Malaysian Chinese Shopify Project Manager

@WebChapters

Hi, thanks for sharing the details of this role! Unfortunately, this appears to be a staffing or hiring request rather than a web development or digital project, which is outside my area of expertise. I specialize in building and designing websites and Shopify stores, not recruitment or project management staffing. That said, I want to make sure I understand fully before stepping away. A few quick questions: 1. Is there a Shopify store build, redesign, or technical setup involved alongside this role? 2. Do you need any custom Shopify development, theme work, or integrations as part of scaling your store? 3. Are you open to working with a developer who can handle the technical side of your Shopify operation? If there is a development component I can help with, I would love to explore that further. Otherwise, I wish you the best in finding the right candidate for this role! Azeem Amin

@Georgeoustar

Hi there! Managing a thriving Shopify store demands seamless project coordination and exceptional bilingual customer support. With hands-on experience in e-commerce customer service and familiarity with Shopify, Asana, and Trello, I can keep your support pipeline organized and ensure prompt, friendly responses in both English and Chinese. My strong communication skills allow me to translate customer feedback into actionable insights, while my initiative ensures supplier and courier coordination runs smoothly. I’ll track key metrics, deliver concise weekly reports, and escalate issues as needed to maintain high satisfaction scores and response times under 2 hours. To help your store scale, I’m open to assisting with inventory checks and light marketing tasks when required. How do you currently handle escalations for complex customer inquiries, and are there existing workflows for reporting support KPIs that you’d like me to refine? Looking forward to discussing how I can help your Shopify operations run even more smoothly. Best Regards, George