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I had my car repainted and the colour is clearly mismatched. On top of that, the shop left head-lights un-restored, paint pips and swirls in the clear-coat, a dusty green haze that I had to scrub off, and a small bubbly patch on the front bumper. Here is what I need handled: • Call the body shop on my behalf. • Verify the exact tint formula they recorded in their system and compare it with the factory spec I will supply. • If the formula is wrong, move straight to my preferred resolution: a 90 % refund of the amount I paid. Failing that, negotiate either a complete repaint with a no-charge rental car or the closest possible refund figure. • Document every point of the discussion (names, dates, statements, agreed next steps) so I have a written record. • Provide a concise call recap and the shop’s written or emailed response, ready for me to approve or escalate. Acceptance criteria – Written confirmation of the tint formula used. – Clear evidence that the shop agrees to one of the resolutions above, with the 90 % refund noted as my first choice. – Call summary delivered in a shareable document within 24 hours of the conversation. A calm, confident phone presence plus solid negotiation skills are key; any prior experience with auto-body or warranty disputes will help. I would like to review any potential resolution before it is committed to. I can also provide a scan of the color on the car showing it is not to specification. The shop is in Colorado Springs, CO 80919 and is generally open 8am-4pm eastern standard. The shop is a privately owned franchised Maaco paint and body shop.
Project ID: 40532947
14 proposals
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Active 7 days ago
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14 freelancers are bidding on average $124 USD for this job

With over a decade of experience as an Attorney and Legal Consultant, I am uniquely poised to take on your Auto Paint Refund Negotiation Call project. My skills in documentation and the law will help provide you with a sharp and concise record of our conversation with the shop's written or emailed response, ready for your review or escalation. I will also make sure to confirm the tint formula used and ensure it aligns with the factory spec, using my keen eye for detail.
$200 USD in 1 day
6.4
6.4

Having read through your project description, I believe my skills as a seasoned negotiator and communicator make me the ideal candidate to handle this complicated situation on your behalf. Over the course of my 8-year career, I have honed an effective and persuasive phone presence, giving me an edge in high-stake discussions. And as someone skilled in documentation, you can rest assured that every single detail will be recorded for your perusal. While my expertise revolves around web-based solutions, I am no stranger to navigating complex problems. Having worked with CMS platforms such as Wordpress and Wix, I understand the importance of adhering to specifications and delivering top-notch results, a mentality that aligns well with your own concerns. Over the years I have cultivated a meticulous approach to my craft which involves comprehensive testing and error-fixing; an approach akin to dealing with any potential road-blocks or resistance from the shop.
$33 USD in 1 day
3.6
3.6

Hello, I understand the situation and can professionally handle communication with the body shop on your behalf, ensuring a calm but firm negotiation process focused on your desired outcome. My approach would be structured and evidence-based. First, I would call the Maaco franchise shop in Colorado Springs to confirm the exact paint/tint formula recorded in their system and document all details shared during the conversation. I would then compare that information against the factory specification you provide and identify any discrepancies. During negotiation, I would clearly present the issues (colour mismatch, finish defects, and incomplete work) and push for your preferred resolution of a 90% refund as the primary option. If they resist, I would strategically negotiate alternative outcomes such as a full repaint with a rental car included or the highest possible partial refund. I would maintain a detailed written log of names, dates, commitments, and follow-up actions, and deliver a concise call summary with any written/email confirmation within 24 hours. To begin, I would need your factory colour specification, any supporting photos or scans, and your authorization for me to represent you in the call. I’m ready to proceed with clear communication and strong attention to detail.
$30 USD in 1 day
3.0
3.0

As an experienced legal professional adept in the art of negotiation and dispute resolution – I'm aware that a mismatched paint job on a newly repainted car is a significant issue. Trust me to handle your auto paint refund negotiation call with the utmost care, precision, and efficiency. My knowledge of contracts and keen attention to detail ensures that no stone will be left unturned in verifying the exact tint formula used by the body shop and comparing it with your factory specifications. I'll use this information to advocate for your preferred resolution of a 90% refund, but if needed I'm prepared to negotiate other equitable remedies like a complete repaint with complimentary usage of a rental car. One of the cornerstones of my practice is maintaining meticulous documentation. Therefore, you can expect me to diligently record every aspect of our conversation with the body shop – from names to agreed next steps - ensuring you have a comprehensive written record at each stage. Furthermore, I'll provide you with a concise call summary along with the shop's written or emailed response within 24 hours, giving you ample time to review and decide your next move. Trust me to bring my experience, skills, and dedication into play as we pursue a satisfactory resolution for you.
$50 USD in 7 days
2.0
2.0

Hello, Drawing from my extensive experience in customer service and phone support, combined with solid negotiation skills I have honed over a decade in AI and Automation, I am uniquely equipped to handle your auto paint refund negotiation call. Having specialized in AI-powered systems that streamline operations, reduce costs and boost efficiency, I can assure you of a meticulously documented conversation with the body shop providing clear evidence of their agreement to one of your preferred resolutions. My knack for designing intelligent systems that automate tedious processes aligns with the need for orderly documention and a clear record of our dialogue during this negotiation. You can expect a thorough call summary ready within 24 hours of the conversation - outlining everything from names, dates, statements to agreed next steps. While I may not have direct automotive or warranty dispute experience, my navigation of complex tasks is second nature to me. Rest assured that my proficiency in understanding nuances, coupled with a calm and confident demeanour, would be an asset to this project - especially when dealing with a franchised Maaco paint and body shop like the one in Colorado Springs. Let's work together on rectifying this situation promptly and effectively! Thanks!
$30 USD in 5 days
0.6
0.6

