Bilingual Email Customer Support

I need ongoing help responding to customer emails in both Spanish and English. All inquiries are handled exclusively by email, so clear written communication in the two languages is essential. A beginner-level background in email support is fine; I will provide brand guidelines, response templates, and brief onboarding so you feel comfortable before writing on your own. You must currently reside in the United States to keep reply times aligned with my business hours and to understand common U.S. customer expectations. Typical tasks include drafting friendly answers, following basic escalation rules when a question is outside the template, and logging resolved conversations in the shared inbox. Success is measured by staying within a 24-hour response window, keeping tone consistent, and flagging any recurring issues you notice. Please confirm your U.S. location and language proficiency when you apply, and let me know what email platforms or ticketing tools you have touched, even if only lightly.

Project ID: 39748273