High-Volume Phone Support Needed

$15-25 USD / hour

Closed

Posted about 1 month ago

$15-25 USD / hour

I need a reliable professional who can take the front-line phone load for my business—well over 50 calls every day—and keep the experience warm, clear, and efficient. Calls come in for everything from product availability to basic troubleshooting, so you’ll be expected to greet, gather details, resolve what you can on the spot, and escalate only when absolutely necessary. Alongside the phones, I also receive a steady flow of general-information emails. When you’re not on a call, you’ll reply to those messages using our brand voice and a set of ready-made response templates; if something falls outside those templates, you’ll flag it for me. Key deliverables: • Answer and document every incoming call in our cloud VoIP system and log concise notes in the CRM • Maintain average call handling time without rushing the customer • Respond to all general-information emails within the same business day, using our template library • Highlight unresolved issues or patterns so we can improve our FAQs and scripts I’ll provide the phone line, a shared inbox, the CRM login, and a short knowledge-base. You bring a quiet workspace, flawless spoken English, and the patience to handle a high volume of interactions with a smile.

Project ID: 40492662

About the project

5 proposals

Remote project

Active 21 secs ago

Looking to make some money?

Email address

Benefits of bidding on Freelancer

Set your budget and timeframe

Get paid for your work

Outline your proposal

It's free to sign up and bid on jobs

5 freelancers are bidding on average $18 USD/hour for this job

@harrivivek

Hello, I would be happy to assist with your phone support and customer service operations. I have experience handling high-volume customer interactions, managing email support, maintaining CRM records, and ensuring every inquiry is documented accurately and professionally. I can efficiently answer incoming calls, provide clear and friendly customer assistance, log detailed notes in your CRM, manage email responses using templates, and promptly escalate issues when required. I am reliable, organized, and committed to maintaining excellent customer satisfaction while meeting response-time targets. I am available to start immediately and would welcome the opportunity to discuss your workflow and support requirements. Thank you for your consideration. Best regards, Harri Sangar

$15 USD in 40 days

5.0

(2 reviews)

1.3

@temitopec5

Hello, I am excited to apply for your Customer Support and Virtual Receptionist position. With extensive experience in administration, customer relations, and communication management, I am confident in my ability to handle a high volume of calls while maintaining a professional, friendly, and efficient customer experience. In my current and previous roles, I have managed daily communications, responded to inquiries, coordinated multiple stakeholders, maintained detailed records, and ensured timely follow-up on outstanding issues. Thank you for your consideration. I look forward to hearing from you. Best regards, Temitope C.

$20 USD in 30 days

0.0

(0 reviews)

0.0

@Stella5050

Hi, I can handle your front-line phone and email load with the tone your brand needs. I’m comfortable with 50+ calls/day. I’ll greet customers warmly, gather details quickly, resolve issues on the spot, and escalate only when necessary. Every call gets logged in your Cloud VoIP + CRM with concise notes, and I’ll maintain efficient handling times without rushing anyone. When I’m off calls, I’ll respond to all general-information emails same business day using your templates and brand voice. Anything outside the scripts gets flagged to you right away. I’ll also track unresolved issues and patterns so we can improve FAQs and call scripts. I have a quiet workspace, flawless spoken English, and the patience for high-volume customer interactions. I’m ready to start once you share the phone line, inbox, CRM, and knowledge base. My Regards, Stella Onu

$20 USD in 40 days

0.0

(0 reviews)

0.0

@EthanKCK

Dear Client, I understand the need for a reliable professional to handle high-volume phone support efficiently and warmly. Having recently completed a similar project, we are well-equipped to assist. Our approach involves timely call answering, concise documentation in the CRM system, and utilizing response templates for email inquiries. By highlighting unresolved issues, we can continuously improve customer service. With a proven track record in customer support and communication, we are confident in delivering exceptional results for your business. Is there anything specific you'd like me to focus on first? Happy to discuss the details if this sounds like a good fit. Regards, EthanKCK

$15 USD in 8 days