Floral Shop Phone Sales Support - REMOTE

@abbasbirgu

Hello there! I am an Amazon, eBay, Etsy and shopify specialist to launch and manage stores and I am expert in product hunting, product analysis and product sourcing(logistics). I know how to and when to use modern hunting tools like Helium 10, Jungle Scout, Merchant Word, and Keepa. I am well aware of use of Google Trends, Minus string Formula, AMZ Suggestion Expander and spy on brand. I am well versed in product sourcing through Alibaba, Ali express, and Thomas Net etc. My Amazon Services are: Product Hunting (Keyword Method, BSR Method, AMZ search Bar Method) Product Sourcing (Alibaba, 1688, AliExpress, Thomas Net) Competitor Research (Jungle Scout, Helium 10) Listing creation Listing optimization (Magnet, Cerebro) Launching & Ranking PPC Campaigns A+ Content Looking forward to work with you. Regards

@michaeltorresos9

Hello! I’ve spent the last several years solving exactly this type of customer-facing support problem, and I’m confident I can help your floral shop with warm, reliable phone coverage. I understand the main need here is not just answering calls, but creating a calm, reassuring experience for customers placing time-sensitive flower orders or needing delivery help. I’m comfortable handling inbound calls, guiding callers through bouquet options, entering orders accurately into web forms, and resolving delivery, replacement, or address-change issues with empathy and speed. I would follow your CRM and checkout process carefully, keep zero-payment-error records, and maintain clear call logs for any escalations so every issue is easy to review. I’m also experienced in working from home with cloud phone systems, maintaining a steady professional tone, and staying dependable during business hours. Thanks!

@Microlent

Hello, I am Dr. Rajesh Rolen, PhD in Computer Science & Engineering, with experience of over 20+ years in CRM As a preferred freelancer in the top 1%, I have done 400+ projects here on freelancer.com, I have 4.9 ratings out of 5 on average, which showcases my quality of work and timely delivery. Key Highlights: - Free Hosting Support on the Cloud or any desired platform. - Free 3 months of post-delivery support to ensure that our client doesn’t face any challenges after the launch of the project. - Free Dedicated tester on projects to ensure quality delivery, so clients don’t need to act as a tester. - 10+ Years experience UI/UX team to ensure intuitive UI. Portfolio: https://www.freelancer.com/u/Microlent Please open the chat and send me a message, so we can have a more detailed discussion about the project to give you the project timeline and cost. Thank you for considering my services. I look forward to engaging in a productive conversation and understanding how I can be of assistance in bringing your project to life. Regards Rajesh Rolen

@MZITSERVICES

Hi there,I propose developing a scalable, user-friendly CRM system tailored to your business needs. The solution will include lead management, customer tracking, sales pipeline automation, reporting dashboards, email integration, and secure role-based access. The CRM will be responsive, fast, and easy to manage, helping improve productivity and customer relationships. I will ensure clean code, timely delivery, ongoing support, and future scalability. With strong experience in web application development and database management, I am confident in delivering a reliable and efficient CRM solution within your requirements and timeline. I appreciate the opportunity to submit this proposal and am excited about the possibility of working with you to bring your project to life. Thanks A.R.M MASUD

@simonmorsh02

**Proposal for Phone Support & Order Specialist** Hi there, I’d love to serve as the warm, dependable voice for your floral shop! With over two decades of customer service and management experience in the U.S.—including running operations at 7-Eleven in Dallas, Texas and Nike retail stores—I excel at delivering calm, empathetic, and clear communication on every call. **Why I’m a Strong Fit:** * **U.S. Management & Retail Experience:** 24+ years of hands-on U.S. retail and customer service experience means I naturally connect with American callers, understand state-level logistics, and keep conversations warm and reassuring. * **Proven Problem Solver:** Skilled at navigating fast-paced customer requests, resolving shipping issues, and ensuring every order detail and address update is handled with care and empathy. * **Technical & Data Precision:** Proficient in web tools, CRM/checkout entries, and office software to maintain 100% accuracy in order entry and clean weekly issue logs. * **Certified Customer Service:** Holds a Diploma in Customer Service with fluent, natural spoken English. I have a dedicated workspace, high-speed internet, and reliable availability for steady coverage during standard business hours. I’d welcome the chance to discuss your operating hours and shop procedures to see how I can support your team! Best regards, Mollah Morshed

