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I’m looking for someone who can handle live chat customer support each evening from 4 PM to 8 PM. You’ll be the first point of contact for visitors to our site, answering questions, solving basic issues, and passing anything complex to me with clear notes. Key expectations: • Respond promptly and professionally throughout the four-hour window. • Keep chats friendly, concise, and on-brand. • Log the main questions you receive so we can improve our FAQ. I’ll provide access to the chat platform, a quick reference guide to common queries, and any updates you’ll need. Reliability during the scheduled hours and strong written English are essential. If you have prior experience in customer support or live chat tools, that’s a plus.
Project ID: 40690966
18 proposals
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Active 4 days ago
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18 freelancers are bidding on average $18 USD/hour for this job

Having built my reputation as an adept website developer and eCommerce expert, addressing customers' inquiries with utmost professionalism is second nature to me. My consistent reliability and strong written English enable me to thoroughly satisfy your requirements for a live chat agent. Additionally, I have substantial experience using various customer support tools, including the one you're providing access to, which gives me a solid foundation for handling this role seamlessly. One of the key elements in managing customer queries is being concise and on-brand, traits that define my approach to communication. Leveraging my prior customer service engagements, I've developed adequate skills to tackle basic problems while effectively escalating complex issues. Since your FAQs are fundamental in enhancing our service, I'm fully committed to logging the questions I receive and proactively suggesting improvements for the reference guide. Moreover, my virtual assistance skills are extremely relevant to this project. Whether it's product optimization or order management, PPC campaigns or scheduling LinkedIn posts, I've efficiently handled numerous integral tasks for businesses just like yours. With my broad skill set and unwavering dedication, let me be your reliable partner in keeping your evening live chat support precisely what it should be: prompt, professional, and proficient!
$20 USD in 40 days
2.8
2.8

Hey, Just wrapped up an evening live‑chat support shift for a SaaS startup, handling 200+ conversations between 4‑8 PM with zero SLA breaches. I’m the perfect fit for your needs. I thrive on prompt, professional responses, keeping tone friendly and on‑brand while logging key questions to boost your FAQ. I’m experienced with major chat platforms, adept at clear escalation notes, and always reliable during scheduled hours. Multiple 5‑star reviews on live‑chat and customer support projects attest to my track record. Let’s connect for a quick call—or I’ll drop you a free consultation with actionable tips. Chris | Lead Developer | Novatech
$25 USD in 7 days
2.6
2.6

Hello I can provide reliable evening live chat support from 4 PM–8 PM, responding promptly and professionally, resolving basic issues, and escalating complex cases with clear notes. I’ll also maintain a simple FAQ/issue log to help improve customer support over time. Available daily and ready to start immediately. Regards Raheel
$20 USD in 40 days
1.7
1.7

Hi, I can provide reliable live chat support during your 4 PM–8 PM window, responding quickly and professionally while keeping every interaction friendly and on-brand. I’ll handle customer questions, resolve basic issues, escalate complex matters with clear notes, and track recurring questions to help improve your FAQ. I have strong written English, attention to detail, and a customer-first approach. I’m available to start immediately and can consistently cover the required hours.
$20 USD in 40 days
0.0
0.0

Hi there, I am writing to express my strong interest in your live chat customer support position (4 PM to 8 PM). With a strong background in customer service, retail management in the US, and e-commerce, I am well-prepared to represent your brand professionally and promptly. **Why I am a strong fit for your team:** * **Proven Management & US Experience:** Over 10 years in retail management at 7-Eleven in Dallas, Texas, gave me extensive hands-on experience meeting high customer expectations with clear, reliable, and friendly communication. * **Certified Customer Service & Communication:** I hold a Diploma in Customer Service (Alison) and am a published author on Amazon, ensuring exceptionally polished written English, concise answers, and an empathetic tone. * **E-Commerce & Digital Tool Aptitude:** Through my current work with Silk N Silicon, I regularly navigate digital platforms, marketing tools, and online operations, allowing me to adapt quickly to your live chat software. * **Reliable & Detail-Oriented:** I am fully available for the 4-hour evening window. I excel at using reference guides to solve basic queries, escalating complex issues with precise notes, and logging questions to enhance your FAQ. I am ready to assist your site visitors starting immediately. Thank you for your time and consideration. Best regards, **Mollah Morshed**
$20 USD in 40 days
0.0
0.0

Hi , I can provide reliable live chats and respond quickly from 4pm to 8pm.I can also handle customer support professionals and on time thanks.
$20 USD in 100 days
0.0
0.0

Hello, I’m interested in handling your evening live chat support from 4 PM to 8 PM. I can provide prompt, friendly, and professional responses, resolve common customer issues, and escalate complex questions with clear notes. I’m reliable, organized, and comfortable following scripts and reference guides while maintaining a consistent brand voice. I can also log recurring questions to help improve your FAQ and customer experience. I’m ready to start and can commit consistently to the scheduled hours. Best regards Nosheen
$15 USD in 40 days
0.0
0.0

With over four years of experience dealing directly with customers, I have developed an intuitive understanding of the importance of prompt and professional communication. As your evening live chat support representative, I would prioritize quick and concise responses while always maintaining a friendly and on-brand tone, ensuring visitors feel valued and supported. One of the key aspects that set me apart is my commitment to continuous improvement. Logging detailed notes during conversations with customers has been an integral part of my approach. By noting down the main questions that arise, I can help your team establish a more comprehensive FAQ section. Furthermore, my fluency in written English is a strength that complements my passion for providing outstanding customer service. This allows me to effectively communicate complex issues to you, ensuring nothing falls through the cracks. Given the access to relevant tools and resources, I am confident that I can make a substantial contribution to your team by providing reliable and efficient live chat support during your specified time frame.
$15 USD in 20 days
0.0
0.0

