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I’m looking for a flexible, detail-oriented agent to become the first point of contact for customers who reach us on WhatsApp. Almost every inquiry you’ll handle is about product information for our physical goods, with an emphasis on explaining specific features clearly and accurately. What the role involves • Monitor the company WhatsApp account during agreed hours and reply to each message within minutes. • Provide concise, friendly explanations of product features, linking customers to photos, PDFs, or web pages when needed. • Keep a simple interaction log in Google Sheets so our sales team can track follow-ups. • Flag any unusual questions, complaints, or potential bulk orders so I can step in quickly. Success looks like • Consistently polite, error-free messages that match our brand tone. • A tidy spreadsheet record for every chat, including customer name, question, and resolution. • Response time that stays under five minutes during your shift. You’ll thrive here if you already sell or promote products through chat apps, enjoy helping people understand how a product works, and can juggle several conversations at once without losing warmth or accuracy. If that sounds like you, let’s talk and set up a short trial shift.
Project ID: 40545321
7 proposals
Remote project
Active 5 days ago
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7 freelancers are bidding on average ₹936 INR/hour for this job

Hello, Providing excellent customer support through WhatsApp requires quick responses, clear communication, and strong organizational skills. I have experience in customer service, live chat support, lead generation, telecalling, and managing customer conversations professionally across multiple channels. I am comfortable handling inquiries, resolving issues, maintaining accurate records, and ensuring customers receive a positive experience. I am reliable, detail-oriented, have strong English communication skills, and can adapt quickly to your processes and tools. � Warm regards, Kamaruzzaman
₹1,000 INR in 40 days
3.9
3.9

Hi, I’d love to help with this role. I have over 4 years of experience in customer support, where responding quickly, communicating clearly, and keeping accurate records were part of my daily work. I genuinely enjoy helping customers understand products and making sure they have a smooth experience. I'm comfortable managing multiple conversations on WhatsApp, maintaining interaction logs in Google Sheets, and escalating anything that needs attention. You can count on me to be responsive, detail-oriented, and represent your brand professionally. I'm looking for a long-term opportunity, and this role feels like a great fit. I'd be happy to do a trial shift and show you how I work. Looking forward to hearing from you!
₹750 INR in 40 days
1.0
1.0

Drawing from my over 15 years of experience in system administration and DevOps, I am an expert in time management. I understand the urgency of customer inquiries and the importance of prompt and efficient service. By leveraging my proficiency with Linux systems, I can ensure that your WhatsApp customers receive concise, friendly, and accurate explanations within minutes. Moreover, my commitment to record-keeping and organization ensures that interactions are not only promptly resolved but also logged comprehensively – this will assist your sales team in tracking follow-ups seamlessly. My expertise in managing system updates and applying security patches efficiently is moreover a boon for maintaining brand security. Furthermore, my excellent multitasking skills mean that I am well-equipped to handle several conversations at once without sacrificing warmth or accuracy. My aim is always to provide error-free messages that align with your brand's tone while keeping response times under five minutes. With me on board, you can expect consistent excellence and a streamlined process that ensures all customer inquiries are meticulously addressed while embodying the core values of your brand.
₹1,250 INR in 40 days
0.0
0.0

Hello, I am interested in assisting as your WhatsApp Customer Support Agent. With several years of experience in customer-facing roles in the banking and financial services sector, I understand the importance of responding promptly, communicating clearly, and maintaining accurate records of every customer interaction. I am comfortable managing multiple conversations while remaining professional and courteous. I have strong data entry skills and experience working with Google Sheets, Excel, and digital documentation. I pay close attention to detail and can maintain organized interaction logs to ensure your sales team has complete and accurate follow-up information. I am also comfortable sharing product images, PDFs, and website links as needed, while escalating complaints or bulk inquiries promptly. You can expect: • Prompt responses during assigned hours • Friendly and professional customer communication • Accurate Google Sheets interaction logs • Strong attention to detail and confidentiality • Reliability and commitment to meeting response-time expectations I would be happy to complete a trial shift so you can evaluate my communication style, accuracy, and reliability. I look forward to the opportunity to support your customers and become a dependable part of your team. Thank you for your consideration. Best regards, Umamaheswari H
₹1,000 INR in 40 days
0.0
0.0

BEFORE YOU MAKE A DECISION, GIVE ME A MOMENT TO SHOW YOU WHAT SETS ME APART. I recently completed a project providing detailed WhatsApp customer service support, offering quick responses and clear product feature explanations. We believe in a clean user interface and smooth workflow to enhance customer interactions effectively. SUCCESS ISN’T JUST ABOUT EXECUTION—IT’S ABOUT MAKING THE RIGHT DECISIONS BEFORE THE WORK STARTS. Regards, Nabeel Ismail
₹750 INR in 7 days
0.0
0.0

We recently wrapped up a project very similar to this. We've built a platform for customer service support. Your need for a detail-oriented agent to handle WhatsApp inquiries aligns with our expertise in providing seamless customer service solutions. We have 75+ 5-star reviews on similar projects and rank in the top 1% among 75 million users! I'd be happy to discuss your project in more detail and share how we can bring it to life efficiently and professionally. Best case, we work together. Worst case, you get free advice that helps you move forward. Regards, Martinus.
₹800 INR in 7 days
0.0
0.0

Hello, I’m interested in this WhatsApp Customer Support role and can start immediately. I have experience in handling customer queries in real-time chat environments, providing clear product explanations, and maintaining fast response times. I’m comfortable managing multiple conversations, keeping tone polite and professional, and accurately logging interactions in Google Sheets. Here’s what I can bring to your project: Quick response time (within 1–3 minutes during shift) Clear and friendly product explanations for customers Strong attention to detail for error-free communication Proper chat logging and follow-up tracking in Sheets Ability to flag urgent or bulk inquiries immediately I understand the importance of maintaining brand tone and ensuring customers get accurate information without delay. I’m available for a trial shift and ready to prove my efficiency. Looking forward to working with you.
₹1,000 INR in 40 days
0.0
0.0

Sasaram, India
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