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I run a fast-growing healthcare service and I’m streamlining the way we support patients and partners. Your core mission will be to own every interaction that comes in by phone or email—listening carefully, resolving issues calmly, and making sure every caller hangs up feeling genuinely cared for. Day-to-day you’ll: • Answer inbound calls quickly, walk patients through procedures or policy details, and document each conversation in our CRM. • Triage and reply to email enquiries with accurate product knowledge, following up until the matter is fully closed. • Defuse tense situations using proven conflict-resolution techniques, then flag recurring pain points so we can improve processes. • Identify subtle sales opportunities (up-selling add-on services, scheduling follow-up appointments) without compromising empathy or compliance. Acceptance criteria 1. First-response time: under 1 hour for emails, under 3 rings for calls. 2. Resolution rate: at least 90 % of cases closed without escalation. 3. Accurate notes entered in the CRM within 15 minutes of each interaction. You’ll have access to our knowledge base, escalation matrix, and call software. If you already excel in healthcare terminology, HIPAA-aware communication, and warm yet persuasive phone presence, you’ll fit right in.
Project ID: 40702473
19 proposals
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Active 1 day ago
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19 freelancers are bidding on average ₹23,474 INR for this job

Hi, I seen through your project and understand you are seeking a highly responsive support structure to manage inbound communications and streamline patient care workflows for a growing healthcare service. I recognize that maintaining stringent resolution timelines, documenting interactions inside the CRM, and upholding empathetic, compliant standards across email touchpoints are foundational to your daily operational success. let's connect in the chat for further process
₹25,000 INR in 7 days
2.0
2.0

Hello, I’m interested in supporting your healthcare service by providing professional, patient-focused phone and email assistance with an emphasis on clear communication, empathy, accuracy, and timely resolution. I have experience in customer communication, calling, lead generation, appointment setting, and handling enquiries professionally. I understand that healthcare conversations require additional care—patients need to feel heard and respected while information must be communicated accurately and documented correctly. I can handle: Inbound calls and patient enquiries promptly Clear explanations based on your approved knowledge base and policies Email support with timely follow-ups through resolution Calm handling of frustrated or concerned callers Accurate CRM notes after every interaction Appointment scheduling and appropriate service recommendations Escalation of cases according to your defined matrix Identification and reporting of recurring customer issues
₹25,000 INR in 1 day
0.0
0.0

I CAN HANDLE YOUR PATIENT AND PARTNER SUPPORT END-TO-END INBOUND CALLS, EMAIL TRIAGE, CRM DOCUMENTATION, ISSUE RESOLUTION, AND EMPATHETIC UPSELLING WHILE KEEPING EVERY INTERACTION PROFESSIONAL AND COMPLIANT. I have strong experience with customer support, CRM management, email communication, appointment scheduling, issue resolution, and handling sensitive customer conversations with patience and professionalism. I’ll respond to calls within 3 rings and emails within 1 hour, carefully document every interaction in your CRM within 15 minutes, and work toward resolving at least 90% of cases without unnecessary escalation. I’ll follow your knowledge base and escalation matrix closely while maintaining a warm, reassuring communication style. I’ll also identify recurring patient concerns and subtle opportunities for follow-up appointments or relevant add-on services without making the interaction feel sales-driven. I’m comfortable learning your healthcare terminology, workflows, and compliance requirements quickly and can start immediately. Regards, Yasir Ahmed
₹15,000 INR in 3 days
0.0
0.0

Hello, I’m very interested in your Healthcare Customer Support position. Your focus on empathy, fast response, accurate documentation, and issue resolution closely matches my experience. I bring 25 years of customer service experience, including extensive U.S. customer-facing experience and 10 years in management with 7-Eleven in Dallas, Texas. I’m experienced in handling high-volume interactions, listening carefully, resolving difficult situations calmly, and providing professional, respectful support. I’m comfortable with phone and email support, CRM documentation, structured scripts, and managing multiple priorities under time constraints. I understand the importance of responding quickly, recording accurate notes, following escalation procedures, and taking ownership of issues through resolution. My communication style is warm, patient, professional, and solution-focused. I can also identify appropriate opportunities for follow-up services or appointments without being pushy. I’m ready to quickly learn your knowledge base, healthcare terminology, compliance requirements, CRM, call software, and escalation process. I’m reliable, detail-oriented, available long-term, and committed to meeting your response, resolution, and documentation standards. I’d welcome the opportunity to help your team deliver an excellent patient and partner experience. Best regards, Mollah Morshed
₹25,000 INR in 7 days
0.0
0.0

