The write up has to be original, free from plagiarism with latest literature support within 5 years (range 2012 -2019) except for SERVQUAL & quality definition and models.
The literature requires 15000 words and critically reviewed from previous researches. Guideline for the title and subtitles as attached, it could be more but not less than the subtitles listed. The write up has to based on APA references method in the text and the list of references is provided. Please check the file attached for the guidelines before bidding.
If interested please send in your sample work.