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Build production-grade AI phone booking assistant for taxi company in Ireland. Scope: inbound calls only, new airport/taxi bookings only. Architecture required: Twilio Voice + OpenAI Realtime API + Cloudflare Durable Objects/Workers + existing Wayszo quote and booking APIs. The assistant must answer customer calls, collect pickup, dropoff, date/time, passengers, luggage, and optional flight number. It must call our existing quote API, read the fare clearly, repeat all booking details, and create booking only after explicit customer confirmation. No AI-generated pricing or guessed bookings allowed. Must support Irish place names, noisy calls, retries, and clarification questions. If unsure, API fails, customer asks for human, or request is not a new booking, transfer to human/mobile. Must include duplicate booking prevention, timeout handling, call failure handling, and safe fallback. Must log call transcript, booking result, API errors, and escalation reason. Must support basic call recording/recording consent if enabled. Booking confirmation should trigger existing Wayszo SMS/WhatsApp confirmation flow if available. System must be tested with at least 50 realistic test calls before handover. Deliverables: working deployment, source code, Twilio/OpenAI/Cloudflare setup notes, prompts, API integration docs, and handover session. Freelancer must have proven experience with Twilio Media Streams, OpenAI Realtime API, WebSockets, and Cloudflare Workers/Durable Objects(Serverless architecture) Business logic or workflow must remain in Wayszo APIs, not hardcoded inside prompts.
Project ID: 40468903
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40 freelancers are bidding on average ₹43,607 INR for this job

--- AI Voice Booking Assistant for Taxi Company (Twilio + OpenAI Realtime + Cloudflare) --- Hey, I checked your requirements and I can help you build a production-grade AI phone booking assistant for your taxi business using Twilio Voice, OpenAI Realtime API, Cloudflare Workers/Durable Objects, and your existing Wayszo APIs while keeping all pricing and booking logic securely handled through your backend services. The assistant will reliably manage inbound booking calls, collect trip details, retrieve live quotes from your APIs, confirm bookings only after explicit customer approval, and safely escalate uncertain or unsupported requests to a human operator without hallucinating fares or creating invalid bookings. User Flow Inbound Customer Call → AI Greets Caller → Collect Pickup/Dropoff/Trip Details → Call Wayszo Quote API → Read Fare & Booking Summary → Customer Confirmation → Create Booking via API → SMS/WhatsApp Confirmation → Human Escalation if Needed Core features will include Irish location recognition, noisy-call handling, clarification prompts, recording consent flow, structured conversation state management, transcript/error logging, booking validation, safe retries, fallback-to-human routing, and comprehensive realistic call testing before handover. Lets connect... Thanks
₹32,000 INR in 15 days
8.2
8.2

Hi, we are a team of 20+ AI/ML Engineers based in Delhi - have completed 300+ projects with 100% client satisfaction & long term association. As a seasoned AI developer with a primary focus on spearheading advanced and tailored AI tools, I believe I am the perfect choice to develop your AI Taxi Booking Assistant. My comprehensive knowledge in developing state-of-the-art algorithms and frameworks, including Microsoft's LUIS, DialogFlow, and RASA NLU, allows me to expertly design unique conversational AI solutions suited to address your particular business challenges. Furthermore, my proven expertise with Twilio Media Streams, OpenAI Realtime API, WebSockets, and Cloudflare Workers/Durable Objects further demonstrate my ability to handle the technical complexities your project entails. What sets me apart from other potential candidates is my adeptness at deploying precise and efficient cloud-based AI solutions into workflows - a quality that will be invaluable in designing architectural solutions utilizing Twilio Voice and OpenAI Realtime API. Moreover, I prioritize maintaining intelligible client-centric business logic , fueling an optimized customer experience for your taxi service users.
₹25,000 INR in 7 days
7.4
7.4

With over 10 years of experience as a full-stack developer and digital expert, I believe I bring a unique set of skills to your AI Taxi Booking Assistant project. My extensive background includes not only website and mobile app development, but also API creation and integrations - all the requirements needed to successfully design, build, and deploy your AI phone booking assistant. Beyond my skillset, my commitment to client satisfaction is unwavering. I always prioritize open communication to ensure each project meets its desired results. I’m interested in turning your vision into reality through a thoughtfully-designed system that strictly adheres to Irish place names, handles noisy calls, retries for clarity and automates retries if the API fails. Fallback options for a human agent and logging conversation transcripts are also important parts of this project’s success which I would oversee diligently. Let's team up - together we will create an efficient AI-powered system that truly streamlines bookings while enhancing customer experience.
₹35,000 INR in 7 days
6.4
6.4

