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Live Chat Agent & Zendesk Customer Service Representative for Dropshipping E-commerce Store -- 2

We are looking for a live chat agent as well as an expert customer service representative with experience working in E-Commerce with China dropshipping system. We currently have 2 members on our customer service team and we are looking to add a new member.

You will be trained by our current customer service representative. When you apply, include the word red and tell us about your previous customer service experience.

Requirements:

- Experience using ZenDesk and ZenDesk Chat

- Experience doing customer service for Dropshipping & E-Commerce stores

Responsibilities:

- Respond to live chat customer on ZenDesk Chat in perfect English

- Respond to customer support requests on ZenDesk in perfect English

- Issue refunds according to our refund policy

- Re-send products to customers when needed

- Respond to all customer inquiries quickly and accurately (within 10mins when on duty, cover shifts with other agents on our team)

- Communicate on Skype daily with our support team - Display a high level of professionalism at all times

- Create Zendesk marcos for future possible scenarios to speed up the workflow

Kemahiran: Khidmat Pelanggan, Sokongan Pelanggan, Bahasa Cina Dipermudah (China), Pembantu Maya, Zendesk

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Tentang Majikan:
( 107 ulasan ) hong kong, Hong Kong

ID Projek: #20945638

56 pekerja bebas membida secara purata $5/jam untuk pekerjaan ini

bpo0995

Hi We are a customer service company offering live chat service for 24/7. We provide both software and agents however you can use your own software if you like. Our agents have great English writing skills as well as Lagi

$8 USD / jam
(3 Ulasan)
6.6
Excelentt

I have done the exact same task. I am professional with zendesk and chat (Zopim). I have worked with 5 dropshippng businesses before. Kindly share FAQs and your policies regarding refunds & returns. I have worked wit Lagi

$5 USD / jam
(54 Ulasan)
6.4
ProjectHunter87

Hi, I would like to apply for the position of Customer Service Representative. I have diverse experience in Virtual Assistance, Project Management and Customer Support. I have done my Masters from Arizona State Univer Lagi

$7 USD / jam
(7 Ulasan)
6.2
happycharle

Hi, My name is Liana and I'm very interestrd in your project. I have experience in doing customer service before and familiar with Zendesk and I'm confident I can help you out. Thanks and looking forward for your pos Lagi

$5 USD / jam
(8 Ulasan)
3.7
cagonzalez

Dear, (Red) I'm a Systems Engineer with fluency in English and Spanish. Without a doubt I can fulfill your objectives with excellent quality and economic. Work experience more than two (02) years in customer service i Lagi

$5 USD / jam
(4 Ulasan)
2.9
AnujKmrRai

Red Hi, I speak English fluently without any accent. Here is one of my voice recordings: [login to view URL] I have excellent English writing skills. Lagi

$6 USD / jam
(4 Ulasan)
3.1
naidu92

Red, Hello, I have reviewed your project description, I worked as chat support associate for over 3 years, Wth 38 Wpm I can quickly switch between dual chats while being highly focused . I have resolved Technical is Lagi

$4 USD / jam
(1 Ulasan)
2.5
kim1locah

Good day! I would like to grab this opportunity to apply for the said position. I have been working as a VA for more than two years now. I am not a pro like the others but I believe in myself and would like to ask fro Lagi

$5 USD / jam
(1 Ulasan)
2.2
dafnaguilao

RED Hi, I'm Dafna Obadia, and I hold 6 years of experience on Customer Service/Sales. I had the opportunity to work with many Companies as a freelancer CS, Manager and virtual assistant. Here are some of my main acti Lagi

$7 USD / jam
(1 Ulasan)
1.1
kathehurta

RED Hello, With this letter I would like to express my sincere interest in the position you have available. As a skilled communicator and problem-solver with 2 years of experience ensuring outstanding customer servic Lagi

$5 USD / jam
(1 Ulasan)
0.4
StrongWorker123

RED Dear Employer, I am a native English and Italian speaker with fluent Spanish French and German as well. (I live in Italy but I used to travel a lot across Europe,I still travel from time to time/weekends) For the Lagi

$5 USD / jam
(0 Ulasan)
0.0
Dennco

Dear Hiring Manager, This is Azhar and I am team manager for 30 professionals working under me. I’m looking for high-quality projects like yours that I can contribute quality work in order to continue to build my pro Lagi

$7 USD / jam
(0 Ulasan)
0.0
RamezzBoutros

Have more than 2 years experience as Customer Experience Manager in a US-based software company, with 3 promotions within 2 years. Worked as all the following: - Level 1 Customer Experience member - Level 2 Customer E Lagi

$5 USD / jam
(0 Ulasan)
0.0
abdosayed3210

I have been working at -Vodafone UK- as a customer service representative in the toughest department -complaints-. I believe that I have the proper knowledge and English to deal with any customer from any culture! I am Lagi

$7 USD / jam
(0 Ulasan)
0.0
missjoemarie

Hello! My name is Joe Marie. I currently own a small T-shirt printing shop using a Philippine E-commerce website and I handle everything from order processing, packing, shipping, and customer service. If you’d like t Lagi

$5 USD / jam
(0 Ulasan)
0.0
Elishbajohnny407

I do have soft skills and knowledge to deal with customers via chat as I'm already working for a international company as a chat specialist

$2 USD / jam
(0 Ulasan)
0.0
sjlima1122

Hello I am very interested in your project I have more than 9 years experience in customer service and working in areas like administration, procurement, accounts payables, employee reimbursement, HR and content modera Lagi

$6 USD / jam
(0 Ulasan)
0.0
$5 USD / jam
(0 Ulasan)
0.0
zaidur101

Hello sir, I read your description clearly and understand what do you actually need. I want to work with you. Please message me for more discussion. Thank you Best Regards Zaidur Rahman

$2 USD / jam
(0 Ulasan)
0.0
bazilvincent86

Hi there, Red I’m interested in your position as Customer service representative. I have worked for major companies supporting clients and customers across the globe. Based on my experience (Experience in working in Lagi

$5 USD / jam
(0 Ulasan)
0.0