Please review the description clearly:
This project is specifically for those bidder who are either currently working or have work experience in webhosting companies or have experience in BPO and outsourcing companies.
A client, which is a very small startup webhosting company requires the following process, procedures and forms and documentation package:
- NOC Employee handbook
- NOC Employee training presentations and handbook
- Helpdesk procedures and processes
- Client setup process
- NOC operations
Please note: The deliverable of this project are documents, process flows and forms only - that can ideally be put into one concise binder.
Please provide full information on your background and your ability to provide the above listed information. I can provide more information to the right person with the right background.
Please only bid if you can provide a high quality (preferably ISO certification level) documentation and understand process and procedures. Bidders with ISP, BPO and Webhosting project management experience are encouraged to bid.
If you have any questions or require clarifications, kindly contact me asap.