I would be happy to support your healthcare service with reliable, empathetic, and efficient customer support. Share your process, knowledge base, and guidelines—I’ll own the customer interaction from the first response through resolution and follow-up. Fast response. Clear communication. Accurate documentation. Complete ownership. No unnecessary escalation. Services offered: Phone & Email Support | Customer Issue Resolution | CRM & Documentation | Follow-ups & Case Management | Conflict Resolution | Appointment/Service Coordination | Customer Retention | Day-to-Day Customer Operations
₹20,000 INR in 7 days
0.0
0.0

Dear Hiring Manager, I’m excited to apply for your Healthcare Customer Support role. I have strong communication, customer service, problem-solving, and administrative skills, with a calm and empathetic approach to handling sensitive patient interactions. I can respond promptly to calls and emails, accurately document interactions in your CRM, resolve issues professionally, and identify appropriate opportunities for follow-up services while maintaining patient trust, privacy, and compliance. I’m confident in my ability to meet your response-time, 90% resolution, and 15-minute CRM documentation targets while delivering a warm, reliable patient experience. I’d welcome the opportunity to contribute to your growing healthcare service. Best regards, Eli Jiya
₹25,000 INR in 7 days
0.0
0.0

I am interested in your Healthcare Customer Support project. I have experience in customer communication, handling inquiries, maintaining accurate records, and providing professional support with patience and empathy.I understand that healthcare support requires professionalism, empathy, confidentiality, and careful communication. I will follow your knowledge base, escalation procedures, and communication guidelines closely. I am organized, detail-oriented, and comfortable working with performance targets such as quick response times, accurate CRM updates, and high first-contact resolution. I am also available for regular follow-ups and can adapt quickly to your processes and systems.
₹25,000 INR in 7 days
0.0
0.0

Dear Hiring Manager, I’m excited to apply for this healthcare customer support role. I’m passionate about providing excellent customer service and making every customer feel heard, respected, and genuinely cared for. I’m naturally warm and engaging, and I create a comfortable environment where customers feel free to speak openly and confide in me about their concerns. I listen carefully, remain calm when handling difficult situations, and focus on finding the best solution. I’m confident handling phone calls and emails, answering enquiries, following up on concerns, and accurately documenting interactions in a CRM. I’m also comfortable learning new systems, healthcare terminology, procedures, and escalation processes. I understand the importance of prompt responses, confidentiality, accurate documentation, and resolving issues efficiently. I can also recognize opportunities to recommend relevant services or follow-up appointments while always putting the customer’s needs first. I’m reliable, patient-focused, organized, and committed to delivering a professional and positive experience with every interaction. I would love the opportunity to contribute to your growing healthcare service. Thank you for considering my application. Best regards. [yekini Rihanat]
₹20,000 INR in 7 days
0.0
0.0

Hello, I'm a Health Information Management graduate with hands-on experience handling patient interactions during my industrial training placement. I understand the importance of accuracy, confidentiality, and empathy when supporting patients and partners — whether by phone or email. I'm detail-oriented, comfortable with clear documentation, and reliable with consistent availability. I'd love to bring that same care to your team and help make every patient interaction feel well-handled. Looking forward to the opportunity to work with you. Best regards, Ayowumi
₹13,500 INR in 7 days
0.0
0.0