@sofanyas7

Hi there, I see you are looking for reliable sales and customer support for your floral shop, and I am highly interested in assisting your team. I provide exceptional, professional, and empathetic communication. I am quick to learn inventory availability, order processing guidelines, and store specific operations to ensure your customers receive top-tier care. I am highly organized, punctual, and ready to dedicate my full focus to keeping your daily orders running smoothly. Let's hop on a brief chat to discuss your shop's schedule and workflow. I am ready to get to work for you immediately! Best regards, Sofanyas

@piotrn36

I’ll make every caller feel looked after while keeping every order, address, payment, and delivery detail right the first time. Hi, Phone Sales | Customer Support | CRM | Order Processing | Delivery Resolution My e-commerce background includes order/payment workflows, accurate data entry, customer-facing issue resolution, and fast troubleshooting—skills that translate well to a busy floral shop. Relevant live floral workflows I’m familiar with include Fleurs de Moufette and Floral Gift Shop, both built around phone/online ordering, bouquet selection, checkout, delivery timing, and same-day order handling. My call flow is simple: understand the occasion + budget → recommend the right option → verify recipient/address/card message/payment → enter the order carefully → confirm delivery timing → log any escalation. For complaints, I stay calm, acknowledge the issue, check the order details, and move quickly toward a replacement or practical resolution. I’m reliable, comfortable learning your CRM quickly, and available for steady U.S. business-hours coverage. I’d love to help keep your customers happy—and keep the flowers, not the problems, blooming. ?

@ridwaan6254

A florist phone does not ring evenly, and that is what to plan for before hiring anyone. Most weeks a single person handles it comfortably. Then Valentine's, Mother's Day and the week before Christmas arrive and the volume multiplies — which is exactly when an unanswered call is a lost order and an anxious customer. A lone freelancer cannot flex for that, only apologise afterwards. My team can put a second trained person on the phones for those peaks, briefed on your products and your system rather than dropped in cold. Day to day you would have one named agent, not a rotating pool, so regulars hear the same voice and nobody re-learns your catalogue every week. Clear, warm spoken English, working your US hours, logged into your cloud phone system. What they would handle exactly as you described: greeting callers, guiding them through bouquet choices, taking orders into your web checkout, chasing deliveries, and arranging replacements when something arrives late or damaged. Most of those calls are really about reassurance, and that is a tone thing more than a script thing. Two practical points. Access should be a user account on your systems, not shared credentials, so you can revoke it in one click. And I would want a short list of your most common substitutions — what to offer when a stem is out — because that single sheet prevents most escalations back to you. Tell me your call volume on a normal day and on your worst, plus your hours, and I will size it properly.

@FarrukhShakeel1

Hi there, Is there any possibility of hiring a non-US candidate? I'm an outreach assistant and have handled discovery calls and inquiries in the green energy industry. The prospects were heads and directors of the green energy department, and the region was Eastern Europe. Although there were only a few calls per week, I handled each one professionally. I am detail-oriented, love to solve problems, and naturally enjoy engaging with people. Feel free to reach out. I do have some questions about your business if you're interested in moving forward. Thank you.

@EthanKCK

Ethan here, Your project immediately caught my attention. I'm really excited for an opportunity to partner with you. I understand you need a friendly voice to greet callers and assist them with floral orders while ensuring their concerns are addressed promptly. My approach will focus on creating a warm and reassuring experience for your customers, guiding them through their choices while accurately entering order details into your system. To maintain quality and consistency, I will keep a detailed call log to track any escalated issues, ensuring swift resolutions. Additionally, I will familiarize myself with the specific shipping rules to provide accurate information to customers. ✅ Accurate order entries with zero payment errors ✅ Empathetic handling of customer complaints ✅ Clear communication to reassure customers about delivery times What you truly need is a reliable support system that enhances customer satisfaction and loyalty. Let's ensure your customers feel valued and cared for every time they call. Please feel free to reach out so we can connect and further explore how I can contribute to your project's success. Kind regards, Ethan

@emmanueld147

Hi, I’d love to be considered for this role. I have experience in sales, customer communication, handling inquiries, and speaking with customers professionally. I’m calm, friendly, reliable, and comfortable handling calls, taking orders, following up on issues, and finding quick solutions. I want to be transparent that I’m not currently located in the U.S. However, the role strongly matches my experience and I’m fully prepared to work remotely from my current location. I have a reliable setup, strong spoken English, and can commit to your required business hours. I’m also comfortable learning your CRM, phone system, and order process quickly. I’d be happy to prove my ability through a short trial if needed. I’m ready to start immediately and would be glad to discuss how I can support your customers and business.

