Bilingual Fintech Cs/ Operations /KYC Agent in LATAM

@Rekhathakur

Dear Client, As a full-stack developer with a deep understanding of high-stakes industries, impeccable data analysis capabilities and extensive experience in successfully delivering business-critical systems, I strongly believe I am the ideal candidate for your bilingual Fintech project. From building scalable backend APIs to developing SAAS Dashboards, my command over diverse languages, such as Python, JavaScript and Graph QL, would be instrumental in driving robust operations for MI Papaya. Additionally, my experience with REST APIs ensures that I can adeptly manage the reconciliations, dashboards and ad-hoc analysis aspects of the job using Excel or Google Sheets. Working closely with your tech and compliance teams, my proactive approach will extend beyond just completing the daily tasks required. I'm known for suggesting process tweaks where necessary to optimize workflows. My deep commitment to continuous improvement ensures that every anomaly will be meticulously logged and analyzed to drive future enhancement plans. In addition to all this, as someone with time zone compatibility currently based in Latin America, I am already aligned with MI Papaya's operational capacity allowing us to start collaborating on your project without interruptions or time zone constraints!! Thank you!!!

@TheSecondSource

Good day! Fintech operations demand precision, speed, and zero compliance gaps. MiPapaya’s remittance flow needs someone who protects both customers and the business. We understand the balance between service excellence and strict KYC/AML control. Let’s ensure every transaction is accurate, compliant, and resolved fast. Here’s how we can help: * Bilingual customer support (Spanish/English) with fast issue resolution * Daily transfer validation, settlement reconciliation in Excel/Google Sheets * OFAC screening, KYC/AML reviews, documentation & escalation workflows * CRM logging, anomaly tracking, and process optimization * Clear collaboration with tech and compliance teams We’re a team of 62 professionals with 9+ years in fintech operations, compliance workflows, customer service, and data reconciliation. What compliance tools are you currently using? Average daily transaction volume? Existing SOPs for escalations?

@Web1devloper

As a seasoned developer with over 8 years of experience, I have honed my skills to work effectively with data, maximizing its potential using tools like Excel and Google Sheets. By working with these tools on a daily basis, I am thoroughly comfortable and experienced in handling reconciliations, creating dashboards and performing ad-hoc analysis, ensuring that no anomaly is missed. I can use my expertise in Blockchain for further data validation and security, ensuring secure financial transactions on MiPapaya's platform. Language proficiency is crucial for this role and being bilingual in Spanish and English gives me an advantage in engaging with the Latin American user base at both ends of the transaction. This enables me to provide first-class support to both senders and receivers, not only resolving their issues but also identifying potential problems before they escalate. Having worked extensively as a front-end developer with frameworks such as React.js and React Native, I understand the value of smooth operations in a digital ecosystem. Consistency and efficiency are paramount, especially when it comes to balancing settlement files. My attention to detail coupled with my problem-solving skills make me suitable for this part-of-the job. Lastly, maintaining complete compliance is crucial in an industry wrought with risks and I can ensure meticulous oversight by running efficient OFAC, KYC and AML checks.

@jay8mac

I understand your need for a proactive, detail-oriented professional for the role of Bilingual Fintech CS/Operations/KYC Agent at MiPapaya. With my expertise in Excel, Google Sheets, customer service, compliance, and data analysis, I am well-equipped to ensure seamless remittance flow, customer support excellence, and rigorous KYC/AML checks. My collaborative mindset and process improvement suggestions align with your requirement for daily tech and compliance teamwork. My skills match your needs precisely, enabling me to support seamless operations efficiently. I look forward to potentially working together to uphold MiPapaya's standards. Thank you. Regards, Jason McLeh ButtonKL_PACKAGE-DIG conledge

@mubeenm5026

Leveraging over a decade in the industry, as Web Crest's CEO, I've built a superior team of 10 experts that excels in developing intelligent and scalable solutions. Our expertise in AI and automation can greatly facilitate and optimize your KYC and compliance processes. We have profound knowledge of CRM tools that will allow seamless documentation, escalation, and management, ensuring robust adherence to legal requirements. Being both Spanish and English proficient helps me connect on a deeper level with your customers, all while maintaining the utmost professionalism in customer service. Excelling in communication, we assure you that all product-related messages will be handled accurately and efficiently. Given our tech-savvy approach and agility with Google Sheets/Excel-based operations management, we can manage your daily remittance flow effectively. Moreover, our keen attention to detail ensures that no anomaly goes unnoticed. With us by your side, you can rest assured of consistent productivity, accuracy, and compliances as we help MiPapaya advance their clientele experience while reducing risk or potential escalations(nc).

