Customer Service and Tech Assistance Representative

• Helps Customer with billing and technical issues. • Monthly target, which is being achieved always. • Handling customer inquiries and complaints. • Welcome customer by greeting them and assisting them. • Log customer details on the CRM. • Answers calls and respond to emails. • Answers question about the products details and the promotions. • Perform sales and payment transaction via phone. • Perform other duties as assigned by management. • Advise customer by providing information on products. • Document sale by creating or updating customer profile records. • To provide highly quality customer service, cross selling and executing customer request over the phone. • To handle customer inquiries and complaints. • To escalate through the correct channel complaints /issue this cannot be resolved in call center. • Identify potential customer opportunities to deepen customer relationships. • Identify and resolve customer problems in minimum time frame and on first call. • Evaluate recourses available to assist customers and use correct resources. • To complete any post call processing necessary to resolve customer queries or problem. • Achieve established standard for call handling quality, productivity and availability as per goals.

Project ID: 39737511