Bilingual Turkish Tele-Support -- 2

₹37500-75000 INR

Closed

Posted about 1 month ago

₹37500-75000 INR

Paid on delivery

Our Japanese manufacturing brand is headquartered in India and now entering the Turkish market. I require ongoing telephone support so customers in Turkey can reach a native-level voice who effortlessly switches between Turkish and English. The calls will be purely customer-support oriented—no sales pitches—and will revolve around our product range: specifications, usage, availability, and after-purchase questions. Expect both inbound enquiries and a limited number of follow-up calls to ensure issues are fully resolved. You will log each interaction in English, relay any technical questions to our engineering team, and close the loop once an answer is available, always maintaining the courteous, detail-oriented tone our brand is known for. A quiet work environment, reliable VoIP setup, and a good headset are essential so audio comes through clearly for our Turkish customers. I will provide: • Product manuals, FAQs, and escalation contacts • A Turkish telephone number or soft-phone credentials • Training on brand messaging and call-handling flow Deliverables to confirm completion each week: 1. Call log spreadsheet with timestamps, caller issue, resolution status 2. Recordings of any escalated calls (compressed audio is fine) 3. Brief summary report highlighting common product questions or pain points If you already handle product queries for other brands and have the discipline to document every conversation precisely, this assignment will feel familiar. Timely, professional voice support in both languages is the single most important outcome.

Project ID: 40403547

About the project

3 proposals

Active 21 secs ago

Location: Türkiye

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3 freelancers are bidding on average ₹61,417 INR for this job

@mossaalshareef

Hi there, I saw your post about needing bilingual Turkish/English support for your expansion into the Turkish market, and I’d love to help you handle this. Being based locally here in Turkey, I speak native Turkish and fluent English. I can smoothly manage walking your customers through product specs and troubleshooting, while accurately logging all the technical details in English for your engineering team. One big advantage I bring is my technical setup. Because my freelance background involves video and audio production, my workspace is already a completely quiet, sound-treated environment with a broadcast-quality microphone. You won't ever have to worry about background noise, static, or a bad VoIP connection making your brand sound unprofessional to the customer. I am highly organized and perfectly comfortable managing your weekly call log spreadsheets, audio recordings, and summary reports. I completely understand that patience, attention to detail, and a highly courteous tone are the most important parts of this job, especially when representing a Japanese brand. Let me know if you want to jump on a quick call so you can test my audio quality and English fluency for yourself. I'm ready to review your product manuals and get started. Best, Mossa alshareef

₹56,250 INR in 7 days

5.0

(6 reviews)

4.8

@adiledemirciad

İletişim konusunda uzman olduğumu söyleyebilirim. 30 yıldır radyo programcılığı yapıyorum. Ses örneklerimi dinleyebilirsiniz. Konuşarak çalışmayı seviyorum. Umarım çalışırız. görüşmek üzere.

₹63,000 INR in 7 days

4.0

(1 review)

2.2

@rabiademiiir

Hello, I am writing to express my strong interest in providing customer support for your brand’s entry into the Turkish market. As a native Turkish speaker who lived in London for 1.5 years, I offer the seamless bilingual fluency your brand requires. My current work involves transcribing British archival documents, a role that demands extreme precision, linguistic nuance, and a high level of professional discipline—qualities I will bring to your call logging and technical reporting. I am well-equipped to handle product specifications and after-purchase support with the courteous tone your brand is known for. I have a reliable VoIP setup, a high-quality headset, and a quiet workspace ready for immediate use. I am confident in my ability to document every interaction precisely in English and close the loop on all customer inquiries. I look forward to the possibility of representing your brand in Turkey. Best regards,

₹65,000 INR in 20 days