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Seamless Omnichannel chat platform SaaS -- 2

$1500-3000 USD

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Disiarkan 30 hari yang lalu

$1500-3000 USD

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I'm looking for a talented developer or team to craft an omnichannel chat platform designed to streamline communication by integrating it with our existing cloud call center software as a service (SaaS). Our goal is to enhance customer support and engagement by incorporating multiple communication channels into a single, unified interface. **Key Integrations:** - **Messaging Platforms:** WhatsApp, Facebook Messenger, email, and SMS. Additionally, PBX system integration is required to bridge our voice call capabilities with digital communication channels. - **Features:** Essential features we're looking for include: - **File Sharing:** Ability to share documents, images, and videos across all channels. - **Chat History:** Seamless access to previous conversations for context and continuity in customer support. - **Chatbot Integration:** Capability to integrate AI chatbots for automated responses and assistance. **Ideal Skills and Experience:** - Experience with API integration for WhatsApp, Facebook Messenger, email, SMS, and PBX systems. - Proficient in developing chat platforms with functionalities such as file sharing, maintaining chat history, and integrating AI chatbots. - Strong understanding of omnichannel communication strategies and how they benefit customer service. - Ability to design intuitive and user-friendly interfaces for both customer and agent sides of the platform. **Project Objective:** The primary objective is to create a platform that not only simplifies communication between customers and support agents but also enhances the overall customer service experience by making it more interactive, responsive, and accessible through their preferred channels. This project requires someone who is not only technically proficient but also innovative and forward-thinking to ensure the platform is scalable and future-proof. I look forward to working with a freelancer or team that shares our vision for transforming customer service interactions.
ID Projek: 38011507