@luanlrx

I am a perfect fit for your project as I understand the importance of a seamless, integrated, and automated remittance flow combined with top-tier customer service. Your need for clean, professional, and user-friendly daily operations aligns with my expertise in managing KYC/AML checks and meticulous reconciliations using Excel and Google Sheets. With strong skills in customer service, compliance, and operations, I bring extensive real-world experience supporting fintech environments. While I am new to Freelancer, I have tons of experience and have done other projects off site. I would love to chat more about your project! Regards, Luan

@carlosandresa7

Disponibilidad: Tiempo completo (40h/semana) Compensación: USD $400/mes – Aceptado Hola ? Soy profesional basado en Latinoamérica con sólida experiencia en atención al cliente, operaciones y manejo de procesos sensibles. Me siento muy cómodo trabajando con KYC/AML, validación de transacciones y revisiones OFAC, manteniendo siempre precisión y criterio analítico. ✔ Atención al cliente bilingüe (Español / Inglés) ✔ Validación y liberación de transferencias internacionales ✔ Reconciliaciones y dashboards en Excel / Google Sheets ✔ Documentación de hallazgos y escalamiento de alertas ✔ Organización, enfoque en detalle y mejora continua Me motiva formar parte de un fintech en crecimiento donde pueda contribuir tanto en soporte como en control operativo y cumplimiento. Listo para comenzar y aportar estabilidad diaria al flujo de MiPapaya.

@adily1

Hey , I just finished reading the job description and I see you are looking for someone experienced in Customer Support, Excel, Risk Management, Google Sheets, Compliance, CRM, Anomaly Detection, Data Analysis, Documentation and Customer Service. This is something I can do. Please review my profile to confirm that I have great experience working with these tech stacks. While I have few questions: 1. These are all the requirements? If not, Please share more detailed requirements. 2. Do you currently have anything done for the job or it has to be done from scratch? 3. What is the timeline to get this done? Why Choose Me? 1. I have done more than 250 major projects. 2. I have not received a single bad feedback since the last 5-6 years. 3. You will find 5 star feedback on the last 100+ major projects which shows my clients are happy with my work. Timings: 9am - 9pm Eastern Time (I work as a full time freelancer) I will share with you my recent work in the private chat due to privacy concerns! Please start the chat to discuss it further. Regards, Adil.

@shoaibali384

Hi, I understand what you need: a proactive, detail-oriented agent to manage MiPapaya’s daily remittance flow while delivering first-class customer support and ensuring full compliance with KYC/AML requirements. I have experience handling international transactions, performing thorough KYC/AML checks, and resolving customer issues efficiently in both Spanish and English. I’m comfortable using Excel/Google Sheets for reconciliations, dashboards, and ad-hoc analysis, and I focus on accuracy, risk management, and process improvement. I can collaborate with tech and compliance teams to keep operations smooth and continuously enhance workflows. Which transaction types or common issues should I prioritize to ensure remittance flow runs flawlessly from day one? Best, SA

@saliktechpro

Hey , I just finished reading the job description and I see you are looking for someone experienced in Documentation, Excel, Anomaly Detection, Compliance, Customer Service, CRM, Customer Support, Data Analysis, Risk Management and Google Sheets. This is something I can do. Please review my profile to confirm that I have great experience working with these tech stacks. While I have few questions: 1. These are all the requirements? If not, Please share more detailed requirements. 2. Do you currently have anything done for the job or it has to be done from scratch? 3. What is the timeline to get this done? Why Choose Me? 1. I have done more than 250 major projects. 2. I have not received a single bad feedback since the last 5-6 years. 3. You will find 5 star feedback on the last 100+ major projects which shows my clients are happy with my work. Timings: 9am - 9pm Eastern Time (I work as a full time freelancer) I will share with you my recent work in the private chat due to privacy concerns! Please start the chat to discuss it further. Regards, Salik.

@Maxxionn

Hi , I’ve carefully reviewed your job post and it’s clear you’re looking for someone with solid experience in Excel, Risk Management, Google Sheets, Customer Support, Compliance, Anomaly Detection, Documentation, CRM, Customer Service and Data Analysis. This is exactly within my core expertise, and I’m confident I can deliver reliable, high-quality results. Rather than rushing into assumptions, I prefer to understand the project properly. I’d appreciate your clarification on a few points: Is the job description complete, or are there additional requirements or expectations? Do you already have any work completed, or will this be built entirely from scratch? Do you have a preferred timeline or deadline in mind? Why you can confidently work with me: Successfully completed 250+ major projects across different industries Maintained 100% positive feedback over the last 5–6 years Earned 100+ recent 5-star reviews, showing long-term client satisfaction I focus on clear communication, clean execution, and on-time delivery I work as a full-time freelancer and am available 9 AM – 9 PM (Eastern Time), ensuring fast responses and consistent progress. Due to client confidentiality, I share relevant work samples only in private chat. Let’s start a conversation so I can show you similar work and suggest the best approach for your project. Looking forward to working with you. Best regards, Arsalan Khan

@phpxpert89

Hello , I checked your project, and it looks interesting. This is something we already work on, so the requirements are clear from the start. We mainly work on Excel, Customer Support, CRM, Compliance, Risk Management, Customer Service, Documentation, Data Analysis, Google Sheets, Anomaly Detection We focus on making things simple, reliable, and actually useful in real life not overcomplicated stuff. Let’s connect in chat and see if we’re a good fit for this. Best Regards, Ali nawaz