Hi, this is actually more of a realtime voice-infrastructure project than a normal chatbot build. The difficult part will be keeping calls reliable under noisy conditions while making sure bookings, pricing, and confirmations stay fully controlled by your Wayszo APIs instead of the AI improvising responses. Approach: • Twilio Voice + OpenAI Realtime API integration • Cloudflare Workers/Durable Objects for realtime session handling • Structured booking flow with strict API-driven logic • Human fallback/escalation handling for failures or uncertainty • Duplicate booking prevention & timeout/error recovery • Realtime transcript/error/call logging • Support for noisy calls, retries, and Irish location handling • Testing with realistic multi-scenario call simulations before deployment Quick question — are calls expected to remain fully English-only initially, or should the architecture also be prepared for multilingual support later? Can start immediately.
₹25,000 INR in 7 days
6.4
6.4

Hi, I came across your project "AI Taxi Booking Assistant Development" and I'm confident I can help you with it. About Me: I'm a full stack developer and agency owner with over 8+ years of experience in PHP, API Development. , and I understand exactly what’s needed to deliver high-quality results on time. Why Choose Me? - ✅ Expertise in required Technologies and 1 year post deployment free support - ✅ On-time delivery and excellent communication - ✅ 100% satisfaction guarantee Let’s discuss your project in more detail. I’m available to start immediately and would love to hear more about your goals. Looking forward to working with you! Best regards, Deepak
₹25,000 INR in 7 days
5.8
5.8

Hi, I’m Karthik, a Senior AI & Voice Automation Engineer with 15+ years of experience building production-grade real-time AI systems and API-driven automation platforms. I have strong experience with: ✔ Twilio Voice & Media Streams ✔ OpenAI Realtime API ✔ Cloudflare Workers & Durable Objects ✔ WebSocket-based architectures ✔ AI voice orchestration & fallback handling ✔ API-integrated booking workflows I fully understand the requirement for: • API-grounded pricing/booking only • Human escalation & safe fallback logic • Duplicate booking prevention • Timeout/error handling • Transcript & audit logging • Irish place-name clarification handling Proposed architecture: Twilio Voice → OpenAI Realtime API → Cloudflare Durable Objects → Wayszo APIs → logging/monitoring layer. The solution will include confirmation-only booking creation, escalation flows, call recording consent, and SMS/WhatsApp confirmation integration. Experience includes AI voice assistants, real-time automation systems, and production conversational AI platforms. Deployment, testing, prompts, documentation, and handover support are included. Best Regards, Karthik
₹55,000 INR in 7 days
5.1
5.1

Hi, If there is any developer who has solid experience with AI-powered voice assistants, Twilio integration, OpenAI API, and serverless architecture, then I am confident that I will be the best choice for this project. I carefully read your requirements for the AI taxi booking assistant and clearly understand the workflow. I have experience with Twilio Voice, WebSocket-based real-time communication, API integration, Cloudflare Workers, and AI automation systems. I understand that the assistant must handle inbound taxi bookings only, collect booking details accurately, call the existing Wayszo quote API, confirm details before booking creation, and safely transfer calls to a human whenever required. I also understand the importance of duplicate booking prevention, timeout handling, logging, retries, noisy call support, and secure fallback handling. Most importantly, I understand that all business logic must remain inside your APIs and not inside prompts. I am capable of delivering production-grade solutions with clean integration, proper testing, setup documentation, deployment support, and handover assistance. Also, I am ready to start immediately and work dedicatedly to complete the project successfully. I would request you to visit my profile before making a good fit decision. As an honest, hardworking, and reliable professional, I see myself as a very good fit for your project. Thank you Best Regards Shohell
₹12,500 INR in 12 days
5.0
5.0

Building an efficient AI phone booking assistant for your taxi company is crucial to streamline operations and enhance customer experience. Your requirements for handling inbound calls, collecting essential booking details, and integrating with existing APIs like Wayszo are clear. With over 12 years of experience in full-stack development and mobile app automation, I specialize in technologies such as Twilio Voice, OpenAI Realtime API, and Cloudflare Durable Objects. My background in serverless architecture ensures that your system will be scalable and resilient against call failures or timeout issues. I understand the importance of accurately capturing customer information while maintaining a natural conversation flow. Implementing duplicate booking prevention and robust fallback mechanisms will be a priority to ensure smooth operations. Could you share more about the specific challenges you've faced with current booking methods? This will help me tailor the solution further to meet your needs effectively.
₹37,500 INR in 7 days
4.6
4.6

