
Dalam Kemajuan
Disiarkan
I run four online stores that specialize in fish and aquarium supplies and I need an experienced customer-service hand to keep our inboxes and Facebook messages under control. Your day will revolve around answering e-mails that come through the stores’ contact forms and responding to comments or private messages on our Facebook pages. Every reply must be written in clear, native-level English and maintain a consistently professional tone, even when customers are upset or simply fishing for advice. The workload is steady but not overwhelming: most days bring a handful of order-status questions, a few product enquiries and the occasional “Is this fish compatible with…?” scenario on social media. I will supply templates, access to our order-management dashboard and a concise FAQ to help you solve issues quickly; when something falls outside that scope you can flag it for me. All correspondence should be logged so we keep a clean record of what was said and when. Deliverables I expect: • Inbox at—or very close to—zero by the end of each working day • Facebook comments and DMs acknowledged within a maximum of 4 hours during your shift • Polite, accurate answers that reflect our brand voice and policies If you already know your way around standard help-desk tools (Zendesk, Gorgias, Freshdesk, or similar) that’s a plus, though not mandatory. Reliability counts for more than speed; I’m looking for someone who won’t disappear when things get busy. Let me know your relevant experience, the time zone you’ll be working from, and how soon you could start.
ID Projek: 40391573
26 cadangan
Projek jarak jauh
Aktif 20 hari yang lalu
Tetapkan bajet dan garis masa anda
Dapatkan bayaran untuk kerja anda
Tuliskan cadangan anda
Ianya percuma untuk mendaftar dan membida pekerjaan
26 pekerja bebas membida secara purata $5 USD/jam untuk pekerjaan ini

Hi, I have solid experience handling eCommerce customer support emails, order inquiries, and Facebook messages while maintaining a professional tone. I’m comfortable with helpdesk tools and can keep the inbox organized and responses timely. I’m based in Bangladesh (GMT+6), available to align with your schedule, and can start immediately. Suzon
$5 USD dalam 40 hari
5.7
5.7

Hello, I specialise in customer support and can manage your inboxes and Facebook messages efficiently, ensuring timely, accurate, and professional responses across all channels. I’m comfortable handling order queries, product questions, and maintaining a consistent brand voice, while logging all communication properly. I have experience using Zendesk and similar tools, and I’m a fast learner, I’ve had to pick up new systems quickly in previous roles and adapt without issues. I understand your expectations around response times and inbox management and can deliver consistently. I can provide proof of previous work, start immediately, and I’m based in EAT with full flexibility to work in your timezone. I look forward to discussing this further.
$5 USD dalam 40 hari
3.3
3.3

Hello, I’d be happy to support your aquarium stores by managing customer inquiries with consistency and care. I have solid experience handling email and social media support, including order-status updates, product questions, and responding professionally to concerned or frustrated customers. I’m confident in maintaining a clear, native-level English tone while aligning with your brand voice. I’m comfortable using help-desk tools and CRM systems, and I ensure all conversations are properly logged and followed up. With structured templates and FAQs, I can efficiently keep your inbox near zero and respond to Facebook comments and messages within the required timeframe. I am available to work according to USA time zones (EST/PST) and can adjust my schedule to match your business hours. I’m ready to start immediately and remain reliable even during busy periods. Looking forward to working with you.
$3 USD dalam 40 hari
2.8
2.8

Hello, I came across your project and it immediately caught my attention. We went through your project description and it seems like our team is a great fit for this job. I focus on generating real results—whether it’s leads, traffic, or conversions—using proven, data-driven strategies. I’d love to discuss your project in more detail and get started right away. Best regards, Khadija Amin freelancer.com/u/khadijaamin9
$4 USD dalam 40 hari
2.3
2.3