@bhartimalu

Hello, I am a bilingual fintech operations and KYC specialist with strong experience in customer service, identity verification, compliance checks, and onboarding processes. I can handle KYC reviews, documentation, customer support, and ensure accuracy and regulatory compliance. Ready to start and deliver high‑quality work. Regards, Bharti

@haseebsidd07

Hey , I just finished reading the job description and I see you are looking for someone experienced in Excel, CRM, Compliance, Customer Service, Risk Management, Documentation, Google Sheets, Data Analysis, Customer Support and Anomaly Detection. This is something I can do. Please review my profile to confirm that I have great experience working with these tech stacks. While I have few questions: 1. These are all the requirements? If not, Please share more detailed requirements. 2. Do you currently have anything done for the job or it has to be done from scratch? 3. What is the timeline to get this done? Why Choose Me? 1. I have done more than 250 major projects. 2. I have not received a single bad feedback since the last 5-6 years. 3. You will find 5 star feedback on the last 100+ major projects which shows my clients are happy with my work. Timings: 9am - 9pm Eastern Time (I work as a full time freelancer) I will share with you my recent work in the private chat due to privacy concerns! Please start the chat to discuss it further. Regards, Haseeb,

@rajeshrolen

Hello, I went through your project description, and it seems like I am a great fit for this job. I am an experienced professional with many years of hands-on experience in Excel, Customer Support, CRM, Compliance, Risk Management, Customer Service, Documentation, Data Analysis, Google Sheets, Anomaly Detection Please come over chat and discuss your requirement in a detailed way. Regards, Rajesh Rolen

@mariamz24

Hi, We would like to grab this opportunity and will work till you get 100% satisfied with our work. We are an expert team which have many years of experience on Excel, Customer Support, CRM, Compliance, Risk Management, Customer Service, Documentation, Data Analysis, Google Sheets, Anomaly Detection Lets connect in chat so that We discuss further. Thank You

@tanithk

Hey — saw your post about needing a bilingual Fintech CS / Operations / KYC agent to keep MiPapaya’s remittance flow running smoothly. In remittances, even small KYC or ops delays can quickly turn into ticket backlogs and frustrated users. Quick question: Do you already have clear KYC/ops SOPs in place, or are you expecting this person to help define and optimize those as they work? I’ve handled bilingual customer support and KYC/operations in fintech-style environments before, including reviewing documents, resolving edge cases, and keeping daily flows on track. If you can share your current process docs, tools you’re using, or a brief spec of the role, I’ll review and tell you how I’d plug in from day one.

@muhammadsubhan20

With a robust skillset in Python, data analysis, and API integration, I’m confident that my technical abilities and adaptability would be an incredible asset in managing MiPapaya's daily remittances. My experience building AI-powered chatbots supports my proficiency in handling customer service impeccably. I'm entirely comfortable juggling Excel or Google Sheets for reconciliations, dashboards, and ad-hoc analysis; a necessary skill for this role. Moreover, I have considerable experience working with databases, performing data processing and programing that would be beneficial for MR Papaya's Compliance and Operations duties. My knowledge of SQL would come in handy during any KYC/AML reviews or any balancing settlement files required. Additionally, I am no stranger to high-stress situations or flagging irregularities having worked previously as a dev ops with a penchant for identifying and rectifying issues rapidly. As a full-stack developer, I am not singularly focused on backend development; I am equally as capable of frontend tasks enhancing customer engagement. Lastly, being proficient in Spanish and English is another undeniable advantage that aids my ability to communicate effectively with customers in both languages. Coupled with my dedication to delivering projects on time with unmatched quality, I believe my skillset will strongly enhance MiPapaya's operations while safeguarding against potential risks. Let us work together to achieve success and growth!

@Hemantt841

With 7 years of experience in the fintech industry, I am the best fit to complete this project. My strong track record in customer service and performing KYC/AML checks makes me well-suited for this role. I have worked on similar solutions in the past and have the relevant skills to excel in this position. How I will complete this project: - Provide first-class support to customers in both Spanish and English - Validate and release international transfers, balance settlement files, and flag any suspicious activity - Run OFAC, KYC, and AML reviews, document findings, and escalate issues as needed - Collaborate with tech and compliance colleagues to suggest process improvements - Maintain detailed records of all activities and anomalies for continuous improvement Tech stack I will use: - Excel and Google Sheets for reconciliations, dashboards, and analysis - CRM or other compliance platforms, if necessary - Strong familiarity with fintech operations and compliance tools I have a proven track record of excelling in customer service, operations, and compliance roles within the fintech industry. My attention to detail and proactive approach make me well-equipped to handle the daily remittance flow for MiPapaya. I am fully committed to ensuring a smooth and efficient process while providing top-notch support to our customers. Let's discuss how I can contribute to the success of yo