Amazon FBA Product Manager/ Seller Central Account Manager
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We are an eCommerce brand that is currently seeking a dynamic, responsible, detail-oriented PRODUCT MANAGER/ Account manager in Seller Central to join our team.
This role is not just about managing products, it's about creating remarkable value for our customers & our startup company.
Our main marketplace: AMAZON USA, therefore experience with amazon seller central accounts is mandatory.
Please do not submit your application if you have no experience on this, it will not be taken into consideration.
What will you be managing?
1. Listing optimization - text & images
=> Text - Know how make the keyword research and to create titles, bullet points and relevant back-end keywords
=> Images - Manage product photo-shootings, communicate with photographers, graphic designers and more .
2. Product development
=> Market Research: Use Amazon's Best Sellers list, check Google trends, and use tools like Jungle Scout or Helium 10 to identify profitable niches and trending products and/ or same process for our already launched product. Ongoing market analysis.
=> Competitor Analysis: study competitors, analyze their listings, customer reviews, and Q&A sections to understand what customers like and dislike about their products and compare the data to our products, then implement changes.
=> Product Development: suppliers research, analyze & centralize offers, negotiate.
=> Branding and Packaging: study and brainstorm with us several branding concepts for future launches of products. Research professional graphic designers
3. Suppliers' research
4. Analyze KPI's
=> Sales: tracking daily, weekly, monthly, and annual sales figures.
=> Conversion Rate analysis
=> Sell-Through Rate analysis.
=> Order Defect Rate
=> Advertising Cost of Sale (ACoS)
=> Customer Reviews and Ratings
5. Customer support
=> Respond to Customer Inquiries
=> Resolve Complaints, make cases to amazon seller central
=> Monitor and Respond to Reviews
=> Manage Returns and Refunds
=> Monitor Order Fulfillment
=> Product Listings Management
=> Maintain Customer Records
=> Escalate Issues
=> Report Feedback
6. Inventory management
=>Forecast Demand based on past market trends
=>Monitor Inventory Levels
=>Manage Relationships with Suppliers
=>Implement an Inventory Management System: Use an inventory management software or system that can automate many of these tasks, provide real-time updates, and flag when it's time to reorder or when there's an issue.
=>Manage FBA Shipments
=>Track Product Performance
=>Handle Returns and Refunds
=>Manage Amazon IPI through certain actions that improve the score
Benefits: job advancement to general manager of the company (revenue-wise, flexibility-wise and so on)
1. Please detail your experience with amazon seller central.
2. Have you used any third-party tools or software to assist with your tasks in Amazon Seller Central? If so, could you explain how they've helped your workflow?
3. Amazon's Inventory Performance Index (IPI) is a vital aspect of managing a successful storefront. Could you share an instance where you improved a poor IPI score?
4. For how long have you been working with SC? In what context?
5. On a scale from 1 (not at all) to 10 (perfectly) how would you rate your knowledge and hands-on experience with amazon SC?
This job starts with a PART TIME position, but if we are a match, you will be hired full-time.
ID Projek: #37215955