I see you need help negotiating a refund for a botched auto paint job. I'd handle this by contacting the body shop, verifying the tint formula, and pushing for a 90% refund or a repaint. This will allow you to get the resolution you deserve swiftly. I've successfully resolved similar disputes and have a knack for negotiation. Quick question: When can we discuss the details further? Regards, Collen Jr Liebenberg
$100 USD in 3 days
0.0
0.0

Hi there, I can assist with professionally communicating and negotiating with the body shop regarding the paint quality concerns and color mismatch. I understand the importance of obtaining accurate information, preserving documentation, and ensuring that no resolution is accepted without your approval. My approach would be to contact the shop, verify the exact tint formula recorded for your vehicle, and compare it against the factory specifications and any supporting documentation you provide. During the discussion, I will address the reported issues, including the color mismatch, un-restored headlights, paint defects, clear-coat swirls, surface contamination, and the bubbling area on the bumper. I will clearly present your preferred resolution of a 90% refund and, if necessary, negotiate alternative remedies such as a complete repaint with a complimentary rental vehicle or the highest possible refund amount. Throughout the process, I will maintain detailed records of all communications, including dates, names, statements, and proposed resolutions. Following the conversation, I will provide a concise written summary along with any written responses received from the shop so that you can review and approve the next steps before any commitment is made. Kind regards
$30 USD in 1 day
0.0
0.0

✅✅✅✅✅ I have experience handling customer-service disputes, warranty claims, and vendor negotiations, including documenting communications, gathering supporting evidence, and pursuing fair resolutions on behalf of clients. I can professionally communicate with the body shop to verify the paint formula used, compare it against the factory specification you provide, document all discussions in detail, and negotiate your preferred outcome while ensuring no settlement is accepted without your approval. My focus is on maintaining a calm, professional approach, creating a clear written record, and securing the strongest possible resolution based on the evidence available.
$140 USD in 3 days
0.0
0.0

I excel in negotiations. I pride myself in my ability to make people see the right side of any argument.
$140 USD in 7 days
0.0
0.0

As a seasoned professional with a wealth of experience in legal consulting and protection, I'm more than equipped to deftly navigate your auto paint-refund conundrum with Maaco. Years of experience in negotiation and documentation have honed my skills to ensure the best outcomes for my clients, which I'm confident translates seamlessly into this project. In regards to your specific requirements, I have an exceptional eye for detail – something crucial to verifying the tint formula used by the body shop and comparing it with the factory specifications, especially given your scan of the non-compliant paint color on your vehicle. My past experiences handling warranty disputes assure you get an exhaustive outline of our conversations--names, dates, statements, agreed next steps--in a shareable document as per your acceptance criteria. Furthermore, my previous engagements encompassed dealing effectively with both individuals and businesses alike, so reaching out to Maaco wouldn't be new territory for me. I understand the importance of a calm and confident demeanor that contributes significantly to fruitful resolution discussions. Trust me to assertively negotiate the best possible outcome - 90% refund being your first choice - whilst maintaining cordiality and ensuring any potential resolution can be reviewed before committing to it. Your 100% satisfaction is my objective.
$90 USD in 1 day
0.0
0.0

Hello good morning, I learnt your car needs painting am so sorry about that , i am a good sales representative who specialises in cold calling , follow- up, data publication and entries i could handle any task ahead and very confident of my worth .
$140 USD in 7 days
0.0
0.0

This project aligns closely with my experience, and I’d be excited to help bring it to life. While I am new to Freelancer, I have tons of experience and have done other projects off site. I understand the frustration of dealing with auto paint issues and negotiating refunds. Your detailed requirements show the importance of a professional approach. My solid negotiation skills and experience in handling similar disputes make me confident in achieving the desired resolution for you. I can ensure a seamless process by carefully documenting all discussions and providing a clear call recap for your review. Let's discuss further how I can assist in resolving this matter effectively. I would love to chat more about your project! Regards, Bester Devenier
$200 USD in 7 days
0.0
0.0

Drawing from my substantial experience dealing with clients who need precise solutions, I will not only contact the body shop on your behalf but will also verify the tint formula they used and compare it with the factory spec you'll be providing. In case of any discrepancy, which seems likely in this situation, I'll diligently work towards your preferred resolution -- securing a 90% refund or a complete repaint-- using all my negotiation skills for a successful outcome. My commitment to quality work aligns directly with your needs for documenting every point of discussion with the body shop. I will keep comprehensive records which include names, dates, statements, agreed next steps ensuring you have written proof should necessary measures need to be taken. Finally, mimicking the prompt action for which I'm known Implementing any chosen resolutions quickly and delivering a concise yet thorough call recap+a documented response from the shop within 24 hours."
$300 USD in 8 days
0.0
0.0

Colorado Springs, United States
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