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IVR System wanted

Telemarketing/Inbound Outbound call centre needing

IVR Software for webhosting and design company.

Need unlimited department options.

Multilingual Text to speech features(must not sound like a robot)

must have caller ID and Customer Info automatically show in the window

Notes System features such as "Called for reason....(dropdownlist)

when the oporator transfers out a call and the same software is installed(different department) it must have a system where they can communicate via txt. i.e "Transferred from(rep ID) Customer ref number

call ID number(for customer) and Notes / reason for transferring.

for example if customer calls looking for billing solution and they come through, they need to trabsfer to another department such as Credit Managment, the billing agent needs to type the the notes "click transfer" select a reason(credit issue) and then notes such as"customer has overdue amount and needs to extend"

thats a pure example of the features the system will be able to do.

Must have both user and admin interface.

Admin Features

Manage users, call lines, Voip Implimented

beable to monitor calls and access call logs

Manage Autodialer (call lists)

we need the system in stages as this is urgent, if you have a sytem already made that can do this we would greatly consider.

We will need access to it immediatly and will pay a monthly amount(rental)/License

Kemahiran: Pengaturcaraan C, Delphi, Visual Basic, Destop Windows

Lihat lebih lanjut: logs company, features telemarketing, admin system company, cisco tcl record calls, call lists, voip admin, type notes, transferring, pure basic, need telemarketing agent, company logs, caller id, call id, call centre, basic user system, voip billing admin, license features, billing software access, need voip agent, company rep, sound solution, rental access, urgent solution, basic system features, reason needing

Tentang Majikan:
( 2 ulasan ) gold coast, Australia

ID Projek: #361521