US Hours English Support Assistant

@OutsourceMan

⭐⭐⭐⭐⭐ Coming from CnELIndia, we pride ourselves in delivering world-class technical support services across multiple platforms, including phone-based customer service. Being a global company, we have extensive experience in maintaining consistent real-time phone support during varying time zones. And to address your concern on maintaining quiet workspace, rest assured that we have appropriate measures in place to ensure an uninterrupted and focused work environment for our teams. Having worked with renowned ticketing systems such as Zendesk, Freshdesk, and HubSpot as you required, our proficiency in managing customer interactions, logging detailed notes and providing timely updates will be an added advantage. What sets us apart is not just the skills but our dedication to understanding nuances of your business and aligning with your specific customer support requirements. In summary, selecting CnELIndia for your US hours English Support Assistant needs ensures you get dependable phone support, prompt call logs, and precise ticket updates. We guarantee efficient service that plays a crucial role at the frontlines representing your brand image to valued customers. I look forward to discussing more about how we can meet your requirements with the highest standards possible.

@boluwatifefelixg

Hello, With over 6 years of experience as a Virtual Assistant, I have extensive experience in customer support, and my focus is on delivering exceptional support, ensuring that customers receive clear and effective assistance. In this role, I will: - Provide consistent real-time phone support during the agreed U.S. time zone shift. - Log accurate call notes and ticket updates on the same day to maintain up-to-date records. - Prepare a brief weekly summary outlining frequent issues or feature requests to help improve our services. A advantage is my proficiency in using customer support tools such as Zendesk, Freshdesk, and HubSpot. Regards, Blessing

@hr157

Hello, I’m a Customer Support Specialist with 13+ years of experience handling technical support and helpdesk operations. I can provide reliable, real-time phone support during U.S. business hours with clear communication and a calm, professional approach. I have hands-on experience with CRM and VoIP tools including Zendesk, Freshdesk, and HubSpot. Deliverables include accurate same-day ticket updates, detailed call logs, and weekly summaries of recurring issues. I’ll be operating from IST and can ensure a quiet, distraction-free workspace. Why hire me: dependable, detail-oriented, and quick problem resolution. Let’s collaborate to deliver excellent customer support.

@Bwatter

Hello, I hope you're doing well. After carefully reviewing your requirements, I'm confident in my ability to meet them with the utmost accuracy in the shortest time possible as I have worked on similar projects. I have worked on similar projects as an expert where I delivered 100% quality. Chat me up; let's discuss your project in detail and get started right away. Thank you.

@donice1

I am a perfect fit for your project because I understand the importance of delivering a clean, professional, user-friendly design that feels seamless, integrated, and automated. My expertise includes web development, UI/UX design, and automation solutions, ensuring every detail aligns with your vision. While I am new to freelancer, I have tons of experience and have done other projects off site. I would love to chat more about your project! Regards, Donic

@tiernanmck

Hi, I'm a reliable Sydney-based freelancer with clear neutral English, calm phone manner, excellent listening skills & full availability for all standard US business hours. Experienced with Zendesk, Freshdesk & HubSpot. Patient, concise & ready to start immediately.

@shanekaa

Hello my name is Kayla Amos and I’m interested in this role. I have experience in customer service where I assist customers to resolves banking related issues I did that for over 4years. My most recent customer support role was with a distribution company where I ensure that customers where provided with tracking information and any other relevant updates to their order. I’m located in Florida eastern time zone. I’m looking forward to hear from you.

@annes01

Customer support is your front line, and whoever picks up that phone sets the tone for every interaction. You need someone who can stay calm under pressure, troubleshoot clearly, and capture every detail without dropping the ball. I've handled real time support across healthcare and SaaS platforms where accuracy and tone were non negotiable. I worked extensively with Zendesk, HubSpot, and Aircall on phone based triage systems, logging every call and spotting recurring issues before they escalated. One healthcare client saw ticket resolution time drop by 30% after I restructured their intake and note taking flow. I operate from US Eastern Time, maintain a quiet home office setup, and have years of remote support experience behind me. Regards, Anne S.

