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I run a small but busy business that sells car accessories and paint products, and I now need help staying on top of our growing customer base. Your main focus each day will be direct customer communication—answering questions, taking orders, arranging follow-ups, and generally making sure every buyer feels heard and well looked after. We work with customers in both Spanish and English, so you must speak and write both languages fluently. Expect to move seamlessly between English-speaking body-shops in the U.S. and Spanish-speaking wholesalers in Latin America. Channels you will handle • Email • Phone calls (I’ll provide a VoIP line) • Live chat on our website and social media inboxes Beyond front-line contact, I’ll count on you to log each interaction, update the daily sales/returns sheet, and flag any product or shipping issues that need my attention. Accuracy in those records is critical because our inventory and re-order points depend on the data you enter. Deliverables I expect 1. Same-day responses to all incoming emails, calls, and chat messages during agreed work hours 2. A neatly maintained customer log (spreadsheet in Google Sheets) updated before you sign off each day 3. A short end-of-day summary noting any urgent follow-ups, customer complaints, or potential upsell leads If you already know basic CRM or help-desk tools (e.g., HubSpot, Zendesk, Freshdesk) let me know, though a fast learner with solid communication skills and attention to detail will also fit right in. Consistent reliability and a friendly tone with customers matter most to me. Sound like a match? Tell me about your bilingual support experience and typical response times, and we can start onboarding this week.
Project ID: 40704744
19 proposals
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Active 2 days ago
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19 freelancers are bidding on average $372 USD for this job

⭐⭐⭐⭐⭐ Bilingual Customer Support for Your Growing Business Needs ❇️ Hi My Friend, I hope you're doing well. I've reviewed your project requirements and noticed you're looking for a bilingual customer support specialist. Look no further; Zohaib is here to help you! My team has successfully completed 50+ similar projects for customer support roles. I will ensure smooth communication with your customers, answering questions, taking orders, and following up efficiently. ➡️ Why Me? I can easily handle your customer support needs as I have 5 years of experience in bilingual communication, customer service, and sales support. My expertise includes managing emails, phone calls, and live chats in both Spanish and English. Not only this, I have a strong grip on CRM tools and data management, ensuring accurate records for your business. ➡️ Let's have a quick chat to discuss your project in detail and let me show you the quality of my previous work. I look forward to discussing this with you in our chat. ➡️ Skills & Experience: ✅ Bilingual Communication ✅ Customer Support ✅ Order Management ✅ Email Handling ✅ Phone Support ✅ Live Chat Support ✅ CRM Tools (HubSpot, Zendesk) ✅ Data Entry ✅ Sales Tracking ✅ Problem Resolution ✅ Attention to Detail ✅ Customer Relationship Management Waiting for your response! Best Regards, Zohaib
$385 USD in 2 days
5.7
5.7

Hello, I’ve carefully read your job posting, and I can deliver the job based on the description provided. I can assure you the best service from my end. Let's discuss more details via chat. Thank you Joseph.
$375 USD in 7 days
4.9
4.9

Hi there, Our forte includes UI/UX design, and adeptness with a variety of platforms which lend themselves well to CRM functionality and rapid data entry. My team has used HubSpot, Zendesk, Freshdesk, among others. While I understand that familiarity with these specific tools isn't a criteria, I believe my proficiency will provide an added advantage when working with you. What sets us apart? On-time delivery is our standard, and we have maintained a 96% success rate across 55 projects. We are keenly aware of the criticality of accurate record-keeping in inventory and re-order management and can assure meticulous data entry, preventing any miscommunication or errors fuelling unwanted complications. Best regards, Mobasher Reza
$375 USD in 3 days
4.4
4.4

Hello, I’d love to support your busy business as the bilingual customer support person you required. I have good knowledge of zendesk, freshdesk, hubspot and sales force. I’m fluent in both English and Spanish and have experience supporting customers through email, live chat, and social media. I’m comfortable switching between both languages depending on the customer and handling questions, orders, follow-ups, and complaints. I’m also used to responding immediately or within a few minutes during working hours while keeping the communication friendly and professional. Best, Kikelomo
$375 USD in 7 days
3.8
3.8

I can handle daily customer communication for your car accessories and paint business in both English and Spanish. I will answer questions, take orders, arrange follow-ups, and make sure every customer feels well looked after across email, phone (VoIP), and live chat. I will also: - Log every interaction accurately - Update the daily sales/returns sheet in Google Sheets - Send a short end-of-day summary with urgent follow-ups, complaints, or upsell leads I respond the same day during agreed hours, keep a friendly professional tone, and pay close attention to detail. I am comfortable with basic CRM tools and learn new systems quickly. Ready to start onboarding this week. Please let me know the preferred work hours and I can begin.
$375 USD in 7 days
3.5
3.5