Hi there, An unanswered chat at 4:01 PM turns a curious visitor into a lost customer before they leave the page. I manage your live chat from 4 PM to 8 PM, responding promptly, solving basic issues, and escalating complex inquiries with clear notes for you. I follow your quick reference guide, keep responses friendly and on-brand, and log common questions to help improve your FAQ. I have 5+ years, 100% five-star feedback in customer support and live chat tools. What is the most common complex issue you prefer to handle personally rather than escalate? Let's dive into an exciting discussion about the project! Cheers
$15 USD in 40 days
0.0
0.0

Hello, I am interested in your Live Chat Customer Support project. I can provide reliable support every day from 4 PM to 8 PM and respond to website visitors promptly, professionally, and in a friendly manner. I can help with: • Answering customer questions clearly and professionally • Handling basic issues using your provided guidelines • Escalating complex issues to you with clear notes • Maintaining a friendly and professional chat experience • Recording common customer questions for FAQ improvement • Following your instructions and brand communication style • Being punctual and available throughout the scheduled hours I have good written English, strong attention to detail, and I understand the importance of quick responses in live chat support. I am available to start immediately and would be happy to begin with a trial period if required. Best regards
$15 USD in 40 days
0.0
0.0

Hi, I can provide reliable live chat support from 4 PM–8 PM daily, responding promptly and professionally while keeping communication friendly and on-brand. I’ll handle common questions, resolve basic issues, escalate complex matters with clear notes, and maintain an FAQ log of recurring customer questions. I’m reliable, detail-oriented, and ready to start immediately. Best regards ADEEL
$20 USD in 40 days
0.0
0.0

With my background and experience as a junior accountant, one might question why I'd be the right fit for customer support. But, providing excellent service is at the core of any industry - even in accounting. Just as I work tirelessly to satisfy my clients' financial needs and answer their questions accurately, I'm confident that I can bring the same commitment, diligence, and attention to detail to your live chat support system. My well-honed skills in customer service, supported by my organizational and problem-solving abilities, make me an ideal candidate for this position. As someone who has worked diligently with Microsoft Excel and data entry, you can trust me with logging all the essential and frequently asked questions for FAQs improvement. Reliability is one of the most critical aspects of successful customer support delivery, and I understand that fully. So not only can you count on me to show up punctually for my shift every day without fail, but you can also rely on me to manage your live chat platform harmoniously while maintaining your brand's friendly yet professional tone - enabling your customers to get the assistance they need in a timely and pleasant manner. Let's work together to ensure your customers receive exceptional support because behind any successful business, there's always an efficient team dedicated to customer satisfaction!
$20 USD in 40 days
0.0
0.0

I want to get this job. Besides i am from El Salvador un latín America but I want to handle live chat customer support AND this Is a clear oportunity for me to get More experience. Please share me the site, give me More details what I need to do and leave clear notes. I am so responsable, O would like to have an interview and help you with this job
$20 USD in 40 days
0.0
0.0

Hello, I bring 6 years of experience in multichannel support and real-time customer care for global brands and ecommerce, specializing in delivering fast, friendly, and solutions oriented assistance via live chat. I excel at handling high inquiry volumes, resolving issues efficiently, creating clear response templates, and maintaining positive customer interactions that boost satisfaction and retention. I am available immediately to fit your scheduled hours and look forward to discussing how I can support your team!
$15 USD in 40 days
0.0
0.0

Hi there, I am writing to apply for the live chat support role during your 4 PM to 8 PM window. As a DevOps Engineer with a background in Data Analytics, my daily work revolves around rapid troubleshooting, meticulous system logging, and precise communication when escalating complex issues. I will bring this exact analytical, detail-oriented, and highly responsive approach to your front-line customer support. Here is what you can expect when working with me: - Reliable Coverage: I am fully available and dedicated to the 4-hour evening shift. - Professional Communication: I provide friendly, concise, and on-brand assistance using strong written English. - Systematic Logging: I excel at identifying patterns. I will track and log common inquiries systematically to help you continuously improve your FAQ. - Clear Escalations: I will resolve basic issues immediately and filter only the complex problems to you, accompanied by structured, actionable notes. I am ready to review your quick reference guide, adapt to your workflow, and ensure your site visitors receive immediate, high-quality help. Thank you for your time and consideration.
$15 USD in 20 days
0.0
0.0

I’m a great fit for this because I know how to keep chats friendly and active, handle trolls or spam without breaking a sweat, and make sure your community stays safe and welcoming around the clock.
$15 USD in 40 days
0.0
0.0

As a Scrum Master and Agile Leader with more than 14 years of experience, I have a strong command over time management and would be able to seamlessly accommodate the evening live chat support you need from 4 PM to 8 PM. My experience in handling cross-functional teams in various domains has honed my skills in promptly and professionally responding to inquiries, which aligns perfectly with your key expectations. Moreover, my extensive track record in stakeholder management has equipped me with the necessary communication skills to maintain a friendly and concise tone throughout the chats, keeping them on-brand. An added bonus will be my ability to accurately log the main questions received during the chats - this can help us improve the company's FAQ section for future customer use. While my profile primarily revolves around Agile project management, it gives me a unique edge in terms of prioritizing tasks and consistently ensuring timely and quality outcomes. My proficiency+ in using tools like JIRA, Azure DevOps, and Power BI complements your requirement perfectly. With reliable access to your chat platform, applying my strengths will help bring enhanced efficiency and increased satisfaction for both you and your customers.
$15 USD in 40 days
0.0
0.0

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