a human-like voice. * Handle multiple calls if possible. ### 2. Appointment Booking * Ask for the patient's name and phone number. * Show available appointment slots. * Book, reschedule, or cancel appointments. * Send SMS and email confirmations. ### 3. Clinic FAQ The AI should answer questions such as: * Clinic hours * Address * Parking * Insurance accepted * Consultation fees * Doctor availability * Services offered The clinic owner should be able to update these answers without changing code. ### 4. Call Transfer Transfer calls to a human receptionist if: * The caller requests a human. * The situation is urgent. * The AI cannot answer after two attempts. ### 5. Dashboard Create an admin panel where the clinic can: * View all appointments. * View call history. * Update FAQs. * Change business hours. * View basic usage statistics. ### 6. Notifications Send: * Appointment confirmations. * Appointment reminders. * Missed call alerts. * New booking notifications. ### 7. Security * Secure login for the clinic. * Encrypt stored patient information. * Store call logs safely. ### 8. Deployment Deploy the application so it can be used by multiple clinics with separate accounts. ## Deliverables * Complete source code. * Admin dashboard. * Installation guide. * Deployment documentation. * Three months of bug fixes after delivery. ## Preferred Technologies The freelancer may choose appropriate technologies, but the solution should be scalable and easy to maintain.

Project ID: 40560898