Chinese-Speaking Team Leader for BPO Company

Position Title: Team Leader – Payment and Customer Service (4 pax) Salary Range: RM 6,000 Work Location: Mawatha, Colombo 09 Work Mode: BPO Working Schedule: Fixed shifts (Morning or Night) - 12 hours per shift. Work 7 consecutive days 12 days off accumulated at the end of every 3 months. Hiring Due Date: ASAP Interview: 1 round Role Overview Iti is a leading outsourcing provider based in the heart of Colombo’s tech hub. We specialize in delivering seamless customer support and financial transaction services for international clients. We are looking for a driven Chinese-Speaking leader to head our Payment and Cust team. Key Responsibilities Team Supervision: Oversee the day-to-day activities of the Payment and Customer Service team. Monitor queues, manage attendance, and ensure timely resolution of customer inquiries. Training & Development: Conduct regular training sessions for new hires and existing staff to ensure adherence to company protocols, communication standards, and financial security policies. Performance Management: Track team KPIs, provide constructive feedback, and implement strategies to improve response times and customer satisfaction. Compliance: Ensure all transactions and communications are handled with strict confidentiality and in compliance with internal security policies. Reporting: Prepare shift reports and escalate critical issues to management promptly. Requirements & Qualifications Language: Mandarin, English Background: Must have a clean criminal record and pass a security screening. Age: Below 35 years old. Technical Skills: Basic understanding of laptop/computer usage; familiar with chat systems, MS Office, and basic troubleshooting. Experience: Prior experience in a supervisory or team lead role within customer service, or fintech environment. Soft Skills: Strong leadership, communication, and conflict-resolution skills. Why Join Us Relocation cost was fully covered RM 1,300 meal allowance per month Accommodation (4 people shared 1 room) provided by company

Project ID: 40573692