@Ashoksahu001

Hello, I’m available to provide reliable, real-time help-line support during U.S. business hours, with a strong focus on clear communication and efficient issue resolution. What I bring: Experience handling customer support calls (technical + general queries) Clear, neutral English with a calm and professional phone manner Strong active listening and accurate, concise ticket logging Familiarity with tools like Zendesk, Freshdesk, HubSpot, and VoIP systems Availability: Based in IST, fully available for U.S. shift coverage Quiet, distraction-free workspace ensured Recent experience: Provided support for web/app users—handling login issues, basic troubleshooting, and guiding users step-by-step while maintaining detailed CRM notes Deliverables covered: Real-time call handling Same-day ticket updates Weekly summaries of common issues and insights I’m reliable, patient, and focused on delivering a smooth support experience for your customers. Looking forward to working with you. Best regards,

@sheebas68

Hello, I’m very interested in this US-hours English support role. I have prior experience in customer service and technical support, including handling calls, resolving issues, and updating CRM systems efficiently. I previously worked with Sitel (now Foundever) in a Dell process, where I handled customer queries, basic troubleshooting, and maintained accurate call notes. I am comfortable using helpdesk tools and can quickly adapt to platforms like Zendesk, Freshdesk, or HubSpot. **Time Zone:** I am based in India (IST) and can fully align with U.S. business hours. **Workspace:** I have a quiet, dedicated workspace with a stable internet connection, ensuring clear and professional communication. **Recent Support Example:** I assisted customers with technical issues related to product setup and connectivity. I guided them step-by-step, resolved concerns calmly, and ensured proper ticket documentation for follow-up. I am dependable, patient, and focused on delivering excellent customer experiences. I can ensure consistent real-time support, accurate same-day updates, and helpful weekly summaries. Looking forward to working with you. Thank you. Sheeba

@stephenedweezil1

I am a strong candidate for this project because I bring hands-on experience in administrative work, video editing, and customer support. I have worked as a chat support representative using Zendesk, where I handled customer inquiries efficiently, resolved issues promptly, and maintained a high level of professionalism and empathy. My ability to multitask, stay organized, and communicate clearly allows me to deliver quality results while meeting deadlines. I am reliable, detail-oriented, and committed to providing excellent service and support.

@Ksmay112394

I am a dedicated Customer Support Specialist and Virtual Assistant with strong experience handling customer enquiries, managing bookings, and delivering high-quality service. I have hands-on experience in the car rental industry, where I assisted customers with reservations, resolved issues efficiently, and ensured smooth daily operations. This has strengthened my ability to handle high call volumes, work under pressure, and maintain a calm, professional approach at all times. I am skilled in phone support, email handling, chat support, CRM systems, and administrative tasks. I pay close attention to detail and always ensure accurate notes, updates, and customer records. I am comfortable working with tools such as helpdesk and CRM platforms and can quickly adapt to systems like Zendesk, Freshdesk, or similar VoIP/ticketing software. I am reliable, well-organized, and fully capable of working U.S. business hours with a quiet and stable workspace.

@MitiuVictor

Hi, Phone-based support during U.S. business hours — this is exactly the kind of role I'm looking for. I'm based in Romania (GMT+3), which puts me well within range for EST or CST coverage. I have a quiet, dedicated workspace and a reliable internet connection. Recent example: At Continental, I served as the primary point of contact for Qualys vulnerability management, supporting users across 15+ countries via phone and written communication in English. Callers ranged from non-technical staff to senior engineers — I adjusted my communication style accordingly, kept notes structured, and escalated only when necessary. Every interaction was logged in our internal ticketing system with same-day updates. For tools: I have hands-on experience with ticketing and helpdesk workflows. I've worked with Zendesk-style systems and internal CRM platforms for call logging, issue tracking, and documentation. I'm fast to adapt to new tools. What I bring to this role: - Clear, neutral spoken English — university degree completed entirely in English - Calm, professional phone manner with active listening - Structured note-taking and same-day ticket entry - Experience producing weekly summaries highlighting recurring issues - 4+ years in enterprise IT support environments I'm available to discuss shift timing and can start immediately. Best regards, Victor

@robertr066

Hello, I have extensive experience with customer support, technical troubleshooting, and help-desk CRM management and building scalable support workflows. I have integrated Zendesk, Freshdesk, HubSpot, and VoIP call logging systems. In similar projects, I handled: • High-volume inbound call support during U.S. business hours • Technical troubleshooting for product/service inquiries • Accurate ticket logging with detailed call notes • Weekly summaries of frequent issues & feature requests My implementation plan: Support – Provide consistent real-time phone coverage during U.S. shift Troubleshoot – Walk callers through technical issues with calm, clear guidance Log – Enter accurate call notes & ticket updates same-day in your CRM Report – Deliver weekly summary outlining common issues & trends Improve – Share feedback on recurring problems for product enhancements Time Zone & Setup: • Workspace: Quiet, dedicated home office with reliable internet • Tools: Experienced with Zendesk, Freshdesk, HubSpot & Aircall VoIP Recent Example: Supported a SaaS company's help-line, handling 40+ calls/day for login issues, billing questions, and feature troubleshooting—maintained 95% first-call resolution rate. I'd love to hear: which CRM/help-desk system will you be using? Happy to discuss your requirements and start working right away. Looking forward to collaborating. Best regards Robert R.