Hello, I’d love to support your healthcare service as a reliable and empathetic Customer Support Representative. I have hands-on customer service experience from working as a Contact Center Agent, handling 90+ inbound calls daily, listening carefully to customers, resolving enquiries, escalating issues when necessary, and accurately documenting interactions in a CRM. My Virtual Assistant experience has also strengthened my email management, research, follow-up, scheduling, and administrative skills. I’m comfortable learning new systems and working with knowledge bases and escalation procedures. What I bring is a calm phone presence, clear communication, patience with difficult situations, attention to detail, and a genuine focus on making customers feel heard and supported. I also understand the importance of confidentiality and following established procedures when handling sensitive customer information. I’m confident I can help maintain your response-time standards, keep accurate CRM records, and resolve issues efficiently while identifying opportunities to improve the customer experience. I’d be happy to contribute to your growing team.
₹35,000 INR in 7 days
0.0
0.0

Hello I have extensive expense in customer service and phone supportly. I am well versed with HIPAA COMPLIANCE AND MEDICAL TELL MEOLOGY, ensuring patient interaction are handled with care and confidently.
₹25,000 INR in 7 days
0.0
0.0

Hi! I’d love to be considered for this role. I have solid customer service experience, including handling queries, resolving customer concerns, retention and sales. I’m comfortable communicating with different types of customers, staying calm under pressure, and finding practical solutions. I’m confident I can provide friendly, professional support and represent your brand well. I’m ready to get started!
₹12,500 INR in 3 days
0.0
0.0

Hello, I would love to support your healthcare service with patient care. I am patient, calm, and have excellent communication skills for both calls and emails. I can reply within 1 hour for emails and answer calls quickly. I am a fast learner and I will carefully document every interaction in your CRM within 15 minutes. I understand the importance of empathy and professionalism when helping patients. I am ready to start immediately and give 100%. Thank you for considering me.
₹25,000 INR in 7 days
0.0
0.0

I am a motivated and hardworking beginner with good Hindi communication and writing skills. I am interested in Hindi translation, customer support, and online work. I am a quick learner, responsible, and willing to learn new skills. I can communicate professionally with clients and complete assigned work on time. I am looking for opportunities where I can use my skills and gain experience.
₹25,000 INR in 7 days
0.0
0.0

Olá! Vi sua publicação e tenho grande interesse em colaborar com o seu serviço de saúde em crescimento. Compreendo que o atendimento na área da saúde exige não apenas eficiência no suporte online,mas também empatia,escuta ativa e agilidade na resolução de problemas para apoiar pacientes e parceiros da melhor forma. Oque ofereço para o projeto: Atendimento ágil e humanizado Gestão de processos e compras resolução de problemas Disponibilidade e organização estou á disposição para conversarmos melhor sobre como posso agregar valor ao seu projeto e apoiar o crescimento da empresa. Atenciosamente, Maite Ribeiro Gomes
₹25,000 INR in 7 days
0.0
0.0

Hello, I am very interested in supporting your healthcare service with patient and partner communication. I have previous professional experience in healthcare environments as well as customer-facing roles, which has taught me to communicate calmly, empathetically, and professionally, including in stressful situations. I am highly organized and comfortable handling phone and email enquiries, maintaining accurate records, working with CRM systems and following defined processes. I am also confident in learning new procedures and terminology quickly and understand the importance of confidentiality when handling sensitive information. I speak German, English and Russian and am reliable, detail-oriented and comfortable working independently. I would be available to start immediately and would be happy to discuss your workflow and requirements. Best regards,
₹25,000 INR in 7 days
0.0
0.0

I will deliever the project with given time and 100 percent assuarence of good work and there will be not any complain
₹25,000 INR in 7 days
0.0
0.0

Dear Hiring Manager, I'm applying for the Online Shopping Customer Care Executive role. I bring 3+ years of customer service experience in BPO/chat support, handling 100+ daily customer interactions while maintaining 95%+ satisfaction — resolving order, account, and product issues efficiently within SLA targets. My retail background at a large supermarket chain also gave me hands-on experience with order handling, billing accuracy, and in-person customer service, which pairs well with the online shopping side of this role. I'm fluent in English, Hindi, and Telugu, comfortable with CRM tools, and used to fast-paced, metric-driven environments. Happy to discuss further at your convenience. Sincerely, Amgoth Raju
₹30,000 INR in 5 days
0.0
0.0

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