@laibak002

Hi! I’d love to support your floral shop as a friendly and reliable customer service representative. I’m a professional Virtual Assistant with 5 years of experience in customer communication, e-commerce support, and handling customer concerns professionally and patiently. I can confidently handle inbound calls, guide customers through their orders, accurately enter order details, assist with delivery tracking and address changes, and resolve complaints with empathy and quick solutions. I understand that customers ordering flowers often need reassurance, so maintaining a warm, calm, and helpful tone is especially important. I’m organized, dependable, a quick learner, and comfortable adapting to new CRM and web-based order systems. I can also maintain accurate call logs and ensure escalated issues are properly documented and followed through.

@mshollyj

Hello, I'm a native English speaker with 15 years of business experience in an administrative capacity located in MD. I have spent much of my career honing my customer service skills as well as my phone skills. I have a passion for helping others and would love to help your customers. Please clarify the working hours, dates and times.

@razmiks2

Hi, I’ve built and integrated CRM-driven order workflows across web applications, including reliable call-to-order data capture. You need a calm, friendly voice that logs calls, resolves delivery or return issues, and enters accurate orders into your web checkout form while keeping payment details error-free. I can deliver consistent, structured call logs and dependable order processing using the CRM UI your team provides. Best, Razmik

@Abrotab

With a strong background in virtual assistance, customer service, and CRM management, I bring the ideal skill set to your online floral shop. I am a dedicated professional who thrives on helping businesses streamline operations and improve customer engagement, which aligns perfectly with your project's goals. My expertise in eCommerce management and handling customer interactions ensures that your callers will receive top-tier support and experience. Not only do I possess excellent communication skills, but I also come with a problem-solving disposition, enabling me to think on my feet effectively when addressing last-minute changes and resolving any hiccups that may occur throughout the customer journey. Working remotely isn't new to me as it has been my forte for a long time, so I have developed a sense of discipline and emotional presence that are vital in maintaining the same level of quality service you expect while logging into your cloud phone system from home. My promise to you is not just accurate order entries and courteous call recordings; it is also delivering consistent courtesy even during challenging situations. I understand how important it is to provide empathy-driven quick solutions during complaints, and I guarantee I am up to the task. So if you're looking for someone reliable who can navigate the fast-paced nature of your business while still maintaining the warmth needed in floral shop services, look no further.

@habibah102

Hi there, I would love to support your floral shop with warm, empathetic phone support and accurate order entry. I understand that customer interactions around gifts and special occasions require patience, a clear and friendly tone, and steady attention to detail. Here is how I will ensure your daily shop operations run smoothly: Warm Customer Interactions: Clear spoken English, empathetic communication, and active listening to guide buyers smoothly through floral selections. Flawless Order Processing: Precise data entry during checkout to guarantee accurate billing, correct delivery dates, and zero payment errors. Organized Escalation & Support: Maintaining clear, concise daily call logs detailing any delivery or return issues alongside their quick resolutions. Reliable Coverage: Ready to log into your cloud phone system and provide dependable phone coverage during standard business hours. I am quick to learn new tools and look forward to getting up to speed on your CRM and order entry setup. I can start right away! Best regards, Habiba

@dianah770

Hello, I am interested in supporting your floral shop as a Customer Support and Order Processing Representative. As a U.S.-based professional with a background in quality and customer-focused roles, I bring strong communication skills, attention to detail, and reliability. I understand the importance of providing excellent customer service, accurately processing orders, handling delivery updates, and resolving concerns with professionalism and empathy. I am comfortable learning new CRM systems and following established procedures to ensure a smooth customer experience. My background as a Quality Specialist has strengthened my problem-solving abilities, documentation accuracy, and commitment to delivering consistent results. I am dependable, organized, and available during business hours. My $500 bid reflects the quality, professionalism, and customer care I will bring to your team. Thank you for your consideration. I look forward to speaking with you. Best regards, Diana Hinrichs