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I need a reliable virtual assistant to handle customer support calls during Australian business hours. The role is strictly phone-based, so confident, friendly communication and a quiet work environment are essential. You’ll be the first point of contact for our callers—answering questions, noting issues, and updating the relevant record in our cloud CRM while keeping response times short and the experience positive. I would prefer a female, as most of our callers will be mothers wanting information on our kids party and event entertainment service here in Melbourne. Basic call-handling software and a headset are required; familiarity with any standard VoIP tool is a plus. I will supply a clear knowledge base, call flow, and escalation procedures so you can get up to speed quickly. Training and ongoing feedback will be provided—what matters most is your professionalism, reliability, and ability to convey information with warmth. Deliverables: • Daily call log / CRM updates • Brief end-of-week summary of common issues and resolutions If you are based in Australian and enjoy helping customers over the phone, I’d love to hear how you can slot in part-time and keep our callers happy.
ID Projek: 40303005
8 cadangan
Projek jarak jauh
Aktif 27 hari yang lalu
Tetapkan bajet dan garis masa anda
Dapatkan bayaran untuk kerja anda
Tuliskan cadangan anda
Ianya percuma untuk mendaftar dan membida pekerjaan
8 pekerja bebas membida secara purata $12 AUD/jam untuk pekerjaan ini

Count me in, My name is Lou from the Philippines, and I’d love to be your next assistant! I’m excited about the chance to support your business and provide excellent customer service. I can help manage daily tasks, assist customers, and keep operations running smoothly. I’m reliable, flexible, and ready to start anytime. Experience: Virtual Executive Assistant / Client Support (2023–2025) – Amazon, Shopify, and website management: customer service, order handling, and general VA tasks. Virtual Executive Assistant – Customer Care (2024–2025) – Lash Plus International: managed Outlook emails, Shopify orders, Business Suite messages, and outreach. Customer Support – Ticket Closer (2022–2023) – Silicone Intakes: handled Amazon, eBay, and website orders with quick resolutions. Former Call Center Agent (3 years) – Service-to-Sales, Customer Support, and Technical Support. What I Offer: I’m passionate about helping customers, solving problems, and making sure things get done right. I work well independently, stay organized, and adapt quickly. I’d be happy to bring my skills and enthusiasm to your team and help your business grow. Warm regards, Lourgene B.
$12 AUD dalam 40 hari
4.0
4.0

Hi, It's been 20+ years I am working in this field. I have worked for Australian campaign for more than 3 years and did call for a vell known company of your Australia. This is my forte and I can provide you the best phone support service. I am ready to start working immediately. I am very confident that I can serve you the best. I am sure that you will be 100% satisfied with my service. Please find here with list of services I am dealing with. Services We deal with 1. Server Management •24x7 Server Management •Virtualization Management •Technical Support •Security Services •24x7 Webhosting Support 2. Infrastructure Management •Datacenter Management •IT Infrastructure Automation •Remote Infrastructure Management •Cloud Infrastructure Management •NOC Management •Home & Office Automation 3. Software Development •Web Application Development •Mobile Application Development •IOT Application Development 4. Staffing Services ( Your requirement falls under this service) •Dedicated Technical, Support & Sales Staff •Shared Technical, Support & Sales Staff Looking forward to start the conversation asap.
$12 AUD dalam 40 hari
2.6
2.6

Hello, We would like to grab this opportunity and will work till you get 100% satisfied with our work. We are an expert team which have many years of experience on Data Entry, Virtual Assistant, CRM, Phone Support, VoIP, Customer Service, Customer Experience Please come over chat and discuss your requirement in a detailed way. Regards
$8 AUD dalam 40 hari
0.0
0.0

I would apply for this position, I have already worked such as customer support technically and non-technical, let me know if we can chat
$14 AUD dalam 40 hari
0.0
0.0

Hi there, I will love to help with this role. I have 4+ years of experience in customer service and virtual assistance, handling inbound calls, assisting customers, and updating CRM records. I’m confident on the phone, friendly, and patient, especially when guiding customers who are looking for information. I also have a quiet workspace, reliable internet, and a good headset for clear calls. I’m comfortable using VoIP tools and following call flows to keep response times quick and customers happy. I’m reliable, organized, and can provide accurate call logs and weekly summaries. I will be happy to support your team and ensure every caller has a great experience. Best, Sonia
$8 AUD dalam 40 hari
0.0
0.0

Australia
Ahli sejak Mac 4, 2013
$10-30 AUD
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$15-25 AUD / jam
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$8-15 USD / jam
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$30-50 USD