Customer Support & Social Media Virtual Assistant

$25-50 CAD / hour

Closed

Posted 7 days ago

$25-50 CAD / hour

Location: Remote PT/MT preferred Preference to applicants located in Western Canada Hours: 10 hours/week (approximately 2 hours/day) Hours to be worked between 9am and 5pm PT Occasional additional hours needed during launches Potential for role to increase over time Compensation: Competitive and commensurate with experience About Us Founded by Sarah Kerr, PhD, The Centre for Sacred Deathcare (CSD) is a rapidly growing social impact business offering online courses and in-person training for death doulas and anyone who wants to meet death with greater consciousness and open-heartedness. We're a small, tight-knit 8-person team with roles spanning program direction, community management, content, tech, and operations. We wear a lot of hats, care deeply about our work, and genuinely enjoy working together. CSD is a well-organized business, with excellent systems and SOPs. Our staff feel appreciated and supported, and we’re proud of the company culture we’ve built. About the Role This is primarily a customer support and social media moderating role. You'll be the warm, reliable first point of contact for everyone who reaches out to CSD via our email or social media inboxes, including prospective students, curious newcomers, and anyone exploring our courses and offerings. You’ll be trained by the person who previously held this role, and there is an extensive content bank of customer responses to draw from. Responsibilities Customer Service Monitor Gmail and social media inboxes daily Organize and coordinate client sessions Organize information sessions generated from our Video Sales Letter Use AI tools to support organization and workflow (not for writing responses) Social Media Moderating Monitor and engage with comments and messages across FB/IG/YouTube/TikTok Escalate complex issues to the appropriate team member Misc Admin Organize event venue rentals Support with other miscellaneous admin tasks as needed Participate in team meetings and ongoing Slack communication What We're Looking For A warm, compassionate communicator who genuinely cares about people Capacity to converse kindly and appropriately with people in deep grief A cheerful and flexible team player who likes making things better Resonance with our organizational values: Warmth - Heartful human connection Accountability - Responsibility for our actions Focus - Clarity of purpose and implementation Health - Dedication to personal and business thriving Collaboration - We go further together Strong written English, clear, human, and on-brand Comfortable working independently in a remote, self-directed environment Resonance with our mission and values; an interest or background in spiritual wellness, grief, or end-of-life care is a real asset Reliable tech setup, fast computer and internet connection Comfort learning and using AI tools for organization ABSOLUTELY REQUIRED: Experience with tools like Slack, Google Suite, Canva, ActiveCampaign, Airtable, Asana, or ClickUp. Overall, please be comfortable and savvy with tech in this digital world IDEAL: Experience working with online companies, preferably in the digital course or e-learning space What We Offer Meaningful work in an exciting, growing field A healthy team culture with well-organized systems and a genuine commitment to good communication A small but mighty team that works hard, has fun, and truly cares about each other and our customers Space to contribute, learn, and grow in an organization doing work that matters This ongoing, permanent position would begin at 10 hrs/week, with room to grow into additional responsibilities down the road. A Friendly Note About AI: AI has great value, when it’s used in the appropriate context. If you use AI to write your responses, they will sound like every other applicant who has used AI. This is a human-to-human position, and we are interested in your human voice, words, and ideas. If it sounds like AI was used in your application, in any way, it will be disregarded. Please submit your authentic responses. Thanks for your understanding.

Project ID: 40582472

About the project

13 proposals

Active 1 hour ago

Location: Beaumont, Canada

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13 freelancers are bidding on average $33 CAD/hour for this job

@mayr81

Hello, Cora May here. The Centre for Sacred Deathcare (CSD) needs a steady, compassionate operator who can keep inboxes calm, information tidy, and social spaces welcoming. I can manage Gmail and social inboxes daily, moderate FB/IG/YouTube/TikTok with clear escalation paths, and coordinate client/session scheduling so prospective students always feel seen and supported. I’m comfortable working within existing SOPs and using AI for organization only (sorting, tagging, drafting internal notes/workflow, never writing final responses). I also enjoy the small operational details: event venue rental organization, Slack-ready communication, and keeping documentation and follow-ups consistent across tools like Google Suite. Given your emphasis on warmth, accountability, and human voice (no AI-sounding replies), I’m especially aligned with a “first point of contact” role that supports grief-sensitive, on-brand communication with clarity and care.