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76 pekerja bebas membida secara purata $2,305 USD untuk pekerjaan ini
Avatar Pengguna
Hello Mahmoud B., After carefully reviewing your project description "Seamless Omnichannel chat platform SaaS -- 2", we believe that our team is exceptionally suited for this job. We have very good expertise in your mentioned skills i.e. Asterisk PBX, CRM, Node.js, PostgreSQL, Web Application and that's why I believe that we can work on your project efficiently. Feel free to inform us if you need any additional information. Also, let's connect to understand your requirements in more details, and bring your vision to life. Best Regards Ashok Sharma CEO at EMIQ TECH
$2,400 USD dalam 60 hari
5.0 (42 ulasan)
7.7
7.7
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Hey, We propose to develop an advanced omnichannel chat platform integrated seamlessly with your existing cloud call center Software as a Service (SaaS). Key Features: Omnichannel Integration Cloud Call Center Integration Unified Agent Dashboard AI-Powered Chatbots Customizable Workflows We look forward to the opportunity to collaborate with you on this exciting project. Sincerely, lisa
$2,500 USD dalam 30 hari
5.0 (2 ulasan)
6.7
6.7
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With more than a decade of experience under my belt, I am confident I am the perfect fit to build your comprehensive omnichannel chat platform. Having successfully developed over three hundred similar projects, including integrating APIs for major messaging platforms, your vision aligns perfectly with my skill set. My expertise in building scalable applications using node js, react js etc My portfolio also evidences that I share your vision for transforming customer service interactions. For example, my understanding of AI technologies has empowered me to deliver innovative solutions with automated response systems or chatbots that enhance customer support services significantly. Superlative communication is pivotal for such assignments, so you can trust my profound skills in this regard too. In conclusion, by engaging me for this project you're guaranteed not just someone who understands your requirements but also an expert at executing them that will exceed your expectations by delivering in-time high-quality results. Let's embark on this transformative journey together!
$3,000 USD dalam 10 hari
5.0 (14 ulasan)
6.8
6.8
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Subject: Proposal for Omnichannel Chat Platform Integration I am excited about the opportunity to develop an omnichannel chat platform seamlessly integrating with your existing cloud call center software. With my expertise in Full Stack Development, SaaS Development, and API integrations, I am confident in bringing your vision to life successfully. To proceed effectively, I require specific APIs and technical specifications of your cloud call center SaaS. This information will enable me to tailor the integration process accurately for a seamless communication platform. Considering the complexity of integrating multiple messaging platforms and essential features, I estimate a development timeline of 8-10 weeks. This duration allows for thorough testing and iterations to ensure a flawless user experience. I propose a milestone-based payment structure aligned with project deliverables and timelines for transparency and progress tracking. I am enthusiastic about collaborating to revolutionize customer support and engagement through this innovative omnichannel chat platform. Let's discuss further to achieve your project objectives excellently.
$2,700 USD dalam 5 hari
5.0 (2 ulasan)
5.9
5.9
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Hey there! Picture this: your project, but even better. I've got skills that'll make your ideas sing and your goals soar. Let's chat and make some awesomeness happen together. Trust me, it's gonna be epic!
$1,600 USD dalam 7 hari
5.0 (1 ulasan)
4.9
4.9
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Dear Mahmoud B.! I have extensive experience in Node.js, PostgreSQL, and Web Application development, with a proven track record of delivering high-quality results. I am confident in my ability to meet your requirements for the seamless omnichannel chat platform project. I am willing to work in the Libya time zone and provide real-time updates on progress, ensuring effective communication throughout the development process. I am excited about the opportunity to discuss your project further and look forward to potentially collaborating with you to bring your vision to life. Best regards!
$1,500 USD dalam 7 hari
5.0 (2 ulasan)
4.6
4.6
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Hi With over a decade of experience in web and mobile development, I, Pravesh, am confident that my team and I can create the seamless omnichannel chat platform you're looking for. We've worked on more than 300 projects and have developed a deep understanding of what it takes to deliver digital transformation. Our expertise spans across multiple platforms, including AngularJS and ReactJS, which will enable us to create an intuitive and user-friendly interface for your customers and agents. I'm well-versed in API integration with a focus on messaging platforms such as WhatsApp, Facebook Messenger, email, SMS and PBX systems. What makes my team standout is our dedication to understanding the transformative power of our work. We aim not only to streamline communication but also to elevate the customer service experience as a whole. This means envisioning the future of customer service and creating a scalable design that's future-proof. Working together, we can transform your visions into a reality and revolutionize your customer support and engagement. Regards Parvesh Saini Digital Innovations
$2,250 USD dalam 30 hari
5.0 (5 ulasan)
4.7
4.7