As a software engineer and virtual assistant who has consistently maintained a high level of performance in all projects undertaken, I believe I have the skills and knowledge to impeccably handle your Fish Ecommerce business. My experience in customer support and email handling will ensure your customers receive prompt and accurate responses to their queries, even during the busiest times. Operating in your prescribed working system while incorporating the clean-record keeping strategy you require would not just be a duty for me, it would be something I'm familiar with. I am particularly conversant with help-desk tools like Zendesk, Gorgias, and Freshdesk that you acknowledge as added benefits. With such tools at my disposal, I can guarantee consistent professional responses to all queries. Moreover, effective communication is crucial to maintaining customer satisfaction; my high level of proficiency in the English language (native-level) remains a huge asset here. My time zone also aligns perfectly with your business needs, which means I can effortlessly provide the rapid yet courteous responses required on Facebook within 4 hours. Combining my technical acumen with top-notch customer service skills makes me uniquely positioned to support and sustain your brand's voice and policies.
$5 USD dalam 40 hari
2.2
2.2

Hello! I can help you with customer and admin support. With 10 years of experience, I have finely honed my customer service and technical skills, keeping an array of digital platforms and inboxes running smoothly. In addition to managing daily operations and ensuring clear channels of communication, I pride myself on my ability to address even the most frustrated or confused customer with professionalism and empathy. I am available to start immediately. This would be invaluable for your online fish stores as it's not just about resolving issues but also maintaining your brand voice and policies, which I understand completely. My fluency in English has been highly praised by clients in the past. I have a native-level grasp of the language, enabling me to draft responses that are both clear and value-added. My timeliness will also give you peace of mind—rest assured, your inbox will be at (or very close to) zero by the end of each working day with Facebook comments and DMs responded to within a maximum of four hours. Moreover, my familiarity with various help-desk tools including Zendesk, Gorgias, and Freshdesk ensures that system learning curve is minimal. Let's start transforming challenges into achievements!
$2 USD dalam 40 hari
1.7
1.7

Drawing on my experience in customer service and professional writing, I am confident I can deliver exceptional support for your fish ecommerce stores. As a graphic designer and a web developer, my attention to detail in branding and design informs a keen sense of customer engagement and consistent brand voice, ensuring that every response or interaction will reflect your business's values and policies. My experience using a variety of help-desk tools further proves my adaptability, as I can comfortably use any management system you require. Finally, what sets me apart from other applicants is my reliability. Throughout my career, I have shown time and again that I am committed to meeting deadlines and slaying tasks even when pressure rises. Given the steady yet manageable nature of this role, it’s crucial to have an agent who won’t get overwhelmed easily. It would be my pleasure to bring these skills together for your fish ecommerce stores; let’s make sure every piscine passionista is swimming in satisfaction!
$5 USD dalam 40 hari
0.0
0.0

Hello, I’m interested in your customer support role. I have experience handling email and social media support for online businesses, including product inquiries and order-related questions. I’m comfortable maintaining a professional tone and keeping inboxes organized and up to date. I can respond to customer messages promptly, manage Facebook DMs/comments, and ensure nothing is missed. I’m also familiar with handling FAQs and escalating issues when needed. I work in the Pakistan time zone (PKT) & Easternn time zone (EST) and can start immediately. Looking forward to working with you.
$5 USD dalam 40 hari
0.0
0.0

With over four years of experience in multi-channel customer support and CRM management, I am perfectly positioned to manage your four storefronts and hit your "inbox zero" target daily. As a former Support Coach, I specialize in delivering clear, native-level English responses with a calm, professional tone—even when de-escalating upset customers. I am highly comfortable using help-desk software to manage emails, Facebook DMs, and comments, and I will meticulously log all correspondence. I am highly reliable, comfortable working independently, and will easily meet your 4-hour social media response timeframe using your provided templates. Time Zone: EET (Eastern European Time) Availability: Ready to start immediately.
$8 USD dalam 35 hari
0.0
0.0

Hello, I have read your project description carefully and I can help you complete this task quickly and accurately. I have experience in similar projects and always focus on: • Delivering on time • Clear communication • High-quality results I am ready to start immediately. Looking forward to working with you. Best regards Cuong Minh
$5 USD dalam 40 hari
0.0
0.0

