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Integration of jira with whatsapp

I need to be able to open issues through WhatsApp. When my client sent a message to my WhatsApp number, I want to open an issue in Jira Service Desk and have a conversation between Jira and WhatsApp.

Features needed:

- create a new JIRA-ticket for incoming messages to a given phone number; we'd also attach file, voice, audio, video WhatsApp attachments to JIRA

- add a comment to an existing JIRA-ticket if there are updates from the customer within 24h (or the given session time) - otherwise we'll create another ticket. When the session time of 24 hours window after the last message of the customer is closed, the solution needs a fallback on the so called template messages. So please read also the specifications of the Whatsapp Business API to understand the case better.

- any relevant possibilities to answer to JIRA via whatsapp canned responses should be supported.

- any comment or status change in JIRA will trigger an update via WhatsApp: In the 24h window when WhatsApp session runs every status change will be sent to the WhatsApp number of the customer (via 360dialog API / WhatsApp API).

- we want to preserve text formatting (if possible)

- manage the customer's consent (because it needs to be tracked for WhatsApp). Managing consent means, that Whatsapp user has to make a consent that user allows data to be stored in data base. Whatspp writes:

"A user must first consent to receive messages in WhatsApp by opting into them via a third-party channel. This can be any channel your business uses to communicate with people today — your website, app, email, SMS, retail location, etc. The opt-in must be an active opt-in"

Whatsapp API access is only supported by third party services. I want this service to be used: [login to view URL]

Might be also necessary to read parts of the original Whatsapp documentation: [login to view URL]

Solution has to be done native on Jira-API, not via Zapier or IFTTT or other third party tools.

Please create an own JIRA account, but we need the credentials

If there is work on the graphic design side to be done, it would be your job. Does not need to be a design.

We need to be the owner of the source code with full rights to use the code and change it. So if you use third party source code it has to be under a license that permits us the use of the source code in the described way.

We need a documentation wherever it makes sense.

Please only bid on this project with relevant experience with Jira integrations.

Further integrations planned. Could be:

Zoho Desk

ManageEngine ServiceDesk Plus

ServiceNow

TopDesk

Oracle Service Cloud

Salesforce

Zapier

Please tell me, if you have relevant experience with integrations into one of these technologies.

Kemahiran: Atlassian Jira, Backend Development, Python, Skrip Kekerang

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Tentang Majikan:
( 7 ulasan ) München, Germany

ID Projek: #23321745

27 pekerja bebas membida secara purata €776 untuk pekerjaan ini

Prutheus

I am Mr. Martin F., an experienced German automation developer. My main skill is process automation (based on web scraping I have developed myself to automate all kind of tasks). I have running Jira for myself and I Lagi

€1000 EUR dalam 10 hari
(22 Ulasan)
5.5
Beannsofts

I can do Jira Integrations with WhatsApp and achieve the objectives you have highlighted. I am a bot developer and have been able to perform various integrations with WhatsApp, Telegram, Money Transfer services etc. Ha Lagi

€960 EUR dalam 26 hari
(6 Ulasan)
5.2
razajen

I'm a professional data scientist and web developer from Scotland with a vast amount of experience in python and machine learning and Django for web development I have worked for corporate clients for the last 7 years Lagi

€1111 EUR dalam 10 hari
(5 Ulasan)
4.1
unix515

I can integrate Jira with whatsapp. Please contact me so that I can get started in this job.

€1000 EUR dalam 7 hari
(9 Ulasan)
3.8
HongCStar86

Hi I have read your project description from start to end And I noticed that I am the person who you are looking for because I can meet your requirement skills with my experience I have developed so many web applicatio Lagi

€650 EUR dalam 7 hari
(2 Ulasan)
3.9
superwebile

I am a senior python webframework developer.I have read your requirement very carefully. I have 7+ years of python webframework development and get a lot of experience. Specially,I am specialized in Django and Fl Lagi

€650 EUR dalam 7 hari
(8 Ulasan)
3.8
healer818

Hi. I've read your description very carefully and I think, I'm very suitable for your project. I am a very skilled full-stack web developer with 10+ year's of experience. I am also Devops engineer with rich experience Lagi

€650 EUR dalam 7 hari
(2 Ulasan)
3.3
hsh564cf84accd96

I am writing this proposal in order to work for you in Software and Web Development. We are highly trained professional developers seeking to freelance and earn online. Having a flair in programming and development I Lagi

€300 EUR dalam 7 hari
(3 Ulasan)
3.1
prachi3331

Hi, I can start working on your projects immediately. I have rich experience in developing projects in python using machine learning and deep learning concepts. Some of the projects which I have developed includes peop Lagi

€600 EUR dalam 6 hari
(2 Ulasan)
3.2
mquesada90

Hello Thank you for your posting. I am Marvin, a senior software engineer. I worked on a big devops platform which covers kubernetes, user portal, scheduler, etc and used jira for scheduling management. I hope my exper Lagi

€650 EUR dalam 7 hari
(2 Ulasan)
2.8
kostyakislicin

Hi there, I've checked your requirements and I think I am the perfect match for this task. As an experienced DevOps developer, I'm skillful with Docker Ochestration, GIT, CI/CD, Linux administration, Jira, Various flav Lagi

€700 EUR dalam 7 hari
(1 Ulasan)
2.6
sirajahmadzai

Dear Sir or Madam, I am writing to apply for the position that you are advertising and I attach my resume for your consideration. Having read the specification for this role, I feel that I have the right blend of sk Lagi

€779 EUR dalam 7 hari
(1 Ulasan)
2.4
fattahaabdul

I will integrate WhatsApp Jira feature for you. I assure you that I will give 100% quality work. Let us discuss and proceed further in chat. I am online. Please reply.

€1000 EUR dalam 15 hari
(1 Ulasan)
1.2
sunset524

Happy New Year! I have read your project description carefully, As an experienced developer with 6 years of JIRA and WhatsApp API experience. can achieve your goal properly. I open the door and discuss project with yo Lagi

€1000 EUR dalam 5 hari
(1 Ulasan)
0.6
abdullahirabiu76

Is simple

€722 EUR dalam 10 hari
(0 Ulasan)
0.0
chomsengdev

Hello. I am really interested in your project. I have enough experience on python, C/C++, C#, java,My SQL programming. I am 100% sure i can satisfy your requirements perfectly. User-Friendly Interface And Clear Algorit Lagi

€650 EUR dalam 7 hari
(0 Ulasan)
0.0
xenoivan

Verified✅ and Qualified✅ IT Expert from Canada. Hi there. I'm a Canadian IT Expert and completely read your project description, glad to say I worked with both JIRA and whats app APIs and ready to help you. I am r Lagi

€1300 EUR dalam 21 hari
(0 Ulasan)
0.0
MaestreRTMC

Tengo experiencia con atención al cliente por varios años. Puedo usar todos varias herramientas relacionados al mismo y tengo un nivel avanzado de ingles.

€650 EUR dalam 5 hari
(0 Ulasan)
0.0
GogolevMax1

Dear I have read your description carefully to get a clear understanding of what you want and what I should achieve. Now I want to say that I am really interested in your task and I can do it successfully. I have be Lagi

€1000 EUR dalam 7 hari
(0 Ulasan)
0.0
mharam2000

I’m a Software Engineer & ServiceNow Architect with 15 years of comprehensive Experience I have expertise in Application creation,customization,deployment,support and Integration. I’m ServiceNow Certified Application D Lagi

€650 EUR dalam 7 hari
(0 Ulasan)
0.0