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Hello, As someone who's worked extensively with Asterisk PBX, I'm thrilled about the prospect of building an omnichannel chat platform that fully exploits the potential of your cloud call center. Having already integrated messaging platforms like WhatsApp, Facebook Messenger, email, and SMS with PBX systems in my past projects, I believe I bring solid credentials to the table. And given the significance of seamless API integration to your project's success, my knack for efficiently maneuvering such complexities can prove invaluable. Moreover, with a firm grasp of developing chat platforms featuring file sharing, maintaining chat history, and integrating AI chatbots - precisely the kind of functionalities your project demands - my skills align rather perfectly with your needs. Over time, I've acquired a nuanced understanding of customer service trends and strategies to build chats that provide more than just conversational support; they foster trust and make life easier for both customers and agents. The end result? A highly interactive and customized user experience that leaves no communication channel unexplored. Regards Raj kumar
$2,500 USD dalam 10 hari
4.9 (10 ulasan)
4.8
4.8
Avatar Pengguna
We propose to develop an omnichannel chat platform that seamlessly integrates with your existing cloud call center SaaS, revolutionizing customer support and engagement. Our expertise lies in API integration for WhatsApp, Facebook Messenger, email, SMS, and PBX systems, coupled with advanced chat functionalities like file sharing, chat history access, and AI chatbot integration. With a strong understanding of omnichannel communication strategies, we'll design intuitive interfaces for optimal user experience. Our goal is to create a scalable, future-proof platform that transforms customer service interactions. Let's collaborate to realize your vision for enhanced customer support and engagement.
$2,500 USD dalam 12 hari
5.0 (8 ulasan)
4.3
4.3
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With over 8 years of profound experience in IT services and a team of over 50 dedicated experts at Innologic Lab, mobilizing your project is something we have optimized. Offering comprehensive solutions from web apps, mobile apps, and software development to immersive technologies like VR/AR, we have the necessary technical arsenal for your omnichannel chat platform SaaS. Our extensive experience with backend technologies such as Php, Java, Python coupled with frontend skills in Figma, HTML, CSS, Js ensure we can design robust interfaces while incorporating essential integrations like WhatsApp and Facebook Messenger that you require for your platform. Moreover, our proficiency in creating chat platforms with features such as chat history maintenance, file sharing and AI chatbot integration will make your platform not just a communication interface but an intelligent interactive medium enhancing customer support. Lastly, InnoLogic Lab has always taken pride in delivering projects promptly without compromising quality or scalability. Future-proofing is a key aspect we keep in mind while designing solutions. We are eager to collaborate with you for this transformative journey of curating a seamless customer service experience through unified communication channels!
$2,300 USD dalam 20 hari
5.0 (1 ulasan)
4.4
4.4
Avatar Pengguna
Hi Mr. Mahmoud, I'll Create the *** Omnichannel chat platform SaaS *** including Specific features like ➣ Omnichannel Integration ➣ Messaging Platforms Integration ➣ File Sharing ➣ Chat History ➣ Chatbot Integration ➣ API Integration ➣ User-friendly Interface Design ➣ Customer Support Enhancement ➣ Interactive Communication and many more, let me know if any changes in the Feature, and I'll develop it as per your needs I have experience in API integration for WhatsApp, Facebook Messenger, email, SMS, and PBX systems, with expertise in creating chat platforms featuring file sharing, chat history maintenance, AI chatbot integration, and good interface design to enhance customer support and engagement. ➥ Kindly share more details about the Platform and CONNECT TO THE CHAT to discuss the technical project's components Regards, Sagar.
$3,000 USD dalam 30 hari
5.0 (3 ulasan)
4.0
4.0
Avatar Pengguna
As a passionate and experienced Full Stack Developer, I believe I have the skillset, creativity, and forward-thinking mentality you need to design an outstanding omnichannel chat platform. My extensive background in backend and frontend development using Node.js, Laravel, Python/Django, React.js/Next.js, Vue.js, Angular, and more makes me well-equipped to handle the technicalities of integrating messaging platforms like WhatsApp and Facebook Messenger with record keeping capabilities. Moreover, my proficiency in cloud services such as AWS S3/Cognito and experience with API integrations align perfectly with your project's requirements. I have built similar platforms before that efficiently supported multitasking among email, SMS, voice call capabilities, and other digital communication channels. As an added advantage, I've had hands-on experience dealing with PBX systems for easy bridging of voice calls with digital communications. What sets me apart is my ability to think outside the box. I am not just a developer but an architect who can design an intuitive interface for both customers and support agents. Also skilled in React Native and Flutter, I can ensure that our chat platform extends its services beyond desktops to accommodate mobile users. Your project would be valuable to me just as much as it would be beneficial for your business growth. Let's take this opportunity to shape the future of customer service together.
$1,500 USD dalam 20 hari
5.0 (2 ulasan)
4.1
4.1
Avatar Pengguna
Hi there We are a team of talented developers with experience in API integration for WhatsApp, Facebook Messenger, email, SMS, and PBX systems. Our expertise lies in developing chat platforms with file sharing, chat history, and AI chatbot integration. We understand the importance of omnichannel communication strategies for enhancing customer service. We are committed to designing intuitive interfaces for both customers and agents to streamline communication and improve the overall customer experience. We are excited about the opportunity to work on this project and bring our innovative and forward-thinking approach to transforming customer service interactions. I can provide links to similar works from my portfolio. Please go through my profile its 15 years old see the work I did over the years. ---> No Win No Fee means that your satisfaction is my utmost priority. <---- Lets discuss the job details. Moreover, I am willing to start the job and perform tasks without even being hired; it is just to show my commitment to this project. Looking forward to hear from you. Regards Shah
