I need a Business Plan for a BPO call center as well as one for an ITUC project as well but the BPO project is more pressing.
The attached document on BPO in Uganda has some financials starting on page 36.
There is also an application for Uganda's BUSINESS PROCESS OUTSOURCING AND OFF-SHORING (BPO) INCENTIVE PROGRAMME which starts on page 51.
The financials are dated (a bit old) as they are from 2008, however, they provide us a place to start from. Wages of call center staff In Uganda are around $5/hr. So for a 100 seat call center operating three 8-hour shifts translates to employment for 300 people.
300 x $5 x 8hr x 365days = $4,380,000/yr
The current exchange rate $1 USD = 2,700 /= UGX
So for basic salaries excluding managers and supervisors the cost translates to 11,826,000,000 UGX (just under 12 billion Uganda shillings)
In addition to applying to the Uganda's BPO Incentive Programme we would also apply for funding to support initial investment and operational costs of the call center. The plan would call for us to establish a Joint Venture with a successful company in the call center business as it is a highly competitive sector. We would be able to attract and retain business from around the globe.
Some of the incentives in Uganda
The Government of Uganda has a BPO incubation centre with a 300 seat-call centre as a BPO centre of excellence to provide direct and indirect employment opportunities for 1000 Ugandans within 2010/2011 financial year for starters.
Government will provide rented space for BPO operators that are not in the call centre category, provide bandwidth for BPO operators and clean power with backup power as incentives for BPO operators who will operate in the incubation centre.
Government will also provide a training facility for BPO trainers, to brand and market the BPO industry in Uganda and to develop BPO governance frameworks.