Enterprise Architect (Lead) – Agentic IVR (Banking)

£60-80 GBP / hour

Closed

Posted 7 days ago

£60-80 GBP / hour

Role Summary : (This role is open only to candidates who are currently based in London) We are seeking an experienced Enterprise Architect – Onsite Lead to drive a strategic Agentic IVR transformation program for a leading banking client on GCP. This role combines deep architectural expertise with strong customer relationship management, acting as a trusted advisor to senior business and technology stakeholders. ________________________________________ Key Responsibilities • Serve as the primary onsite liaison for banking stakeholders, building strong, trust-based relationships across business, operations, and IT. • Lead Agentic IVR architecture design using GCP (CXAS, Dialogflow CX, ADK, Vertex AI, Apigee) for banking use cases such as customer servicing, fraud checks, payments, and loan inquiries. • Translate business goals into secure, compliant, and scalable AI-driven conversational solutions. • Drive CX transformation and automation strategy aligned with regulatory requirements. • Ensure seamless integration with core banking systems, and CCaaS platforms. • Establish governance, compliance, and AI guardrails (data privacy, auditability, explainability). • Oversee delivery teams ensuring quality, performance, and resilience. ________________________________________ Key Skills • Strong banking domain expertise (retail, lending, payments, contact center) • Expertise in Conversational AI / IVR and GCP architecture • Knowledge of Agentic AI, RAG, and API-led integrations • Exceptional stakeholder engagement and influencing skills ________________________________________ Experience • 12–18+ years in enterprise architecture / solution design • Proven experience in onsite client-facing roles in banking programs • Hands-on delivery of IVR / Contact Center / Conversational AI transformations • Experience with large-scale digital transformation in regulated environments • Track record of engaging executive stakeholders and driving CX initiatives ________________________________________ Preferred Qualifications • Experience working with Tier-1 banks or financial institutions • Strong understanding of banking regulations (e.g., data privacy, PCI-DSS, GDPR equivalents) • Exposure to CCaaS platforms (Google CXAS/CES, Genesys, NICE, Amazon Connect) • Experience in multi-agent orchestration / agentic frameworks • Familiarity with AI governance, risk management, and model validation frameworks ________________________________________ Certifications • Google Cloud Professional Architect (Mandatory/Preferred) • Google Professional Machine Learning Engineer • Certifications in Conversational AI platforms (Google CES, Dialogflow CX or equivalent) • TOGAF / Enterprise Architecture certifications

Conversational AI

Enterprise Architecture

Project ID: 40479223

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Remote project

Active 5 days ago

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4 freelancers are bidding on average £65 GBP/hour for this job

@mobasherreza10

Hi there, With over a decade of experience in enterprise architecture, particularly in client-facing roles in the banking industry, few can match my blend of expertise and strategic focus. This is coupled with an unparalleled understanding of Conversational AI/IVR, precisely the transformative technology required for your Agentic IVR program. Notably, I have developed efficient and scalable solutions utilizing GCP (CXAS, Dialogflow CX, ADK, Vertex AI, Apigee) for use cases like customer service, payments, and loan inquiries. In regulatory environments such as banking, where GDPR and data privacy are crucial considerations alongside transformative technologies like AI-powered IVR systems with stringent security requirements, my track record shines. Having worked with Tier-1 banks and extensive knowledge of regulatory norms like PCI-DSS and GDPR equivalents further testify to my suitability for the role at hand.

£70 GBP in 40 days

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@borisevichvolga

With my 22+ years of international experience, I can offer a unique perspective to your banking project that goes beyond technology. I understand the intricacies and challenges of cross-border operations, and I have a proven track record of delivering complex supply chain management and trade finance projects successfully. This project requires someone who is adept at navigating through regulatory environments, and that's where my expertise in international sanctions compliance comes into play. In addition to my cross-industry portfolio, I have hands-on experience with digital transformations in regulated sectors – something that will greatly benefit this project. I've launched new products under strict timeframes, reduced logistic costs significantly, all while building robust supplier networks across different jurisdictions. My specialized knowledge in AI-powered analytics adds even more value as we explore the possibilities of GCP and Conversational AI in the context of the banking sector. Lastly, my communication skills are noteworthy given my background in commercial writing and business translation from English to Russian (which may come in handy as per your preferred qualifications).

£60 GBP in 40 days