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I run an active eBay store and most of our friction points now come from buyers worried about shipping or tracking. I’m looking for someone who already understands the listing and selling workflow on eBay and can step straight into the inbox to manage those shipping-and-delivery questions, late-arrival claims and “item never received” cases. Day-to-day you’ll watch the Message Centre and the Resolution Centre, reply with policy-compliant language that keeps my seller metrics safe, open carrier investigations when needed, upload tracking or delivery evidence, and keep me in the loop through a quick note in a shared Google Sheet. Deliverables • All buyer messages answered within 24 hours • Shipping or delivery disputes either resolved or properly escalated within eBay’s deadlines • No new defects or late-shipment dings tied to communication lapses To get started, tell me about similar dispute work you’ve handled, the tools you prefer—Seller Hub, ShipStation, AfterShip, etc.—and your typical workflow. I’ll begin with a one-week trial (roughly 15–20 inquiries); if we’re both happy we’ll roll into a longer engagement.
ID Projek: 40302491
1 cadangan
Projek jarak jauh
Aktif 1 bulan yang lalu
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As an eBay veteran and seasoned freelancer, I understand that running a successful store is not just about selling products, but also about providing top-notch customer service. I have the relevant skills and experience you need for this project as I've dealt with shipping disputes regularly throughout my career. My familiarity with eBay's listing and selling workflow means I can hit the ground running - monitoring Message Centre, addressing customer concerns, uploading crucial tracking or delivery evidence, and swiftly escalating issues when necessary - all while adhering to eBay policies and deadlines. Efficiency is my middle name, and I will make sure every buyer message is answered within 24 hours, either resolving or properly escalating shipping or delivery disputes within eBay's specified time frames, thus avoiding any blemish on your metrics. My attention to detail, accuracy, and compliance - honed from my background in manufacturing, logistics, and international trade - ensures no communication lapses lead to defects or late-shipment dings. I primarily use Seller Hub for its comprehensive and user-friendly interface but can adapt to other tools - ShipStation or AfterShip - as per your preference. Throughout the project, I'll keep you updated through a shared Google Sheet so you're always in the loop. Let me handle the complicated task of sorting out shipping disputes while you focus on what you do best - growing your eBay store further!
$15 USD dalam 40 hari
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Sahiwal, Pakistan
Kaedah pembayaran disahkan
Ahli sejak Mac 15, 2026
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