Hi, This fits very well with my experience building realtime AI workflows, voice automation systems, operational AI agents, and API-driven automation platforms. I understand the important part here is reliability: no hallucinated pricing no fake bookings API-first business logic safe fallback/escalation handling realtime voice stability I can help build: Twilio Voice + OpenAI Realtime integration Cloudflare Worker/Durable Object architecture realtime booking workflows quote/booking API orchestration duplicate booking prevention escalation + fallback handling transcript/error logging noisy-call clarification handling human transfer workflows I also worked on realtime AI automation and multichannel operational systems before, so this type of architecture fits naturally with my workflow
₹25,000 INR in 7 days
4.9
4.9

Hello, I reviewed your requirement and I’m confident that I can complete this job professionally and within your expected budget and timeline. I have hands-on experience in similar projects and always ensure high-quality work, quick communication, and on-time delivery. I’m ready to start immediately and would be happy to discuss the details further. Looking forward to connecting with you in DM. Thank you
₹20,000 INR in 7 days
4.8
4.8

Given my extensive experience in the data analytics field, I have consistently leveraged my talent to produce actionable business insights. This project capitalizes on my core skills. To implement Twilio Voice, I assure you that my understanding of API Development and PHP is vast, enabling me to seamlessly integrate the requested technologies with your existing Wayszo APIs. In line with your specifications, I'll ensure our system records everything from call transcripts to booking results and escalation reasons for future analysis. Having worked across various industries including finance, healthcare, e-commerce, and SaaS; I bring a broad scope of problem-solving skills and insights extraction ability that can be pivotal to make your AI-based phone assistant more intuitive and human-like. I understand that this project demands a comprehensive understanding of noisy calls, retries, and clarification questions which is a value I can offer as part of unraveling the meaningful story hidden within datasets. My skillset also encompasses the use of Machine Learning and advanced statistical tools like TensorFlow/PyTorch and A/B testing which can prove valuable if we choose to delve into more sophisticated tasks down the road. My proficiency in Python Pandas, NumPy, Scikit-learn coupled with SQL ensures top-notch data engineering and analysis to keep your AI taxi booking assistant running in a straightforward yet efficient manner. These skills combined make
₹25,000 INR in 7 days
4.4
4.4

Hello, I trust you're doing well. I am well experienced in machine learning algorithms, with nearly a decade of hands-on practice. My expertise lies in developing various artificial intelligence algorithms, including the one you require, using Matlab, Python, and similar tools. I hold a doctorate from Tohoku University and have a number of publications in the same subject. My portfolio, which showcases my past work, is available for your review. Your project piqued my interest, and I would be delighted to be part of it. Let's connect to discuss in detail. Warm regards. please check my portfolio link: https://www.freelancer.com/u/sajjadtaghvaeifr
₹35,000 INR in 7 days
4.3
4.3

Hi there, As an AI (Artificial Intelligence) Specialist at Aesthetic Logic, my experience with Machine Learning and OpenAI Realtime API position me well to build the bespoke AI Taxi Booking Assistant that you need. I've successfully designed, built, and implemented AI-driven solutions for diverse clients, ranging from chatbots in healthcare to voice assistants in e-commerce. My proficiency in Twilio APIs alongside my Websockets and Cloudflare workers' skills will ensure a seamless deployment of your project. I recognize the complexity of handling rapid, noisy phone calls needed for your system which is why I am drawn to your project.
₹25,000 INR in 3 days
4.0
4.0

Hi, this is the correct way to build an AI booking agent — keeping business logic inside the Wayszo APIs instead of burying critical workflow decisions inside prompts. That separation is what makes the system production-safe and maintainable long term. The difficult parts here are not basic voice AI, but: • low-latency realtime call orchestration • resilient speech handling on noisy taxi calls • deterministic booking confirmation flow • duplicate prevention • API-failure fallback logic • escalation handling • maintaining strict no-hallucination behavior I’d structure this with: • Twilio Media Streams/WebSockets • OpenAI Realtime API session orchestration • Cloudflare Workers + Durable Objects for call state/session persistence • deterministic API-first booking flow • transcript/error/event logging pipeline • safe human escalation routing The assistant should only: • collect structured booking data • validate through Wayszo APIs • repeat booking details clearly • create booking only after explicit confirmation • transfer safely whenever confidence drops or workflows break A few important questions first: • Are the Wayszo quote/booking APIs already production-stable and documented? • Will Twilio SIP/phone infrastructure already exist, or should setup be included? • Do you want partial speech-to-text persistence for analytics/training beyond booking logs? Best regards, Ahsan
₹25,000 INR in 7 days
3.0
3.0

