Clothing Chat Support Specialist

$250-750 USD

Open

Posted 3 minutes ago

•

Ends in 6 days

$250-750 USD

Paid on delivery

I run an online clothing store and need someone to take over the live-chat window during my busiest hours. Your entire focus will be product information: helping shoppers choose the right size, advising on fit, and explaining fabric composition and care so they can keep their new pieces looking great. During each shift I expect you to: • Answer real-time questions about sizing and fit for our women’s and men’s lines • Provide clear, accurate details on materials, wash instructions, and general garment care There is no requirement to process returns or exchanges—if those queries appear you will simply tag them for my in-house team. Experience with fashion or apparel customer service is strongly preferred, and fluent, friendly written English is essential. If you already know common chat platforms like Zendesk, Intercom, or Gorgias, that’s a plus. I’m looking for someone who can start quickly, maintain a warm brand voice, and keep first-response times under two minutes. Let me know your typical availability and any relevant fashion or e-commerce background, and we’ll set up a short paid trial.

Project ID: 40423168

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5 freelancers are bidding on average $360 USD for this job

@johnp375

Hi , Good morning! I am professional mobile programmer with skills including Retail Sales, Zendesk, Customer Service, Chatbot, Customer Experience, Fashion Consulting and Intercom. Please send a message to discuss more regarding this project. Thanks for giving opportunity

$250 USD in 4 days

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(0 reviews)

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@durgesh8527

As a web developer and a tech enthusiast, my expertise extends beyond coding to solving real-world problems. I'm familiar with chatbots and have implemented them in various projects to enhance user experiences. I am more than capable of delivering first-rate customer support through chat platforms like Zendesk and Intercom, ensuring my response time never exceeds two minutes. Though I'm not seasoned in fashion or apparel, I've lived the essence of adaptability throughout my 12+ years in this field. Quickly adapting to your brand voice will be no different for me. My proficiency with five programming languages, including Python which is the most suited for AI and automation - further supports me to cater to all complicated customer queries. My specialties lie in building scalable solutions that generate real results for businesses. Taking charge of your live-chat window during your busiest hours won't just be about clearing customers' doubts on fabric compositions or sizes but making their online shopping easier, convenient and enjoyable. That's what I promise to deliver - an effortless experience for your customers to keep them coming back for more!

$250 USD in 7 days

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(0 reviews)

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@manthank44

Hello, I understand the importance of providing excellent customer service, especially in the fashion industry. With my background in e-commerce and customer support, I am well-equipped to handle real-time inquiries about sizing, fit, materials, and garment care. I'm familiar with chat platforms like Zendesk and Intercom, ensuring a seamless transition into managing your live-chat window efficiently. Here’s how I’ll approach your project: ✔ Respond to sizing and fit questions promptly ✔ Provide detailed information on materials and care instructions ✔ Maintain a warm brand voice and quick response times ✔ Tag any return or exchange queries for your in-house team ✔ Offer exceptional support during your busiest hours My goal is to deliver a seamless customer experience, helping shoppers make informed decisions and feel valued. Best regards, Manthan

$300 USD in 14 days