With my 15+ years of professional experience in web development and automation, I am confident that I can handle all aspects of your bilingual customer support assistant role flawlessly. Fluent in both Spanish and English, I can seamlessly communicate with your diverse customer base across different channels like email, phone calls, live chat, and social media inboxes. Additionally, my expertise extends beyond front-line contact - I am well-versed in working with CRM tools such as HubSpot, Zendesk, and Freshdesk that will help me maintain accurate records of customer interactions, update sales/return sheets as necessary and alert you to any potential issues. Regards Akif A
$350 USD in 3 days
2.8
2.8

==== Hi - Truong here ==== "BILINGUAL CUSTOMER SUPPORT FOR CAR PRODUCTS" — you need fast customer replies and accurate order follow-up in English and Spanish. I’d handle email, calls, chat and social messages with clear tracking in your customer sheet. The important part is keeping every conversation linked with orders, returns and follow-ups so nothing gets missed. I’d also keep short daily summaries of urgent cases, shipping issues and possible sales opportunities. What are your current busiest support hours, and which CRM or spreadsheet process are you using today? Looking forward to work with you.
$350 USD in 1 day
2.3
2.3

Hey, Just wrapped up a bilingual support role for a growing e‑commerce brand—handling Spanish and English emails, live chat, and VoIP calls while keeping a real‑time Google Sheets log and daily KPI summary. I’m the perfect fit for your car‑accessory and paint business. I thrive on same‑day responses, meticulous data entry, and spotting upsell opportunities. I’ve managed HubSpot, Zendesk, and Freshdesk dashboards and have multiple 5‑star reviews for customer‑centric service. Let’s hop on a quick call or I can start with a free consultation to show you how I’ll keep your buyers engaged and your inventory data crystal‑clear. Chris | Lead Developer | Novatech
$400 USD in 7 days
2.3
2.3

I can create your bilingual customer support workflow for emails, calls, chats, order follow-ups, CRM logging, sales sheets, and daily summaries. Ready to start immediately. we can discuss more detail in chat.
$350 USD in 7 days
0.4
0.4

I am excited to support your growing customer base with prompt and professional bilingual assistance. With experience in CRM tools and a commitment to accuracy, I can ensure timely responses and a well-maintained customer log. Let’s discuss how I can help elevate your customer service experience.
$375 USD in 7 days
0.4
0.4

Hey — saw your post about needing a bilingual customer support assistant for your car accessories and paint products business. Managing busy customer inquiries in two languages can get overwhelming quickly, especially when orders and product details need clear communication. Quick question: Are you looking for support via chat, email, phone, or all three? I’ve helped small e-commerce businesses streamline bilingual support, improving response times and customer satisfaction. If you send over any current FAQs or scripts you use, I can review and suggest how to handle it smoothly.
$375 USD in 7 days
0.0
0.0

Hello, I’m Ankur Hardiya, a friendly marketer and developer with an experienced in-house team. I came across your requirement for bilingual customer support assistant and I’m excited to help you achieve higher engagement and conversions through targeted email campaigns. We have our own in-house bulk mailing tool and advanced email validator that ensure excellent deliverability and clean mailing lists. I can help you set up and manage high-performing campaigns from start to finish. My services include: - Email design and template creation - Campaign setup and audience segmentation - Validation and cleaning of mailing lists - Real-time tracking and performance optimization Whether it’s promoting your products, nurturing leads, or re-engaging old customers, I can help you achieve great results with data-driven campaigns. Looking forward to discussing your goals in more detail. Best regards, Ankur Hardiya
$400 USD in 10 days
0.0
0.0

I am a perfect fit for your project. I can manage your bilingual English and Spanish customer support across email, VoIP, and live chat while delivering accurate daily logs in Google Sheets for your car accessories business. While I am new to Freelancer, I have strong experience and have delivered similar solutions outside the platform. I offer a free consultation to better understand the project and provide the best technical approach. I would love to chat more about your project! Regards, Sonny Dube
$375 USD in 7 days
0.0
0.0

Hello, I understand you need support with **customer communication, orders, follow-ups, and accurate daily records**. I’m skilled in **customer support, Google Sheets, data entry, CRM, and lead follow-up**. I’m reliable, detail-oriented, and ready to provide fast, organized support.
$350 USD in 1 day
0.0
0.0

I recently helped a client enhance their customer support system, ensuring timely and effective communication with both English and Spanish-speaking clients. I can do the same for your business, providing seamless bilingual support that leaves every customer feeling valued and understood. With experience in managing customer inquiries through email, phone, and live chat, I prioritize same-day responses and meticulous record-keeping. I’ll maintain a well-organized customer log and deliver daily summaries to keep you informed. I’m familiar with CRM tools and can quickly adapt to new systems, ensuring that all interactions are logged accurately. My commitment to reliability and a friendly tone will foster positive relationships with your clients. With 75+ 5-star reviews, you can trust my ability to deliver exceptional support. If you're ready to elevate your customer experience, I’d love to start working together. Regards, Wataaka
$350 USD in 7 days
0.0
0.0

rawalpindi, Pakistan
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