With 11+ years of experience in real-time voice systems, AI automation, and serverless backend engineering, we can build a production-grade AI taxi booking assistant using Twilio Voice, OpenAI Realtime API, Cloudflare Workers/Durable Objects, and secure Wayszo API integrations while keeping all booking logic centralized within your existing platform.
₹75,000 INR in 30 days
2.7
2.7

Hello, I am anilptk, a Java expert with 10 years of experience in software development and AI integration. I am excited about the opportunity to work on the AI Taxi Booking Assistant Development project for a taxi company in Ireland. I understand that the scope of the project involves building a production-grade AI phone booking assistant for inbound calls, specifically for new airport/taxi bookings. The architecture will include Twilio Voice, OpenAI Realtime API, Cloudflare Durable Objects/Workers, and integration with existing Wayszo quote and booking APIs. The assistant will gather relevant booking information from customers, provide fare estimates using the quote API, confirm booking details, and create bookings only upon customer confirmation. To move forward with this project, I invite you to start a chat so we can discuss the project requirements in more detail and I can provide a tailored solution based on the job description. Best regards,
₹106,723 INR in 3 days
2.0
2.0

I really read your project, I can help, I am python developer and have experience making flutter travel apps,
₹25,000 INR in 7 days
1.0
1.0

As an experienced full-stack developer with a strong acumen for building complex, AI-driven systems, I am confident in my ability to deliver a high-quality AI Taxi Booking Assistant for your company. My extensive knowledge of Twilio Voice, OpenAI Realtime API and Cloudflare Workers/Durable Objects will ensure a smooth and efficient deployment, while my experience in similar endeavors guarantees that your specific requirements are met. I have previously worked on projects that demanded the same level of accuracy, multi-step process handling and dynamic problem-solving as your taxi booking system envisions. Throughout this time, I've honed my skills in developing reliable WebSockets connections to handle noisy calls and create efficient retry systems – core competencies essential for a seamless taxi-booking experience like yours. In addition to my technical prowess, I am an exceptional project manager who always seeks clear communication to ensure everyone is on the same page. I will log every call transcript, API error and escalation reason meticulously so you have access to it moving forward. Furthermore, my commitment to high-quality deliverables includes testing with at least 50 realistic test calls before handover – underlining my attention to detail and dedication to perfection.
₹20,000 INR in 20 days
0.0
0.0

⭐⭐⭐⭐⭐ Senior AI & Telephony Engineer ⭐⭐⭐⭐⭐ Hello there, I am a full-stack AI engineer specialising in real-time voice systems and telephony automation. A production-grade taxi booking assistant for Ireland fails in one specific place most developers underestimate — Irish place names and noisy call environments combined with the OpenAI Realtime API require careful prompt engineering and retry logic before a single real customer call goes through. Built voice booking systems using Twilio Media Streams and WebSocket-based real-time audio pipelines, integrating external quote and booking APIs where all business logic stays in the backend — never hardcoded into prompts. Cloudflare Durable Objects handle session state cleanly across the call lifecycle, ensuring duplicate booking prevention and timeout handling survive connection drops without creating ghost bookings. The explicit confirmation step before creating any booking is the most critical safety gate in this architecture — I'd build that as a non-bypassable state in the conversation flow, with the full booking summary read back clearly before the Wayszo API call fires. The 50 realistic test calls before handover is a requirement I'd treat seriously — Irish accent variation and airport-specific place name recognition need dedicated test coverage, not a quick smoke test. Is the Wayszo quote API already documented and accessible for integration, or does that mapping need to be worked out during the build phase?
₹25,000 INR in 7 days
0.0
0.0

Hi — went through the scope. The hard requirement is Twilio Media Streams piping audio into OpenAI Realtime over websockets, with Cloudflare Workers/Durable Objects holding per-call session state and your existing Wayszo quote/booking APIs handling the actual business logic. No hallucinated fares, no guessed bookings — booking only after explicit confirmation. We've built voice/AI assistants and serverless Twilio integrations before, including realtime websocket pipelines and SMS/WhatsApp confirmation flows. Irish place name handling we'll tune with a custom vocab list plus a retry/clarification layer for noisy calls. Delivery includes: working deployment, source code, prompts, Twilio/OpenAI/CF setup notes, API integration docs, and the 50-call test plan before handover. Human escalation on API failure or non-booking intent is baked in from day one. Ping me — happy to walk through the architecture and milestones. — Rohan, Apie Tech
₹35,000 INR in 21 days
0.0
0.0

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