I’m interested in helping manage customer support for your aquarium stores. I have experience handling emails, customer inquiries, order follow-ups, and keeping records organized with attention to detail. I use Facebook very often and I also help manage my family’s small construction business Facebook page, so I’m comfortable replying to messages, comments, and customer concerns in a professional and friendly way. I’m based in the Philippines (GMT+8), reliable, easy to work with, and can start immediately. I would love the opportunity to work with you and support your business. Thank you!
$5 USD dalam 40 hari
0.0
0.0

Me postulo para el puesto de agente de soporte e-commerce. Cuento con experiencia en atención al cliente y gestión de comunicaciones, lo que me permite responder consultas de manera clara, empática y profesional, incluso en situaciones complejas. Tengo un nivel de inglés fluido, tanto escrito como oral, y estoy acostumbrada a mantener un tono consistente alineado con la voz de marca. Puedo gestionar correos electrónicos, mensajes en redes sociales y consultas sobre pedidos o productos de forma organizada y eficiente, asegurando siempre un seguimiento adecuado. Me destaco por ser responsable, constante y detallista, priorizando mantener bandejas de entrada al día y tiempos de respuesta rápidos sin descuidar la calidad. También tengo facilidad para adaptarme a herramientas de soporte como Zendesk, Gorgias o similares.
$5 USD dalam 40 hari
0.0
0.0

I’m very interested in assisting you with managing customer support for your aquarium stores. I have experience handling customer queries via email and social media, ensuring clear, polite, and professional communication—even in challenging situations. I’m comfortable responding to order-related questions, product inquiries, and providing basic guidance (like fish compatibility) using provided FAQs and templates. I also understand the importance of maintaining organized communication logs and keeping inboxes clean and up to date. I can ensure: ✔ Timely responses within the required 4-hour window ✔ Consistent, professional tone aligned with your brand ✔ Reliable daily availability without drop-offs during busy periods I’m based in IST (India time zone) and can adjust my working hours as needed. I’m available to start immediately. Looking forward to working with you and supporting your growing business. Best regards, Tanvi
$5 USD dalam 40 hari
0.0
0.0

Hello, I am interested in handling customer support for your online aquarium stores. I can manage emails, Facebook messages, and comments in a professional, polite, and timely manner while maintaining your brand voice. I am detail-oriented, responsible, and able to respond quickly to customer inquiries, including order updates, product questions, and general support issues. I understand the importance of keeping inboxes organized and ensuring fast response times. I am comfortable following instructions, using templates, and maintaining accurate communication logs. I can start immediately and provide consistent daily support as required. Thank you.
$5 USD dalam 40 hari
0.0
0.0

Hi, I'm interested in supporting your aquarium stores with customer service. I have worked for a decade in a banking operation with relevant experience in handling emails, keeping inboxes organized, and responding professionally to customers' inquiries and concerns. While I haven't used the specific tools mentioned, I'm always willing to learn and grow to meet your standards and gain customer satisfaction through clear and efficient communication. I am available to start immediately and can be flexible with working hours that suit your needs. Looking forward to working with you. Thank you for the opportunity.
$4 USD dalam 40 hari
0.0
0.0

I am a detail-oriented and reliable virtual assistant with experience in data entry, responding to customer inquiries, and providing organized, professional support. I work well independently, meet deadlines, and always prioritize clear communication. Here’s what I can offer you: • Fast response times to customer messages • Accurate data entry and record keeping • Professional and friendly customer communication • Organized tracking of inquiries and follow-ups • Available [your hours/timezone] for consistent support
$5 USD dalam 40 hari
0.0
0.0

denver, United States
Kaedah pembayaran disahkan
Ahli sejak Jun 23, 2025
$2-8 USD / jam
$10-30 USD
$10-30 USD
$30-250 USD
$10-30 USD
₹12500-37500 INR
$15-25 USD / jam
₹750-1250 INR / jam
$15-25 USD / jam
₹1500-12500 INR
$20 USD
₹1500-12500 INR
$30-250 USD
€12-18 EUR / jam
€30-250 EUR
$250-750 USD
$250-750 USD
₹12500-37500 INR
$250-750 USD
$3000-5000 USD
$15-25 AUD / jam
$250-750 USD
$750-1500 USD
$250-750 USD
₹1500-12500 INR