Ditutup

Experienced Customer Service / Technical Support Representative

About Us:

We own 2 companies: Juiced Digital Solutions Agency and an E-Commerce Brand Holdings company. We run our own ecommerce brands, and market for other e-commerce [login to view URL] are in the process of building a sustainable tight-knit VA team. We are here to build an efficient happy team that provides benefits to both parties.

About the Role:

We are seeking a Customer Service Representative to join our growing team. In this role, you will field email requests from customers who have questions, comments, or complaints about our products and services. You will also assist customers in placing orders if need be. All of our Customer Service Representatives are trained to understand the full menu of our offerings so that they can provide our customers with excellent service. We prefer candidates who have some background in customer service or sales, but we are willing to train the right person.

Perks:

*I will pay you hourly at a 5+ hour a week rate, but working overtime can be requested to management if we see fit.

*Flexible Vacation, if you need time off just let me know.

*Opportunity to advance/get bonuses, if you do a good job I will give you a raise and bonuses.

*We value the work you do for our company so we make sure you are well taken care of :).

Duties and Responsibilities:

- Seek opportunities to provide “above and beyond” service and connect with our customers,

creating a seamless and personal experience

- Troubleshoot customer issues including website navigation, product questions, ordering and

payment issues, order tracking, order returns, fit issues, and more quickly and efficiently to shift

customer challenges into positive outcomes

- Impeccable customer service skills such as identifying customer needs and tailoring solutions

accordingly

- Be the customer advocate by identifying trends and patterns in customer communication and

feedback to the team so we can keep improving products and experience

- Listen, document, and help resolve conflicts with customers

- Answer questions or handle complaints from customers

- Field phone calls, emails, and chat requests

- Provide information to customers about order status and product queries

- Process customer orders/changes/returns according to established department policies and

procedures

- Work closely with the credit department to resolve disputed credit items

Requirements and Qualifications:

- Customer service experience a plus

- Experience with Gmail

- Flexible schedule

- Negotiation skills are a plus

- Comfortable working under a remote supervisor

Kemahiran: Khidmat Pelanggan, Customer Experience, Pengendalian E-mel, Bantuan Teknikal

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Tentang Majikan:
( 0 ulasan ) Miami, United States

ID Projek: #27907721

79 pekerja bebas membida secara purata $6/jam untuk pekerjaan ini

ProjectHunter87

Hi I'm willing to work with you as Technical Support Representative. Can you please let me know what hours i will have to work? Also can you please let me know how many hours a week this position is? I have a Masters Lagi

$10 USD / jam
(8 Ulasan)
5.4
eriasimba

Allow me to bring my excellent organizational and communication abilities to deliver high-quality service as your customer service agent. I'm also open to a long-term work arrangement. I have a portfolio to which I Lagi

$5 USD / jam
(2 Ulasan)
5.4
sujon214

Sir, I have 7 years experience in this relevant task. I am a professional freelancer. I will do your task within your budget. So you can select me as a right freelancer. Please hire me. Thanks

$3 USD / jam
(1 Ulasan)
4.0
(3 Ulasan)
3.9
shielacarttom

Hello, I'am reaching out to express my highest interest on this position. I was a customer service representative (inbound/outbound calls and emails) to a US mobile company for almost 5 years and currently a part time Lagi

$5 USD / jam
(11 Ulasan)
3.7
(4 Ulasan)
2.2
rushabhmarthak

Hello, I have read your project requirements and I will be your customer service associate. I am an experienced customer service representative having experience of more than 8 years in providing chat support, phone Lagi

$5 USD / jam
(1 Ulasan)
1.8
(1 Ulasan)
0.9
rondagdagan

Hi , my name is Ronald I'm a 5 years in experience in Customer Service . I do handle American accounts and also can work in different time line. I'm also knowledgeable in Microsoft office and Google Suites. I hope for Lagi

$6 USD / jam
(1 Ulasan)
1.0
craigsboss

Good Day, I am a professional customer support assistant. I can assist you to build a loyal customer funnel. I have been working as a customer support assistant for more than 9 years. I worked with US Credit Advocate a Lagi

$5 USD / jam
(1 Ulasan)
0.6
ShailModi

Greetings!! I would like to put forward my candidature for the same. I have been working for International BPO companies for a long time, i have been assisting customers for banking related project, worked on project Lagi

$7 USD / jam
(0 Ulasan)
0.0
DamilolaWonuola

I have strong communication skills and analytical skills. I am a good listener, empathetic and a professional at proffering solutions to customers problems. I will help you establish and maintain an excellent relations Lagi

$8 USD / jam
(0 Ulasan)
0.0
annabalzaretti

Dear hiring manager, I am interested in your project. Yes, I am available right now to do your job and I am full time available freelancer. Let me know If you are interested. Thank you Anna

$5 USD / jam
(0 Ulasan)
0.0
BrianHiener

I own a call center in the Philippines. I can help you fill in the seat/s the soonest time you need. My center currently support various verticals like - Healthcare, Financial, Online Stores and eCommerce, Tech Support Lagi

$8 USD / jam
(0 Ulasan)
0.0
ashantiestamps

Hi there. I am pleased to know that you're looking for a Customer Service Representative and this is exactly what I specialize in. Talk about a perfect match! My experience in customer service management began when I Lagi

$7 USD / jam
(0 Ulasan)
0.0
udayinigurram

Hi, I understand that you are looking for a customer support executive. I think I will be the best choice, I hold 3.5 years of experience and 2 years into customer support . I have a great understanding of customer tho Lagi

$11 USD / jam
(0 Ulasan)
0.0
nbellevue1

Dear Hiring Manager, I am contacting you to submit my candidacy because I would love to join your Team and work as a Customer Service Rep with your company as advertised. Having read through the job posting, I feel th Lagi

$5 USD / jam
(0 Ulasan)
0.0
Gainawatibhasker

I am interested and have similar kind of experience in my previous roles. I have worked on similar capacity earlier.

$6 USD / jam
(0 Ulasan)
0.0
michemm21

Hi, I'm interested with this job. I'm currently working as a full-time admin and customer support for a freight broker in AU but still open for other projects. Please contact me to discuss it further. Thank you!

$5 USD / jam
(0 Ulasan)
0.0
FlorinSeciu

I have been working with chat, e-mai and ticketing support for the past 5 years plus 3 years before with worldwide customers for companies such as Microsoft, Aol, Amazon, Software Projects. In last job, for 5 years i h Lagi

$5 USD / jam
(0 Ulasan)
0.0