@Bivann

Drawing on my extensive experience as an efficient virtual assistant and customer service representative, I can offer you the timely and dependable, U.S. hour English support coverage you need. From managing emails to organizing schedules, my multitasking skills are highly relevant to your project. I ensure that no call is left unanswered and every ticket is diligently logged in a well organized manner. In terms of technical support, I recently handled a query from a bewildered customer who had trouble accessing crucial files in their cloud storage. After actively listening to their concerns, I quickly identified the root of the problem and presented them with a foolproof solution. Through my efforts, they were back on track with their work within minutes! Maintaining efficiency while effectively providing support in a timely manner is what sets me apart. And with utmost dedication to confidentiality, I guarantee to transform your help-line experience minimizing everyday issues for your customers and amplifying their trust in you as an organization. Looking forward to elevating your business through exemplary support!

@ItunuNova

Hello, I’m very interested in this role and confident I can provide calm, professional, and reliable phone support throughout your U.S. business hours. I’m based in Nigeria (WAT) and can fully align with U.S. working hours with a quiet, dedicated home office setup for clear calls. I have experience handling customer support, basic troubleshooting, and CRM logging—ensuring every interaction is accurately documented and resolved or properly escalated. Tools: Familiar with CRM/helpdesk systems and quick to adapt (Zendesk-style workflows, ticketing, VoIP environments) Example: I’ve supported customers by guiding them through product usage issues, answering FAQs in real time, and logging detailed notes—helping teams track recurring issues and improve response efficiency. You can expect: • Clear, neutral English communication • Calm, patient call handling • Accurate same-day ticket updates • Reliable, consistent availability Ready to start immediately and deliver dependable support. Best regards, Itunu

@antonyc98

Hello, I’m an experienced customer support professional with strong technical troubleshooting skills and a knack for clear, calm communication. I excel at guiding callers through issues, taking accurate notes, and using CRM/ticketing systems efficiently. I’m reliable, detail-oriented, and ready to provide consistent coverage during U.S. business hours. With experience in tools like Zendesk and Freshdesk, I can hit the ground running and ensure every caller has a smooth, positive experience. I’m eager to join your team and start delivering excellent support immediately. Best regards, Antony Chengo

@nmezu

Hello, I am Ebonyi Nmezu and i understand that this role is strictly support-focused, and I’m confident in my ability to handle customer calls with professionalism, patience, and a strong problem-solving approach during standard US business hours. I am based in Nigeria (WAT, GMT+1), and I can comfortably align my schedule with U.S. time zones, including EST and CST shifts. I have a quiet, distraction-free workspace, a stable internet connection, and I take pride in maintaining a calm and friendly phone presence, using clear and neutral English to ensure every customer feels heard and supported. In my recent experience supporting an online service platform, I handled customer inquiries related to account access, password resets, and general product navigation. I regularly guided users through basic troubleshooting steps over calls and chat, ensuring their issues were resolved efficiently. I am familiar with tools such as Zendesk, HubSpot CRM, and Freshdesk, as well as VoIP and cloud-based communication systems. I am highly adaptable and can quickly learn and work within any help-desk or ticketing system you provide. You can expect consistent availability during assigned U.S. hours, same-day entry of detailed and accurate call notes, and well-structured weekly summaries highlighting recurring issues and customer feedback. Thank you for your time and consideration. I would be glad to discuss how I can contribute to your team.

@Isaiki

Hi! I'd love to provide reliable support for your help line. I have experience in technical support at Comcast, assisting customers (especially elderly), and updating notes for call history and tickets. I’m available for night shifts, 7 PM–12 MN Philippine time, for 20-22 hours on weekdays, with some Saturday afternoon availability. I have a quiet workspace, stable internet, and can easily adapt to tools like Zendesk, Freshdesk, HubSpot, or Aircall. I'm happy to review any knowledge base materials to quickly learn your processes. Looking forward to working with your team!