Admin Chat WhatsApp & Template

$10-30 USD

Closed

Posted 7 days ago

$10-30 USD

Paid on delivery

Saya sedang mencari seorang admin yang siap mengambil alih tugas utama saya — membalas chat pelanggan di WhatsApp. Fokusnya: • Membalas setiap pesan dengan cepat, ramah, dan akurat sehingga pelanggan merasa diperhatikan. • Membantu saya menyusun kumpulan template balasan (greetings, follow-up, konfirmasi pembayaran, pertanyaan produk, dan penutup) agar respons tetap konsisten. • Menyesuaikan template bila ada perubahan promosi, stok, atau kebijakan toko. Saya akan menyediakan akses ke akun WhatsApp Business dan panduan dasar produk. Anda cukup terbiasa memakai WhatsApp untuk bisnis, disiplin dalam menjaga SLA waktu balas, serta kreatif menulis kalimat yang sopan dan tidak kaku. Deliverables: 1. Layanan live chat harian sesuai jadwal yang kita sepakati. 2. Draft 10-15 template balasan pertama, lengkap dengan placeholder variabel (nama pelanggan, nomor order, dll.). 3. Rekap mingguan berisi pertanyaan umum pelanggan dan saran perbaikan alur chat. Jika Anda pernah mengelola CS online atau menulis skrip chat, sebutkan pengalaman dan contoh singkat gaya balasan Anda.

Project ID: 40447517

About the project

1 proposal

Remote project

Active 7 days ago

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1 freelancer is bidding on average $30 USD for this job

@SnTechnologies59

Hello Sir, I am interested in your project. I have 7+ years of experience in customer support, live chat handling, virtual assistance, and business communication. I am experienced in managing customer conversations professionally while maintaining fast response times and a friendly communication style. I can help reply to customer chats quickly, accurately, and politely while ensuring customers feel supported and valued. I can also assist in creating organized reply templates for greetings, follow-ups, payment confirmations, product inquiries, and closing messages with customizable placeholders such as customer names and order numbers. I am comfortable using business messaging platforms, updating templates based on promotions or stock changes, and maintaining consistent communication quality. I can also provide weekly summaries of common customer questions along with suggestions to improve the chat workflow and customer experience. I am reliable, detail-oriented, and ready to support your daily customer service operations professionally. Please send me a message so we can discuss further. Best regards, SoftNexus Technologies

$30 USD in 2 days