$1,950 USD dalam 7 hari
5.0 (1 ulasan)
3.7
3.7
Avatar Pengguna
Hi Mahmoud B., Your job post 'Seamless Omnichannel chat platform SaaS -- 2' grabbed my attention instantly because it perfectly matches the skill set I work on. Having read the requirements carefully, I am sure I can complete your project very nicely. I have very good experience in your mentioned skills Asterisk PBX, CRM, Node.js, PostgreSQL, Web Application & it makes me 100% confident to deliver you perfect results. Please connect in inbox to discuss more about your interesting project. I'll be available according to Libya's timezone. Best regards Aqib Nasim
$1,500 USD dalam 20 hari
5.0 (2 ulasan)
3.4
3.4
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Hello. I am a SR. WEB DEVELOPER who can certainly make your idea into real! I have enough experience in Asterisk PBX, PostgreSQL, Web Application, Node.js and CRM. I am waiting your reply here, please don't hesitate contact me anytime. Thanks.
$2,500 USD dalam 3 hari
5.0 (1 ulasan)
3.4
3.4
Avatar Pengguna
Hello Sir/Ma'am, We've come across your project brief and are eager to collaborate with you to achieve your project objectives. RoundWeb Infotech is a dynamic and agile tech firm based in India. Our team is highly skilled and dedicated to delivering top-notch services. We are confident that our comprehensive range of services will effectively address your business needs and exceed your expectations. With over 10 years of successful experience, our pro-experts specialize in design, development, and various IT solutions. We ensure 100% client satisfaction through multiple iterations and unlimited revisions. Our team comprises industry experts proficient in: • Over 20 popular programming technologies and 30 frameworks • Website/CMS/Mobile app development • Graphic design, brand identity, and custom user interface design Are there any details you would like to discuss with us? Please feel free to connect with us via chat to discuss your goals for this project in detail so we can immediately start working on your project! We look forward to potentially contributing to your project and enhancing your business assets. Best Regards, Team at RoundWeb Infotech https://www.freelancer.com/u/akhilkanaujiya98
$3,000 USD dalam 30 hari
5.0 (1 ulasan)
2.0
2.0
Avatar Pengguna
Hello As an experienced **full-stack developer with a decade in the industry**, I am confident in my ability to deliver the seamless omnichannel chat platform you're looking for. My skills in **PHP frameworks like Laravel**, WordPress development, **WebAPI** development, and SQL databases make me adept at creating highly functional and secure chat platforms for businesses of all sizes. Additionally, my proficiency with **JavaScript** including Node.js coupled with your requirement for **PBX system integration**, puts me in a perfect position to bridge your call center software avec digital communication channels. Having excelled in providing efficient and functional websites throughout my career, I can guarantee the same level of excellence for your project. Let's discuss further details so that we can get started on creating something great together! Thank you Tahmeed
$2,000 USD dalam 30 hari
5.0 (1 ulasan)
2.0
2.0
Avatar Pengguna
As a seasoned professional in the realms of web and mobile app development, I am well-equipped to undertake your mission of constructing a seamless omnichannel chat platform. With expertise in JavaScript, Typescript, Python and frameworks such as Django, Flask, Laravel, React, Vue.js and more, I have hands-on experience integrating APIs for WhatsApp, Facebook Messenger, email, SMS and PBX systems. Drawing on my understanding of omnichannel communication strategies gained from years of delivering AI Chatbot solutions, I will prove to be a valuable asset in fitting these integral functionalities into your unified interface. My commitment to data-driven decision-making resonates strongly with your interest in transforming customer service interactions. Apart from developing an easy-to-navigate platform that will allow customers a history of their previous chats and enable them to share files seamlessly, I'm skilled at leveraging data for business intelligence and insights. I'm eager to embed data analysis capabilities within your chat platform to derive actionable insights about customer behavior and interaction trends across all channels. Thanks
$1,500 USD dalam 25 hari
5.0 (1 ulasan)
1.8
1.8
Avatar Pengguna
Hi there I understand you seek a developer/team to build a unified chat platform integrating with your existing call center SaaS. Here's how I can help: Streamlined Omnichannel: WhatsApp, FB Messenger, Email, SMS & PBX integration for a seamless customer experience. Enhanced Customer Support: File sharing, chat history, and AI chatbot capabilities to empower agents and improve resolution rates. Future-Proof Solution: Proven experience with APIs and a focus on scalability to ensure your platform evolves with your needs. Questions to discuss your vision: Are there specific functionalities or integrations beyond those listed that you prioritize? What reporting or analytics features would be valuable for your support team? I'm confident we can create a solution that transforms your customer service. Let's schedule a call to discuss further. Sincerely, Akshay
$2,250 USD dalam 7 hari
4.6 (1 ulasan)
1.8
1.8
Avatar Pengguna
Hello Mahmoud B., We went through your project description and it seems like our team is a great fit for this job. We are an expert team which have many years of experience on Asterisk PBX, CRM, Node.js, PostgreSQL, Web Application Please come over chat and discuss your requirement in a detailed way. Thank You
$2,300 USD dalam 7 hari
5.0 (1 ulasan)
1.5
1.5

Tentang klien

Bendera LIBYA
Tripoli, Libya
5.0
3
Kaedah pembayaran disahkan
Ahli sejak Jan 8, 2016

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