Zoom Phone Routing & IVR Setup

@tangramua

Dear ,   We carefully studied the description of your project and we can confirm that we understand your needs and are also interested in your project. Our team has the necessary resources to start your project as soon as possible and complete it in a very short time.   We are 25 years in this business and our technical specialists have strong experience in Testing / QA, VoIP, Analytics, Automation, API Integration, Zoom and other technologies relevant to your project.   Please, review our profile https://www.freelancer.com/u/tangramua where you can find detailed information about our company, our portfolio, and the client's recent reviews.   Please contact us via Freelancer Chat to discuss your project in details.    Best regards, Sales department Tangram Canada Inc.     

@usamae

I've set up VoIP call routing and IVR systems before and the Zoom Phone admin API is pretty well documented once you get into it. For the routing - I'd start by mapping out the current flow, then redesign it to eliminate unnecessary bounces and transfers. IVR I'll build with proper multi-level trees and fallback handling for edge cases so callers don't get stuck. For automation - I can write scripts against the Zoom Admin API to handle number provisioning, policy assignment, and license cleanup on offboarding. That's honestly where you'll save the most time. Dashboards/reports I can pull via the API and push to whatever BI tool you prefer, or just build scheduled exports. Everything will be documented and I'll walk you through it so you can maintain it yourself going forward. Can start today. - Usama

@irsolutions

With over 10 years of experience in web and mobile development, specializing in advanced configurations and optimizations, I understand the challenge you’re facing with refining your Zoom Phone deployment. Your priorities for call routing, IVR setup, and reporting align perfectly with my expertise. I have successfully redesigned call flows and built efficient auto-attendants in previous projects, leading to improved customer satisfaction and operational efficiency. In the realm of telecommunications and automation, I have a proven track record of delivering results for fintech, eCommerce, and healthtech industries. My experience in streamlining processes and implementing automated workflows will ensure that your onboarding/offboarding steps are not only simplified but also highly effective in reducing help-desk workload. If you’re looking for a seasoned professional to dive into your Zoom Phone system, optimize its performance, and provide you with actionable insights, I’m ready to collaborate with you. Let’s discuss your project requirements and kickstart this improvement journey together.

@noursherif030

With a solid background for over 5 years in software engineering, your search for a skilled professional to refine your Zoom Phone deployment ends here. My proficiency in API integration and automation scripting will align perfectly with the project's need for clean, documented routing tables and IVR flows, which can even be easily maintained by yourself post-project completion. Moreover, I have hands-on experience using the Zoom Admin API, which is crucial for building reliable onboarding and offboarding workflows. The primary goal of your project is to improve handling efficiency and cut customer wait times. My technical stack is fully capable of not only building but also optimizing your Zoom Phone environment. I am also proficient in data analysis and visualization with BI tools (such as pulling reports via API), which will empower us to surface key call metrics that highlight volumes, wait times, and agent performance in real-time. Lastly, I take great pride in my proactive communication skills. As we collaborate over Zoom, I will ensure you have a detailed summary of every change made along with a short handover session. Let's start this project together and elevate your Zoom Phone system to its best potential!

@Hemantt841

You’re looking to refine your Zoom Phone setup by redesigning call routing logic, building multi-level IVRs, and creating actionable reporting to improve efficiency and reduce wait times. You also need automated onboarding and offboarding workflows using Zoom’s Admin API to ease help-desk tasks. I understand the importance of clean, documented routing tables and real-time dashboards for smooth ongoing management. With over 15 years of experience and 200+ projects completed, I specialize in API integration and automation, which aligns well with your need for Zoom Phone configuration and scripting. My background in cloud and DevOps ensures reliable deployment and monitoring of communication systems, including VoIP environments like Zoom Phone. I will begin by analyzing your current call flows and IVR setups, then redesign routing to eliminate unnecessary transfers. I will develop multi-level auto-attendants and integrate Zoom’s reporting API to surface key KPIs via dashboards or scheduled reports. For onboarding/offboarding, I’ll create lightweight automation scripts using Zoom’s Admin API, delivering documented workflows and a handover session within a few days of starting. Let’s connect to discuss how I can help you optimize your Zoom Phone environment efficiently.