$28 CAD in 48 days

5.0

(2 reviews)

4.1

@TheSecondSource

Greeting! I can support CSD as a reliable customer support and community assistant, bringing a warm human approach to inbox management, social engagement, and daily operations. We are a team of 62 professionals with over 9 years of experience in customer support, digital operations, social media management, and online business workflows. Here’s how we can help: • Manage Gmail and social inboxes with clear, compassionate communication • Support Facebook, Instagram, YouTube, and TikTok community moderation • Organize client sessions, information events, and administrative workflows • Use tools like Slack, Google Workspace, Canva, Airtable, and project platforms efficiently • Maintain organized follow-ups while escalating sensitive matters appropriately Could you share the current tools and SOPs used for customer communication? What does a successful first month in this role look like for your team? We will provide dependable support that reflects CSD’s values while helping your community feel heard, supported, and connected.

$48 CAD in 40 days

5.0

(1 review)

2.9

@mikalm2

Hello, I am interested in your Customer Support & Social Media Virtual Assistant position. I live in Alberta, Canada, and I am excited about the opportunity to support your team. Although I am new to freelance customer support, I am organized, dependable, eager to learn, and pay close attention to detail. I am comfortable using Gmail, Microsoft Word, and online tools, and I am committed to providing friendly, professional customer service. I am available during the hours listed in your job posting and would appreciate the opportunity to grow with your team. Thank you for your time and consideration. I look forward to hearing from you. Kind regards, Mikal Asfaha

$25 CAD in 50 days

0.0

(0 reviews)

0.0

@criselal

Experienced in customer service, social media management, and admin support. Reliable and organized.

$35 CAD in 40 days

0.0

(0 reviews)

0.0

@Ereny1

Hello, I am interested in your project; I have real-life customer service experience, besides my passion to help and support people during their hard times. I feel comfortable using digital tools, and I live in Edmonton, Alberta. Thank you for your consideration. Sincerely, Ereny

$35 CAD in 40 days

0.0

(0 reviews)

0.0

@barbarabill

For the past several years I've worked in customer support, operations, marketing, and administration. I'm experienced with Slack, Google Workspace, Canva, AI-assisted workflows, project management platforms, and more... Your mission also resonates with me on a deeply personal level. Last year, I lost my newborn son shortly after he was born. I don't mention that to seek sympathy, but because it changed the way I show up for people. It taught me that we rarely remember the perfect words... we remember who made us feel seen, heard, and cared for. That's something I carry into every interaction, whether it's answering an email, helping someone solve a problem, or simply listening. I'd be honored to contribute to your mission and would love the opportunity to speak with you. Warmly, Barbara Billafon

$29 CAD in 40 days

0.0

(0 reviews)

0.0

@yashp092

Hello, I am interested in the position of Customer Support and Social media marketing. I am a hard working individual and I have worked for 6 years in customer service field in different areas, I have experience with various computer applications including Google suite, Canva, etc that is required by your firm. I have experience in managing high calls of customers queries and has the ability to solve it efficiently and effectively. I live in small town of Maple Creek located in Saskatchewan and I work for a resort in the local area, I also manage their social media accounts that is present on Facebook, Instagram and Tripadvisor. I am available during the day time from 8 am to 3 pm daily, I also understand how using AI is so helful in today’s world where it can make the work easier, but it can be annoying sometimes and that too for simply communicating, there for I make sure I keep the communication more human rather than depending on AI. I hope to hear from you as I would genuinely like to work for your firm and contribute towards it. Regards, Yash Pathak

$34 CAD in 40 days

0.0

(0 reviews)

0.0

@Friesie

Hi David, thank you for inviting me to bid on this opportunity with The Centre for Sacred Deathcare. As I read the description, it sounded like you're looking for someone who can communicate with warmth, support students and community members thoughtfully, and bring reliability and consistency to the day-to-day work behind the scenes. I work calmly and independently, learn new systems quickly, and genuinely enjoy bringing clarity, structure, and a greater sense of ease to all the moving parts so the team I'm supporting can stay focused on the work they do best. I'm comfortable using AI to support organization and workflow while always keeping my communication genuinely human. My background includes coordinating guests for The Animal Files podcast, TESOL tutoring, customer support, residential group home support, event coordination, digital marketing, and administrative work. Across these experiences, I've consistently contributed through thoughtful communication, collaboration, and helping meaningful programs and services run smoothly. I resonate with CSD's mission and have a longstanding personal interest in spiritual growth. I'm drawn to organizations that help people navigate meaningful life experiences with care, compassion, and openness. I'd enjoy the opportunity to learn more about your team and discuss how I could contribute. Warmly, Miranda

$30 CAD in 20 days